Quality management tools in public transport

• Autorzy: Luskova M.
• Języki publikacji: EN

Abstrakty

EN

Public transport sector play a very important role for the prosperity of the whole European Union. The inhabitants’ demands for the public transport can be met only by acceptance of such quality principles and practices that offer the customer services satisfying or exceeding their expectations. The public transport quality enhancing is more and more connected with competitiveness that is necessary to be increased towards constantly expanding automobile transport. The paper presents some known quality management tools that enable better understanding the quality conception in public transport and processes of continued improving. The effort of the organization should concentrate on the fact that the quality perceived by the customer is approaching as much as possible the quality expected by him.

Słowa kluczowe

EN

quality management; public transport; automobile transport; competitiveness

PL

zarządzanie jakością; transport publiczny; transport samochodowy; konkurencyjność

• Wydawca: Instytut Naukowo-Wydawniczy "TTS" Sp. z o.o
• Czasopismo: TTS Technika Transportu Szynowego
• Rocznik: 2012
• Tom: R. 19, nr 9
• Strony: 1163--1168, CD
• Opis fizyczny: Bibliogr. 6 poz.

Twórcy

autor

Luskova M.

• University of Zilina, Faculty of Special Engineering

Bibliografia

• 1. Benchmarking and quality management in public transport. Portal. Transport teaching material. 2003, [cit. 2012-05-06] Available at: http://www.eu-portal.net/material/downloadarea/kt1a_wm_sk.pdf
• 2. European Union Committee, European Transport Workers’ Federation: The proposed Green Paper on Urban Mobility. January 2007, [cit. 2012-05-06] Availableat: http://www.itfglobal.org/files/extranet/75/18287/UITP%20ETF%20statement%20Green%20Paper%20EN.pdf
• 3. ICLEI European Secretariat: Better Urban Public Transport for Europe. [cit. 2012-06-06] Available at: http://www.increase-publictransport.net/fileadmin/user_upload/Procurement/SIPTRAM/Making_a_commitment/Making_a_commitment_English.pdf
• 4. Ministry of Transport, Construction and Regional Development of the Slovak Republic: Development of public personal transport prior to individual transport. [cit.2012-06-06] Available at: www.telecom.gov.sk
• 5. Ministry of Transport, Construction and Regional Development of the Slovak Republic: Transport Policy of the Slovak Republic until 2015. [cit. 2012-06-06] Available at: www.telecom.gov.sk
• 6. Slovak Standards Institute: STN EN ISO 9000:2005Quality management systems. Fundamentals and vocabulary. Bratislava 2005.