Automation of Office Work: Key Challenges and Limitations

• Autorzy: Remlein Marzena , Nowak Dariusz , Romanchuk Kateryna

Identyfikatory

DOI

10.58691/man/200600

• Języki publikacji: EN

Abstrakty

EN

The Automation of Office Work finds extensive application in enterprise management and support areas, including finance, sales and customer service, accounting, warehouse operations, logistics, and more. However, implementing automation is not solely about improving efficiency or enhancing working conditions. Many enterprises encounter challenges related to investment and start-up costs, ongoing automation management expenses, and opportunity costs such as changes in employee behaviour and their approach to work. The aim of this article is to identify and assess the key challenges that enterprises may face when implementing Automation of Office Work. Design/methodology/approach: To achieve the aim, survey research was conducted in the first quarter of 2024 with a sample of 109 enterprises. A statistical analysis of the collected data was performed using Statistica software.

Słowa kluczowe

EN

automation of office work; robotic process automation; process automation; cost of automation; impact of human factors

PL

automatyzacja pracy biurowej; automatyzacja procesów robotycznych; automatyzacja procesów; koszty automatyzacji; wpływ czynników ludzkich

• Wydawca: University of Zielona Góra, Faculty of Economics and Management
• Czasopismo: Management
• Rocznik: 2025
• Tom: Vol. 29, no. 1
• Strony: 17--42
• Opis fizyczny: Bibliogr. 23 poz., tab., wykr.

Twórcy

autor

Remlein Marzena

• Poznań University of Economics and Business, Institute of Accounting and Financial Management Poznań, Poland

• https://orcid.org/0000-0001-7865-0319

autor

Nowak Dariusz

• Poznań University of Economics and Business, Institute of Management

• https://orcid.org/0000-0001-7448-6101

autor

Romanchuk Kateryna

• Poznań University of Economics and Business, Institute of Accounting and Financial Management Poznań, Poland

• https://orcid.org/0000-0002-4928-867X

Bibliografia

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