Organisation's communication activity and the level of process maturity – an empirical approach

• Autorzy: Bielicka Barbara , Goździewska-Nowicka Agnieszka , Janicki Tomasz

Identyfikatory

DOI

10.29119/1641-3466.2021.154.1

• Języki publikacji: EN

Abstrakty

EN

Purpose: The authors aimed to identify the characteristics of a process organisation, and to determine the organisation's activity in various areas, including communication. Design/methodology/approach: The research methods used in the article was an online survey. Findings: The conducted research is the first step in assessing the relations that occur between the level of process maturity of an organisation and the level of communication activity. In the surveyed organisations there is a high awareness of the need and importance of processes. Research limitations/implications: The study of corporate image and the study of reputation and prestige in the area of internal communication activity. A group of about 64% of organisations declared such activity, although to varying degrees. About 33% of respondents declared these activities as strategic. It should be assumed that they are the result of image activities, activities focused on reputation and prestige. It can be assumed that these are activities of public relations or corporate communication. Admittedly, further research reveals the lack of certain processes, which are important and determine the strategic character of these activities (e.g., lack of CSR, lack of employer branding). Practical implications: Achieving more and more process maturity through process improvement should be treated as a cyclical activity, which is oriented towards the continuous search for better solutions. Organisations that intend to improve their processes, and thus gain greater process maturity, should continually take care to shape open communication, both within the company and in the external environment. Originality/value: Strategic achievement of an integrated state of internal and external communication is based on constructive dialogue and is determined by the number of different processes, the level of communication and the level of their process maturity.

Słowa kluczowe

EN

process maturity; stakeholder relations management; communication system

PL

dojrzałość procesowa; zarządzanie relacjami z interesariuszami; system komunikacji

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2021
• Tom: z. 154
• Strony: 7--19
• Opis fizyczny: Bibliogr. 8 poz.

Twórcy

autor

Bielicka Barbara

• WSB University in Toruń, Toruń

• https://orcid.org/0000-0003-2978-8893

autor

Goździewska-Nowicka Agnieszka

• Bydgoszcz University of Technology, Bydgoszcz

• https://orcid.org/0000-0001-5949-3901

autor

Janicki Tomasz

• WSB University in Toruń, Toruń

• https://orcid.org/0000-0002-7717-2201

Bibliografia

• 1. Bitkowska, H., Kolterman, K., Wójcik, G., Wójcik, K. (2011). Zarządzanie procesami w przedsiębiorstwie. Warszawa: Difin.
• 2. Cornelissen, J. (2012). Komunikacja korporacyjna. Przewodnik po teorii i praktyce. Warszawa: Oficyna a Woltares Kluwer business.
• 3. Daszkiewicz, M., Wrona, S. (2014). Kreowanie marki korporacyjnej. Warszawa: Difin.
• 4. Grajewski, P. (2003). Koncepcja struktury organizacji procesowej. Toruń: „Dom Organizatora”, TNOiK - Stowarzyszenie Wyższej Użyteczności.
• 5. Kotler, Ph. (2017). Marketing 4.0. Warszawa: mtbiznes.
• 6. Kuraszko, I. (2010). Nowa komunikacja społeczna wyzwaniem odpowiedzialnego biznesu. Warszawa: Difin.
• 7. Wojcik, K. (2015). Public relations. Wiarygodny dialog z otoczeniem. Warszawa: Oficyna a Woltares Kluwer business.
• 8. Tylżanowski, R. (ed.) (2020). Zarządzanie innowacjami w przedsiębiorstwie. Aktualności badawcze. Toruń: „Dom Organizatora”, TNOiK - Stowarzyszenie Wyższej Użyteczności.