Customer satisfaction factors for light rail: what can we learn from a successful case?

Marinov, M.; Agajere, O.; Bigotte, M.; Proietti, D.; Gerenska, I.

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Tytuł artykułu

Customer satisfaction factors for light rail: what can we learn from a successful case?

Autorzy

Marinov M. , Agajere O. , Bigotte M. , Proietti D. , Gerenska I.

Treść / Zawartość

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Warianty tytułu

Czynniki kształtujące satysfakcję pasażera lekkiej kolei: czego możemy nauczyć się na przykładzie udanie wprowadzonych rozwiązań?

Języki publikacji

Abstrakty

The main goal of this paper is to analyze customer satisfaction factors for Light Rail, identify a successful case and compare the level of service of this case with another system so that improvements in terms of price, time of journey and connectivity can be elaborated and suggested. The Docklands Light Railway (London, UK) has been identified as a successful case, which service levels have been compared to ‘Metro Sul do Tejo, MST’ (Almada, Portugal). As a result, a set of solutions to improve MST are proposed.

Celem niniejszego artykułu jest analiza czynników kształtujących satysfakcję pasażera kolei lekkiej, ukazanie takich rozwiązań, które przyniosły polepszenie satysfakcji i porównanie poziomów usług tych przypadków z innymi systemami, tak by opracować możliwe udoskonalenia w cenach, czasach przejazdów i połączeniach. Tym samym rozwiązania wprowadzone na The Docklands Light Railway (Londyn, Wielka Brytania) zostały porównane z systemem ‘Metro Sul do Tejo, MST’ (Almada, Portugalia), a wnioski z tego porównania posłużyły jako możliwe propozycje dla polepszenia usług MST.

Słowa kluczowe

customer satisfaction factors light rail city logistics Metro Sul do Tejo

logistyka miasta czynniki satysfakcji klientów Metro Sul do Tejo

Wydawca

Wydawnictwo Politechniki Śląskiej

Czasopismo

Transport Problems

Rocznik

2014

Tom

T. 9, z. spec.

Strony

45--59

Opis fizyczny

Bibliogr. 22 poz.

Twórcy

autor

Marinov M.

NewRail – Centre for Railway Research, Newcastle University School of Mechanical and Systems Engineering Stephenson Building, Newcastle upon Tyne NE1 7RU, United Kingdom

autor

Agajere O.

NewRail – Centre for Railway Research, Newcastle University School of Mechanical and Systems Engineering Stephenson Building, Newcastle upon Tyne NE1 7RU, United Kingdom

autor

Bigotte M.

Instítuto Superior Técnico, Universidade de Lisboa Av. Rovisco Pais, 1049-001 Lisboa, Portugal

autor

Proietti D.

Universitá degli studi “La Sapienza” Via Eudossiana 18, 00184 Roma, Italy

autor

Gerenska I.

o.d.agajere@newcastle.ac.uk

Todor Kableshkov University of Transport 158 Geo Milev Str., Sofia 1754, Bulgaria

Bibliografia

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3. Bottoms, G. Continuing development in light rail transit in Western Europe – United Kingdom, France, Spain, Portugal and Italy. s.l. Federal Transit Administration. In: 9th National Light Rail Transit Conference. 2003. P. 16–18.
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14. DLR, n.d. Docklands Light Railway - Benefits and Successes. Available at: http://developments.dlr. co.uk/benefits-and-successes/.
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17. dlr.co.uk, n.d. Transport for london. Available at: http://developments.dlr.co.uk/future/growth-indocklands/.
18. Local Energy Management Agency of Almada, A. C. C. E. M. a. P. D., 2014. Feasibility study on the role and functions of Almada City Council as Local Transport Authority, s.l.: Almada City Council.
19. Ribiero, A.V.V. O "caso" do Metro Sul do Tejo, s.l.: s.n. 2013.
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21. Metro Transportes do Sul. Available at: http://www.mts.pt/.
22. Transportes Sul do Tejo. Available at: http://www.tsuldotejo.pt/.

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Bibliografia

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