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New trends in consumer behaviours - a modern approach to urban transportation problems

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Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
Due to the increasing costs of urban traffic congestion, new trends of consumer behaviour in passenger transportation may be observed. Among those trends three seem to be particularly significant, i.e. collaborative journeys (as a form of collaborative consumption), carsharing and helping other road users via mobile apps (as a form of consumer citizenship behaviour). The theoretic deliberations about the trends have been supplemented by results of direct quantity research presenting respondents’ opinions about contemporary consumer behaviours.
Rocznik
Strony
21--26
Opis fizyczny
Bibliogr. 17 poz.
Twórcy
  • University of Economics in Katowice, Faculty of Informatics and Communication, 1 Maja 50, 40-287 Katowice, Poland
Bibliografia
  • [1] BARTH M., SHAHEEN S.: Shared-Use Vehicle Systems: A Framework for Classifying Carsharing, Station Cars, and Combined Approaches, Transport Research Record 2014, http://trrjournalonline.trb.org, 2014.
  • [2] BOTSMAN R., ROGERS R.: Beyond Zipcar: Collaborative consumption. Harvard Business Review, 88(10), 2010.
  • [3] BOVE L.L., et al.: Service Worker Role in Encouraging Customer Organizational Citizenship Behaviour. Journal of Business Research, p. 63, 2009.
  • [4] CARMELI A.: Perceived External Prestige, Affective Commitment and Citizenship Behaviours. Organizational Studies, Vol. 26(3), 2005.
  • [5] Deloitte, Targeo 2015: The report on traffic congestion in seven Polish cities: Warsaw, Lodz, Wroclaw, Cracow, Katowice, Poznan and Gdansk, http://www2.deloitte.com, 2015.
  • [6] GROTH M.: Customers as Good Soldiers: Examining Citizenship Behaviours in Internet Service Deliveries. Journal of Management No31, 2005.
  • [7] HAMARI J., SJOKLINT M., UKKONEN A.: The Sharing Economy: Why People Participate in Collaborative Consumption? Journal of the Association for Information Science And Technology, June, 2015.
  • [8] KATZEV R.: Car Sharing: A New Approach to Urban Transportation Problems, Analyses of Social Issues and Public Policy, Vol. 3, No. 1, 2003.
  • [9] KAPLAN A.M., HAENLEIN M.: Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 2010.
  • [10] MARTIN E., SHANEEN S., LIDICKEJ J.: Carsharing’s Impact on Household Vehicle Holdings: Results From a North American Shared-Use Vehicle Survey, e-Scholarship University of California, available at http://eprints.cdlib.org/, 2010.
  • [11] TOM Traffic Index Report 2014, available at www. washingtonpost.com p[ate of access: 12.12.2014].
  • [12] WANG C., ZHANG P.: The evolution of social commerce: The people, management, technology, and information dimensions. Communications of the Association for Information Systems, 31(1), 2012.
  • [13] WAŻNA A.: Economic effects of time loss in passenger transport – evidence from selected polish cities, Transport Problems, Vol.10, Issue 2, 2015.
  • [14] www.blablacar.uk p[ate of access: 12.12.2014].
  • [15] www.navigantresearch.com p[ate of access: 12.12.2014].
  • [16] www.softonet.pl p[ate of access: 12.12.2014].
  • [17] YI Y., GONG T.: Customer Value Co-creation Behaviour: Scale Development and Validation,” Journal of Business Research, Vol. 63, 2012.
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-d3859f05-3231-4915-9738-1a8a4fa1c3af
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