Evaluation of user’s perceptions regarding performance indicators of intercity bus terminals in Lahore, Pakistan

• Autorzy: Ikhlaq S. , Javid M. A. , Qayyum T. I.

Identyfikatory

DOI

10.20858/tp.2017.12.2.12

• Języki publikacji: EN

Abstrakty

EN

This study aims to evaluate the intercity bus terminals in metropolitan Lahore, Pakistan. In this regard eleven intercity bus terminals of Lahore (three government-owned & eight privately owned) were selected. Evaluation of performance indicators (PIs) for a sustainable design of intercity bus terminals was conducted with the help of different surveys. Six PIs on user perception were evaluated, i.e., safety and security, access, information, connection and reliability, environment and allied facilities. The bus terminals and PIs were also ranked according to user satisfaction. The results showed that the privately owned intercity bus terminals perform better and are more likely to be sustainable as compared with government-owned terminals. Likewise, the users indicated more satisfaction with the privately owned terminals. In addition, the users rated ‘safety and security’ as the most important among the six PIs. It is recommended to establish standards for sustainable design of intercity bus terminals using the six PIs as measures of performance.

Słowa kluczowe

EN

intercity bus terminals; performance indicators; user satisfaction index; Lahore

PL

przystanek komunikacji międzymiastowej; wskaźnik efektywności; wskaźnik zadowolenia użytkownika; Lahore

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Transport Problems
• Rocznik: 2017
• Tom: T. 12, z. 2
• Strony: 123--136
• Opis fizyczny: Bibliogr. 21 poz.

Twórcy

autor

Ikhlaq S.

• Government of Punjab, Transport Department, Transportation Planning Unit 11-A Egerton Road, Lahore, Pakistan

autor

Javid M. A.

• University of Nizwa, College of Engineering and Architecture P. O. Box 33, P. C. 616, Initial Campus at Birkat al Mouz, Nizwa, Sultanate of Oman

autor

Qayyum T. I.

• University of South Asia, Department of Civil Engineering Raiwind Campus, 5-km Raiwind Road, Lahore, Pakistan

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