Harnessing knowledge sharing practice to enhance innovative work behavior: the paradox of social exchange theory

• Autorzy: Arsawan I Wayan Edi , Wirga I Wayan , Rajiani Ismi , Suryantini Ni Putu Santi

Warianty tytułu

PL

Wykorzystywanie wiedzy praktycznej w celu zwiększenia innowacyjnego zachowania w pracy: paradox teorii wymiany społecznej

• Języki publikacji: EN

Abstrakty

EN

Organizational behavior researchers have conducted lengthy debates about the role of knowledge in changing perspectives and behavior. However, some researchers assume that knowledge requires complex situations to work innovation, but other researchers consider that knowledge is the direct key to innovation. This study aims to explain the process of knowledge sharing from the perspective of a social exchange theory through direct and indirect relationships between research variables. This study uses a quantitative design to explain the relationship between variables in the framework of the structural equation model. The population in this study was the export-oriented creative industry in Indonesia, which numbered 69 enterprises, with 59 sample frames. The unit of analysis was 295 employees and managers and then analyzed using Smart PLS 3.0 software. Theoretical research findings are the existence of paradox in individual and organizational contexts about how this theory elaborates on the processes that occur, while the results of practical research show that knowledge sharing plays a vital role in workplace innovation and social exchange theory as a leading reference in developing employee personal interests. Limitations of the study are discussed in the paper.

PL

Badacze zachowań organizacyjnych przeprowadzili długie debaty na temat roli wiedzy w zmienianiu perspektyw i zachowań. Jednak niektórzy badacze zakładają, że wiedza wymaga złożonych sytuacji do pracy nad innowacjami, ale inni badacze uważają, że wiedza jest bezpośrednim kluczem do innowacji. Niniejsze badanie ma na celu wyjaśnienie procesu dzielenia się wiedzą z perspektywy teorii wymiany społecznej poprzez bezpośrednie i pośrednie związki między zmiennymi badawczymi. W tym badaniu zastosowano projekt ilościowy w celu wyjaśnienia związku między zmiennymi w ramach modelu równań strukturalnych. Populacją w tym badaniu był przemysł kreatywny zorientowany na eksport w Indonezji, który liczył 69 przedsiębiorstw, z 59 przykładowymi ramkami. Jednostką analizy było 295 pracowników i menedżerów, a następnie dokonano jej analizy za pomocą oprogramowania SmartPLS 3.0. Teoretyczne wyniki badań wskazują na istnienie paradoksu w kontekście indywidualnym i organizacyjnym dotyczącym sposobu, w jaki teoria rozwija się w zachodzących procesach, podczas gdy wyniki badań praktycznych pokazują, że dzielenie się wiedzą odgrywa istotną rolę w innowacji w miejscu pracy i teorii wymiany społecznej jako wiodącemu odniesieniu rozwijania osobistych zainteresowań pracowników. Ograniczenia badania omówiono w artykule.

Słowa kluczowe

PL

dzielenie się wiedzą; innowacyjne zachowanie w pracy; zaangażowanie pracowników; teoria wymiany społecznej; modelowanie równań strukturalnych; dzielenie się wiedzą; innowacyjne zachowanie w pracy; zaangażowanie pracowników; teoria wymiany społecznej; modelowanie równań strukturalnych

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2020
• Tom: Vol. 21, No. 2
• Strony: 60--73
• Opis fizyczny: Bibliogr. 67 poz., tab.

Twórcy

autor

Arsawan I Wayan Edi

• Department of Business Administration, Politeknik Negeri Bali, Indonesia

autor

Wirga I Wayan

• Department of Business Administration, Politeknik Negeri Bali, Indonesia

autor

Rajiani Ismi

• Universitas Muhammadiyah Gresik

autor

Suryantini Ni Putu Santi

• Faculty of Economic and Business, Udayana University, Indonesia

Bibliografia

• 1. Akhavan, P., Hosseini, S. M., Abbasi, M., & Manteghi, M. (2015). Knowledge-sharing determinants, behaviors, and innovative work behaviors: an integrated theoretical view and empirical examination. Aslib Journal of Information Management. 67(5), 562-591.
• 2. Akram, T., Lei, S., Haider, M. J., & Hussain, S. T. (2018). Exploring the impact of knowledge sharing on the innovative work behavior of employees: A study in China. International Business Research. 11(3), 186-194.
• 3. Aninkan, DO and AA Oyewole. (2014). The influence of individual and organizational factors on employee engagement. International Journal Development Sustainable. 3. 1381–1392.
• 4. Arsawan, I. W. E., Rajiani, I., & Suryantini, S. P. (2018). Investigating knowledge transfer mechanism in five star hotels. Polish Journal of Management Studies, 18.
• 5. Asurakkody, T. A., & Hee, S. (2020). Effects of Knowledge Sharing Behavior on Innovative work Behavior among Nursing Students: Mediating role of Self-Leadership. International Journal of Africa Nursing Sciences, 100190.
• 6. Awais, M., Malik, M.S. and Qaisar, A. (2015). A review: the job satisfaction act as mediator betweenspiritual intelligence and organizational commitment. International Review of Management andMarketing. Vol. 5 No. 4, 203-210.
• 7. Aymen, R. A., Alhamzah, A., & Bilal, E. (2019). A multi-level study of influence financial knowledge management small and medium enterprises. Polish Journal of Management Studies.19.
• 8. Barroso, R. M., Ferreira, F. A., Meidutė-Kavaliauskienė, I., Banaitienė, N., Falcão, P. F., & Rosa, Á. A. (2019). Analyzing the determinants of e-commerce in small and medium-sized enterprises: a cognition-driven framework. Technological and Economic Development of Economy, 25(3), 496-518.
• 9. Bektas C, Koseoglu MA, and Soylu, A (2008). What is Level of Relationship between Knowledge Management and Job Satisfaction? Evidence from a Five- Star Hotel from Antalya Region in Turkey. First International Conference on Proceedings Book Volume-I/Ii/Iii, Turkey.
• 10. Belas, J., Smrcka, L., Gavurova, B., & Dvorsky, J. (2018). The Impact of Social and Economic Factors in the Credit Risk Management of SME. Technological and Economic Development of Economy, Volume 24, Issue 3: 1215-1230.
• 11. Bernardi, A. 2019. The capability approach and organizational climate as tools to study occupational health and safety, Insights into Regional Development 1(2): 155-169.
• 12. Bilan, Y., Hussain, H. I., Haseeb, M., & Kot, S. (2020). Sustainability and Economic Performance: Role of Organizational Learning and Innovation. Engineering Economics, 31(1), 93-103.
• 13. Carmeli, A., Gelbard, R. and Reiter-Palmon, R. (2013). Leadership, creative problem-solvingcapacity, and creative performance: the importance of knowledge sharing. HumanResource Management. Vol. 52 No. 1, 95-122
• 14. Castela, B., Ferreira, F., Ferreira, J., & Marques, C. (2018). Assessing the innovation capability of small-and medium-sized enterprises using a non-parametric and integrative approach. Management Decision,56(6),1365-1383.
• 15. Chin W.W. (2010). How to Write Up and Report PLS Analyses, In: Esposito Vinzi V., Chin W., Henseler J., Wang H. (eds). Handbook of Partial Least Squares. Springer Handbooks of Computational Statistics, Springer, Berlin, Heidelberg, 655-690.
• 16. Chung, E. (2013). The relationship of training and organizational commitment in one Koreanorganization”, Published Dissertation, The University of Minnesota
• 17. Colquitt, J. A., Scott, B. A., Rodell, J. B., Long, D. M., Zapata, C. P., Conlon, D. E., & Wesson, M. J. (2013). Justice at the millennium, a decade later: A meta-analytic test of social exchange and affect-based perspectives. Journal of Applied Psychology,98, 199.
• 18. Cropanzano, R., Anthony, E., Daniels, S. and Hall, A. (2017), “Social exchange theory: a critical review with theoretical remedies”, Academy of Management Annals, Vol. 11 No. 1, 1-38
• 19. Davids, M., & Frenken, K. (2018). Proximity, knowledge base and the innovation process: towards an integrated framework. Regional Studies, 52(1), 23-34.
• 20. Doloreux, D., Shearmur, R., & Rodriguez, M. (2018). Internal R&D and external information in knowledge-intensive business service innovation: complements, substitutes or independent?. Technological and Economic Development of Economy, 24(6), 2255-2276.
• 21. Ferro, C.; Padin, C.; Svensson, G.; Payan, J. (2016). Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships. Journal of Business and Industrial Marketing, 31, 13-23.
• 22. Gorzelany-Dziadkowiec, M., Gorzelany, J., Stauskis, G., Hernik, J., Van Assche, K., & Noszczyk, T. (2019). The innovation process in local development–the material, institutional, and intellectual infrastructure shaping and shaped by innovation. Technological and Economic Development of Economy, 25(6), 1232-1258.
• 23. Grillo, C., Ferreira, F., Marques, C., & Ferreira, J. (2018). A knowledge-based innovation assessmentsystem for small- and medium-sized enterprises: adding value with cognitive mapping and MCDA.Journal of Knowledge Management, 22(3), 696-718.
• 24. Hakimian, F., Farid, H., Ismail, M. N. & Nair, P.K. (2016). Importance of commitment inencouraging employees’ innovativebehavior. Asia-Pacific Journal of BusinessAdministration. Vol. 8, 1, 70-83
• 25. Helfers, R. C., Reynolds, P. D., & Maskály, J. (2019). Applying social exchange theory to police deviance: Exploring self-protective behaviors among police officers. Criminal justice review, 44(2), 183-203.
• 26. Hu, B., & Zhao, Y. (2016). Creative self- efficacy mediated the relationship between knowledge sharing and employee innovation. Social behavior and personality. 44(5), 815-826
• 27. Jaberi, E. (2016). The effect of knowledge sharing on innovative behavior among employee of Besat hospital in city of Hamedan. International Academic Journal of Accounting and Financial Management, 3(4), 41-47
• 28. Janoskova, K., & Kral, P. (2019). An In-Depth Analysis of the Summary Innovation Index in the V4 Countries. Journal of Competitiveness, 11(2), 68-83.
• 29. Jutidharabongse, J., Aujirapongpan, S., Ritkaew, S. 2020. Dynamic knowledge management capability and strategic intuition of Thai entrepreneurs. Entrepreneurship and Sustainability Issues, 7(4), 2955-2966.
• 30. Kanovska, L. (2018). Smart services and their benefits for manufacturers from a global perspective. Ekonomicko-manazerske spektrum, 12(2), 46-56.
• 31. Kim, S.-J.; Park, M. (2015). Leadership, Knowledge Sharing, and Creativity: The Key Factors in Nurses’ InnovativeBehaviors. Journal Nursing Administration, 45, 615-621.
• 32. Kim, W, GF Khan, J Wood and MT Mahmood. (2016). Employee engagement for sustainable organizations: Keyword analysis using social network analysis and burst detection approach. Sustainability, 8(7), 631.
• 33. Ključnikov, A., Belás, J., & Smrčka, L. (2016). Risk-taking and Aggressiveness as the Significant Part of the Entrepreneurial Orientation of SMEs: Case of the Czech Republic. Polish Journal of Management Studies, Volume 14, No 1, 129-139.
• 34. Laužikas, M., Miliūtė, A. 2020. Liaisons between culture and innovation: comparative analysis of South Korean and Lithuanian IT companies. Insights into Regional Development, 2(2), 523-537.
• 35. Lin, H.F. (2007). Knowledge sharing and firm innovation capability: an empirical study. International Journal of Manpower, 28 (3/4), 315-332.
• 36. MacKenzie, S.B., Podsakof, P.M., & Podsakof, N.P. (2011). Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New Exixting techniques. MIS Quaterly, Vol.35. No. 2, 293-334
• 37. Masa'deh, R., Obeidat, B.Y., and Tarhini, A. (2016). A Jordanian Empirical Study of The Associations Among Transformational Leadership, Transactional Leadership, Knowledge Sharing, Job Performance, and Firm Performance. Journal of Management Development. Vol. 35 Iss 5. 681 705.
• 38. Meyer, J.P., & Maltin, E.R. (2010). Employee commitment and well-being: A critical review, theoretical framework, and research agenda. Journal of Vocational Behavior, 77, 323-337.
• 39. Meyer, J.P., Morin, A.J.S., & Wasti, A. (2018). Employee commitment before and after an economic crisis: A stringent test of profilesimilarity. Human Relations, 71(9), 1204-1233.
• 40. Michailova, S., and Minbaeva, D. (2012). Organizational Values and Knowledge Sharing In Multinational Corporations: The Danisco Case. International Business Review, Vol. 21 No. 1 59-70
• 41. Michalkova, L., Frajtova Michalikova, K., & Tanase, A. (2019). Factor analysis and its application in innovation management within manufacturing enterprises in Romania. Ekonomicko-manazerske spektrum, 13(2), 37-45.
• 42. Mikalauskiene, A., & Atkociuniene, Z. (2019). Knowledge Management Impact on Sustainable Development. Montenegrin Journal of Economics, 15(4), 149-160.
• 43. Moneke, N. I., & Umeh, O. J. (2014). How organizational commitment of critical care nurses influence their overall job satisfaction. Journal of Nursing Education and Practice, 4(1), 148.
• 44. Nguyen, T., Nguyen, K., & Do, T (2019). Knowledge sharing and innovative work behavior: The case of Vietnam. Uncertain Supply Chain Management.7(4), 619-634.
• 45. Niu, H. J. (2014). Is innovation behavior congenital? Enhancing job satisfaction as a moderator. Personnel Review,43(2), 288-302.
• 46. Nonaka, I., and Takeuchi, H. (1995). The Knowledge Creating Company: How Japanese Companies Create the Dynamic of Innovation, New York: Oxford University Press
• 47. O’Dell, C. and Hubert, C. (2011). The New Edge in Knowledge: How Knowledge Management is changing the way we do business. (1st ed.), Wiley
• 48. Obeidat, B.Y., Al-Suradi, M.M., Masa’deh, R. and Tarhini, A. (2016). The impact of knowledge management on innovation: an empirical study on Jordanian consultancy firms. Management Research Review. Vol. 39 No. 10, 1214-1238.
• 49. Radaelli, G., Lettieri, E., Mura, M. and Spiller, N. (2014). Knowledge sharing and innovative workbehaviour in healthcare: a micro-level investigation of direct and indirect effects. Creativity and Innovation Management, Vol. 23 No. 4, 400-414.
• 50.Rajiani, I., & Ismail, N. (2019). Management innovation in balancing technology innovation to harness universities performance in the era of community 4.0. Polish Journal of Management Studies, 19.
• 51. Ranasinghe, R. (2019). Antecedents of Job Performance of Tourism Graduates: Evidence from State University-Graduated Employees in Sri Lanka. Journal of Tourism and Services, Vol. 10 No. 18, 16-34.
• 52. Romani-Dias, M., & Carneiro, J. (2019). Internationalization in higher education: faculty tradeoffs under the social exchange theory. International Journal of Educational Management.
• 53. Shahreki, J., Ganesan, J., Raman, K., Chin, A.L.L., Chin, T.S. 2019. The effect of human resource information system application on employee satisfaction and turnover intention, Entrepreneurship and Sustainability issues, 7(3), 1462-1479.
• 54. Singh, P.K. (2018). Knowledge strategy, sharing behavior and performance: reviewing a knowledge oriented approach. Management Research Review. Vol. 41 No. 3, 395-411
• 55. Skaalvik, E.M. and Skaalvik, S. (2011). Teacher job satisfaction and motivation to leave the teachingprofession: relations with school context, feeling of belonging, and emotional exhaustion. Teaching and Teacher Education. Vol. 27 No. 6, 1029-1038.
• 56. Stefanovska-Petkovska, M., Petrovska, I., Bojadziev, M., Schaeffer, I., & Tomovska-Misoska, A. (2019). The Effects of Organizational Culture and Dimensions on Job Satisfaction and Work-Life Balance. Montenegrin Journal of Economics, 15(1), 99-112.
• 57. Tassabehji, R., Mishra, J.L. and Dominguez-Péry, C. (2019). Knowledge sharing for innovation performance improvement in micro/SMEs: an insight from the creative sector. Production Planning and Control, Vol. 30 Nos 10/12, 935-950.
• 58. Teh, P. L., & Sun, H. (2012). Knowledge sharing, job attitudes and organisational citizenship behaviour. Industrial Management & Data Systems. Vol. 112 No. 1, 2012 64-82
• 59. Teo, S. T., Bentley, T., & Nguyen, D. (2019). Psychosocial work environment, work engagement, and employee commitment: A moderated, mediation model. International Journal of Hospitality Management, 102415.
• 60. Vu, H.M, Ngo, V.M. (2019). Strategy Development from Triangulated Viewpoints for a Fast Growing Destination Toward Sustainable Tourism Development – A Case Of Phu Quoc Islands in Vietnam. Journal of Tourism and Services, Vol. 10 No. 18, 117-140.
• 61. Wang, Y., Xiang, D., Yang, Z., & Ma, S. S. (2019). Unraveling customer sustainable consumption behaviors in sharing economy: A socio-economic approach based on social exchange theory. Journal of cleaner production, 208, 869-879.
• 62. Xerri, MJ and Y Brunetto. (2013). Fostering innovative behaviour: The importance of employee commitment and organisational citizenship behavior. The International Journal of Human Resource Management, 24(16), 3163–3177.
• 63. Yang, X., Zhao, K., Tao, X., & Shiu, E. (2019). Developing and validating a theory-based model of crowd funding investment intention—Perspectives from social exchange theory and customer value perspective. Sustainability,11(9), 2525.
• 64. Yaseen, A. (2013). Effect of compensation factors on employee satisfaction-a study of Doctor’s Dissatisfaction in Punjab. International Journal of Human Resource Studies, Vol. 3 No. 1, 142-157.
• 65. Yeşil, S, A Koska and T Büyükbeşe. (2013). Knowledge sharing process, innovation capability and innovation performance: An empirical study. Procedia-Social and Behavioral Sciences, 75, 217–225.
• 66. Yu, C., Yu, T.F. and Yu, C.C. (2013). Knowledge sharing, organizational climate, and innovative behavior: a cross-level analysis of effects. Social Behavior and Personality, Vol. 41 No. 1, 143-156.
• 67. Zhang, X., Zhang, Y., Sun, Y., Lytras, M., Ordonez de Pablos, P. and He, W. (2017), “Exploring the effectof transformational leadership on individual creativity in e-learning: a perspective of socialexchange theory”, Studies in Higher Education, Vol. 43 No. 11, 1964-1978

Uwagi

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).