PL EN


Preferencje help
Widoczny [Schowaj] Abstrakt
Liczba wyników
Tytuł artykułu

Lean management in higher education institutions. How to begin?

Treść / Zawartość
Identyfikatory
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
The objective of this article is to present an outline of a concept aimed at identifying the possibilities of using Lean Management foundations in determining the sources of irregularities occurring in university processes from the perspective of various stakeholder groups. A research methodology is presented that creates the basis for initiating programmes modernising university processes in line with the principles of the LM concept from the perspective of the most important stakeholder groups. Thanks to the obtained results, it will be possible to raise the general level of awareness regarding losses and their causes, which have a negative impact on the effectiveness and efficiency of a university's activities. This would give rise to the active participation of important groups of stakeholders in activities improving university systems. The research results will contribute to the development of management sciences with reference to the sector of public services by identifying the factors determining changes in university management systems in a manner consistent with global trends. It will also be possible to develop a theoretical model supporting the LM-based identification of irregularities and their causes in universities.
Rocznik
Tom
Strony
49--61
Opis fizyczny
Bibliogr. 53 poz.
Twórcy
  • Gdansk University of Technology, Faculty of Management and Economics
  • University of Gdansk, Faculty of Management
Bibliografia
  • 1. Altner, G., Michelsen, G. (2005). Baustelle Hochschulle. Nachhaltigkeit als neues Fundament fur Lehre und Forschung. Politische okologie, 93. Munchen.
  • 2. Alves, H. and Raposo, M. (2010). The Influence of University Image on Students’ Behavior. International Journal of Educational Management, 24 (1), 73-85.
  • 3. Anthony, J., Krishan, N., Cullen, D., Kumar, M. (2012). Lean six sigma for higher education institutions (HEIs): challenges, barriers, success factors, tools/techniques. International Journal of Productivity and Performance Management, 61, 8, 940-948.
  • 4. Anthony, J. (2014). Readiness factors for the Lean Six Sigma journey in the higher education sector. International Journal of Productivity and Performance Management, 63, 2, 257-264.
  • 5. Atwebembeire, J., Ssentamu, P.N., Musaazi, J.C.S. (2018). Staff participation and quality teaching and research in private universities in Uganda. Journal of Education and Practice, 9, 17, 111-121.
  • 6. Aziri, B. (2011). Job Satisfaction: A Literature Review. Management Research and Practice, 3(4), 77-86.
  • 7. Balzer, W.K. (2010). Lean Higher Education - Increasing the Value and Performance of University Processes. New York: Taylor and Francis Group.
  • 8. Bargh, C., Scott, P., Smith, D. (1996). Governing Universities: changing the culture? Buckingham: SRHE and Open University Press, 1-40.
  • 9. Barth, M., Godemann, J., Rieckmann, M., Stoltenberg, U. (2007). Developing key competencies for sustainable development in higher education. International Journal of Sustainability in Higher Education, 8, 4, 416-430.
  • 10. Benoliel, P., Somech, A. (2010). Who benefits from participative management? Journal of Educational Administration, 48(3), 285-308.
  • 11. Ciobanu, A. (2013). The Role of Student Services in the Improving of Student Experience in Higher Education. Procedia - Social and Behavioral Sciences, 92, 169-173.
  • 12. Comm, C.L., Mathaisel, D.F. (2005). An exploratory study of best lean sustainability practices in higher education. Quality Assurance in Education, 13, 3, 227-240.
  • 13. Cruickshank, M. (2003). Total Quality Management in the higher education sector: A literature review from an international and Australian perspective. Total Quality Management & Business Excellence, 14, 10, 1159-1161.
  • 14. Douglas, A., Douglas, J., Antony, J. (2013). Gold in the Mine: Recognising Waste in UK HEIs Using Lean Thinking. In. Enhancing Process Efficiency and Effectiveness in Higher Education Using Lean Six Sigma. Proceedings of First International Conference on Lean Six Sigma for Higher Education, Glasgow, Scotland, UK.
  • 15. Douglas, J.A., Antony J., Douglas, A. (2015). Waste identification and elimination in HEIs: the role of Lean thinking. International Journal of Quality & Reliability Management, 32, 9, 970-981.
  • 16. Drotz, E. (2014). Lean in the Public Sector. Possibilities and Limitations. Department of Management and Engineering Linköping University, Sweden, Linköping.
  • 17. Escotet, M.A. (2006). University Governance, Accountability and Financing. In Higher education in the World. The Financing of Universities (pp. 24-38).
  • 18. Gómez, M., Aranda, E., Santos, J. (2017). A competency model for higher education: an assessment based on placements. Studies in Higher Education, 42(12), 2195-2215.
  • 19. Gordon, G., Whitchurch, C. (2007). Managing human resources in higher education: the implications of a diversifying workforce. In Higher Education Management and Policy, 19, 2, 131-153.
  • 20. Grudowski, P., Leseure, E. (2013). LSS Plutus - Lean Six Sigma dla małych i średnich przedsiębiorstw. Warszawa: WNT.
  • 21. Grudowski, P., Szefler, J. (2015). Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland. In A. Kavkler, K. (eds.), Managing in Recovering Markets, GCMRM 2015 (pp. 247-257). Logožar, Slovenia: University of Maribor, Faculty of Economics and Business.
  • 22. Grudowski, P. (2015). Wybrane aspekty prawne projakościowej reorientacji w polskim szkolnictwie wyższym a paradygmat zarządzania jakością. Studia i prace Wydz. Nauk Ekonomicznych i Zarządzania Uniwersytetu Szczecińskiego, 4, 39, 57-68.
  • 23. Hasham, E.S. (2018). Academic institutions are no different to any other: Total Quality Management does enhance performance. International Journal of Organizational Leadership, 7, 348-373.
  • 24. Helgesen, O., Nesset, E. (2007). What Accounts for Students’ Loyalty? Some Field Study Evidence. International Journal of Educational Management, 21(2), 126-143.
  • 25. Höfer, S., Naeve, J. (2017). The application of lean management in higher education. International Journal of Contemporary Management, 16(4), 63-80.
  • 26. Jiju, A., Krisham, N., Cullen, D., Kumar, M. (2012). Lean Six Sigma for higher education institutions (HEIs). International Journal of Productivity and Performance Management, 61, 8, 940-948.
  • 27. Klemenčič, M. (2015). Student Involvement in University Quality Enhancement. The Palgrave International Handbook of Higher Education Policy and Governance. London: Palgrave Macmillan, 526-543.
  • 28. Leja, K. (2013). Zarządzanie uczelnią. Warszawa: Wolters Kluwer Business.
  • 29. Marchwiński, Ch., Shook, J., Schroeder, A. (2010). Leksykon Lean. Ilustrowany słownik pojęć z zakresu Lean Management. Wrocław: Wydawnictwo Lean Enterprise Institute Polska, 49.
  • 30. Mathaisel, D., Comm, C.L. (2000). Developing, implementing and transferring lean quality initiatives from the aerospace industry to all industries. Managing Service Quality, 10, 4, 248-256.
  • 31. Mehta, N., Verma, P., Seth, N. (2009). Understanding Total Quality Management in context: International and Indian Service Industry (A literature review). Current World Environment, 4(2), 285-292.
  • 32. Patil, A.D.Y., Nagra, G., Gopal, R. (2014). A study on Total Quality Management in Higher Education. International Journal of Management, 5, 5, 1-6.
  • 33. Papanthymou, A., Darra, M. (2018): The Implementation of Total Quality Management in Greek Higher Education: The Case of Electronic Administrative Services. International Education Studies, 11, 7, 26-42.
  • 34. Post, C., Slaughter, J. (2013). Lean production: why work is worse than ever, and what’s the alternative. Solidarity working paper. Detroit, MI.
  • 35. Prakash, G. (2018). Quality in higher education institutions: insights from the literature. The TQM Journal, 30, 6, 732-748.
  • 36. Raport końcowy (Final report) (2011). Modele zarządzania uczelniami w Polsce. Kraków: Centrum Badań nad Szkolnictwem Wyższym Uniwersytetu Jagiellońskiego.
  • 37. Salam, A.A., Al-Salim, A. (2018). Total Quality Management Its Impact on the Performance of Educational Institutions. International Journal of Scientific and Research Publications, 8, 8, 239-247.
  • 38. Shattock, M. (2003). Managing Successful Universities. Maidenhead: SRHE and Open University Press.
  • 39. Suarez-Barraza, M.F., Smith, T., Dahlgaard-Park, S.M. (2012). Lean Service: A literature analysis and classification. Total Quality Management, 23, 4, 17-36.
  • 40. Thieme, K.J. (2009). Szkolnictwo wyższe. Wyzwania XXI wieku. Warszawa: Difin.
  • 41. Thomas, A., Francis, M., Fisher, R., Chilton, K. (2013). Can Higher Education Lean Itself Up? Can the Further Education Sector Show Us the Way? In Enhancing Process Efficiency and Effectiveness in Higher Education Using Lean Six Sigma. Proceedings of First International Conference on Lean Six Sigma for Higher Education, 24th-25th June, Glasgow, Scotland, UK.
  • 42. Tsinidou, M., Gerogiannis, V., Fitsilis, P. (2010). Evaluation of the factors that determine quality in higher education: an empirical study. Quality Assurance in Education, 18, 3, 227-244.
  • 43. Ullah, W., Jehan, N., Malik, M.F., Ali, A. (2017). The Impact of Total Quality Management (TQM). In Higher Education: A Qualitative Insight of Higher Education in Universities, Journal of Managerial Sciences, 11, 3, 445-458.
  • 44. Wawak, T. (2012). Jakość zarządzania w szkołach wyższych. Kraków: Wydawnictwo Uniwersytetu Jagiellońskiego.
  • 45. Wiśniewska, M., Grudowski, P. (2019). Kultura jakości, doskonałości i bezpieczeństwa w organizacji. Warszawa: CeDeWu.
  • 46. Wiśniewska, M., Grudowski, P. (2014). Standards for Quality Assurance in the European Higher Education Area versus Common Assessment Framework in education. Conflict or harmony? In E. Skrzypek (ed.), Knowledge, innovation and quality as factors of the success in the new economy (pp. 249-260). Lublin: UMCS.
  • 47. Womack, J., Roos, D. (1996). Lean thinking. New York: Simon & Schuster, 10-12.
  • 48. Woźnicki, J. (2014). Uniwersytet jako kreacja instytucjonalna ambicji twórców i oczekiwań interesariuszy. In P. Sztompka, K. Matuszek (eds.), Idea uniwersytetu. Reaktywacja. Kraków: Wydawnictwo Uniwersytetu Jagiellońskiego.
  • 49. Verna, I. (2014). The Quality Function Deployment and the customer satisfaction. The case of universities. European Scientific Journal, August, special edition, 189-202.
  • 50. Zabadi, A.M. (2013). Implementing Total Quality Management (TQM) on the Higher Education Institutions - A Conceptual Model. Journal of Finance & Economics, 1, 1, 42-60.
  • 51. Zechlin, L. (2008). Strategic Planning in Higher Education. In International Encyclopedia of Education. Amsterdam: Elsevier.
  • 52. Yakovleva, N.O., Yakovlev, E.V. (2014). Interactive teaching methods in contemporary higher education. Pacific Science Review, 16(2), 75-80.
  • 53. Yılmaza, S.M., Çelebib, Ç.D., Çakmak, E. (2014). Job satisfaction level of academicians in faculty of education. Procedia - Social and Behavioral Sciences, 116, 1021-1025.
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-d9043ebe-4389-46c4-a3cf-e7188d24daf3
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.