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The potential of artificial intelligence adoption for managerial decision making: A rapid literature review

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Języki publikacji
EN
Abstrakty
EN
The article aims to investigate how Artificial Intelligence (AI) can support managers in making decisions. The methodology employed for this purpose involves a rapid literature review process. It is done in two stages that involve the graphic analysis of keywords, the systematic manner for rapid literature review and a directed search through online scientific article databases in pursuit of answers to the research questions. As a scientific basis for article selection, Scopus and Web of Science were chosen. The study indicates that AI supports decision-making processes by providing managers with more informed insights and predictions because of high data analysis capabilities. However, there is a lack of clear indication regarding the potential future applications of AI for decision-making purposes other than a supportive role. The study highlights the importance of AI in managerial decision-making processes. It particularly enhances analytical capabilities which led to the improvement of decision outcomes. It also stressed out the need for further research on future applications of AI in managerial decision-making contexts. The main concerns tackled challenges related to its adoption, such as reliability, accountability and ethical considerations. This article contributes to the literature by conducting a rapid literature review of the current state of research of AI applications for managerial decision-making. It highlights gaps in research on the future of AI for decision-making and emphasizes the need for additional research in this area.
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77--88
Opis fizyczny
Bibliogr. 25 poz., rys., tab.
Twórcy
Bibliografia
  • [1] Abdel-Karim, B.M., Pfeuffer, N. and Hinz, O. (2021), ‘Machine learning in information systems – a bibliographic review and open research issues’, ELECTRONIC MARKETS, vol. 31, No. 3, pp. 643–670, https://doi.org/10.1007/s12525-021-00459-2.
  • [2] Arsenyan, J. and Piepenbrink, A. (2023), ’Artificial intelligence research in management: A computational literature review’, IEEE Transactions on Engineering Management PP(99), pp. 1–13, http://doi.org/10.1109/TEM.2022.3229821.
  • [3] Bawack, R.E., Wamba, S.F., Carillo, K.D.A. and Akter, S. (2022), ‘Artificial intelligence in E-Commerce: a bibliometric study and literature review’, Electronic Markets, vol. 32 No. 1, pp. 297–338, https://doi.org/10.1007/s12525-022-00537-z.
  • [4] Chapman, J.A. (2001), ‘The work of managers in new organisational contexts’, Journal of Management Development, vol. 20, No. 1, pp. 55–68.
  • [5] Costa, R., Dias, Á., Pereira, L., Santos, J. and Capelo, A. (2020), ‘The impact of artificial intelligence on commercial management’, Problems and Perspectives in Management, vol. 17, No. 4, pp. 441–452, https://doi.org/10.21511/PPM.17(4).2019.36.
  • [6] Doborjeh, Z., Hemmington, N., Doborjeh, M. and Kasabov, N. (2022), ‘Artificial intelligence: a systematic review of methods and applications in hospitality and tourism’, International Journal of Contemporary Hospitality Management, vol. 34, No. 3, pp. 1154–1176, https://doi.org/10.1108/IJCHM-06-2021-0767.
  • [7] Dwivedi, Y.K., Hughes, L., Ismagilova, E., Aarts, G., Coombs, C., Crick, T., Duan, Y., et al. (2021), ‘Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy’, International Journal of Information Management, vol. 57, 101994.
  • [8] Feuerriegel, S., Shrestha, Y.R., Krogh von, G. and Zhang, C. (2022), ‘Bringing artificial intelligence to business management’, Nature Machine Intelligence, vol. 4, No. 7, pp. 611–613.
  • [9] Giermindl, L., Strich, F., Christ, O., Leicht-Deobald, U. and Redzepi, A. (2022), ‘The dark sides of people analytics: reviewing the perils for organisations and employees’, European Journal of Information Systems, vol. 31, No. 3, pp. 410–435, https://doi.org/10.1080/0960085X.2021.1927213.
  • [10] Giuggioli, G. and Pellegrini, M. (2023), ‘Artificial intelligence as an enabler for entrepreneurs: a systematic literature review and an agenda for future research’, International Journal of Entrepreneurial Behavior & Research, vol. 29, No. 4, pp. 816–837, https://doi.org/10.1108/IJEBR-05-2021-0426.
  • [11] Kolbjørnsrud, V., Amico, R. and Thomas, R.J. (2016), ‘How artificial intelligence will redefine management’, Harvard Business Review, vol. 2, No. 1, pp. 3–10.
  • [12] Milian, R.D. and Bhattacharyya, A. (2023), ‘Artificial intelligence paternalism’, Journal of Medical Ethics, vol. 49, No. 3, pp. 183–184, https://doi.org/10.1136/jme-2022-108768.
  • [13] Mkhize, T., Oosterwyk, G. and Kautondokwa, P. (2023), ‘Examining the barriers and enablers of AI adoption in a multimedia organization’, EPiC Series in Computing, Proceedings of Society 5.0 Conference 2023, vol. 93, pp. 117–128.
  • [14] Naz, F., Kumar, A., Majumdar, A. and Agrawal, R. (2022), ‘Is artificial intelligence an enabler of supply chain resiliency post COVID-19? An exploratory state-of-the-art review for future research’, Operations Management Research, vol. 15, No. 1–2, pp. 378–398, https://doi.org/10.1007/s12063-021-00208-w.
  • [15] Nićin, N., Bulatović, A., Grbić, V. (2018), ‘The role of management in management of companies’, 4th International Scientific Conference ERAZ 2018, pp. 401–414.
  • [16] Prasanth, A., Vadakkan, D.J., Surendran, P. and Thomas, B. (2023), ‘Role of artificial intelligence and business decision making’, International Journal of Advanced Computer Science and Applications, vol. 14, No. 6, https://dx.doi.org/10.14569/IJACSA.2023.01406103.
  • [17] Rajagopal, N.K., Qureshi, N.I., Durga, S., Asís, E.H.R., Soto, R.M.H., Gupta, S.K. and Deepak, S. (2022), ‘Future of Business Culture: An Artificial Intelligence-Driven Digital Framework for Organization Decision-Making Process’, Complexity, vol. 2022(1), 7796507, https://doi.org/10.1155/2022/7796507.
  • [18] Ratten, V. (2024), ‘Artificial intelligence: Building a research agenda’, Entrepreneurial Business and Economics Review, vol. 12, No. 1, pp. 7–16, https://doi.org/10.15678/EBER.2024.120101.
  • [19] Rolf, B., Jackson, I., Müller, M., Lang, S., Reggelin, T. and Ivanov, D. (2023), ‘A review on reinforcement learning algorithms and applications in supply chain management’, International Journal of Production Research, vol. 61, No. 20, pp. 7151–7179, https://doi.org/10.1080/00207543.2022.2140221.
  • [20] Schawbel, D. (2019), ‘How artificial intelligence is redefining the role of manager’, World Economic Forum, [Online], Available: https://www.weforum.org/agenda/2019/11/how-artificial-intelligence-is-redefining-the-role-of-manager/ [2 Jan 2025].
  • [21] Shick, M., Johnson, N. and Fan, Y. (2023), ‘Artificial intelligence and the end of bounded rationality: a new era in organizational decision making”, Development and Learning in Organizations: An International Journal, vol. 38, No. 4, pp. 1–3, https://doi.org/10.1108/DLO-02-2023-0048.
  • [22] Sieja, M. and Wach, K. (2023), ‘Revolutionary artificial intelligence or rogue technology? The promises and pitfalls of ChatGPT’, International Entrepreneurship Review, vol. 9, No. 4, pp. 101–115, https://doi.org/10.15678/IER.2023.0904.07.
  • [23] Smela, B., Toumi, M., Świerk, K., Francois, C., Biernikiewicz, M., Clay, E. and Boyer, L. (2023), ‘Rapid literature review: definition and methodology’, Journal of Market Access & Health Policy, vol. 11, No. 1, 2241234, https://doi.org/10.1080/20016689.2023.2241234.
  • [24] Tovmasyan, G. (2017), ‘The role of managers in organizations: Psychological aspects’, Business Ethics and Leadership, vol. 1(3), pp. 20–26, http://dx.doi.org/10.21272/bel.1(3).20-26.2017.
  • [25] Villegas-Galaviz, C. and Martin, K. (2023), ‘Moral distance, AI, and the ethics of care’, AI & SOCIETY, vol. 39, pp. 1695–1706, https://doi.org/10.1007/s00146-023-01642-z.
Uwagi
Opracowanie rekordu ze środków MNiSW, umowa nr POPUL/SP/0154/2024/02 w ramach programu "Społeczna odpowiedzialność nauki II" - moduł: Popularyzacja nauki (2025)
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-dbed1bc4-0812-46bc-b4a2-4dfe854eeb0c
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