The role of customer responsiveness in improving the external performance of an agile supply chain

• Autorzy: Jermsittiparsert Kittisak , Sutduean Jutamat , Sriyakul Thanaporn , Khumboon Rachata

Identyfikatory

DOI

10.17512/pjms.2019.19.2.17

Warianty tytułu

PL

Rola odpowiedzialności klienta w poprawie zewnętrznej wydajności elastycznego łańcucha dostaw

• Języki publikacji: EN

Abstrakty

EN

The supply chain agility has emerged as one of the key areas of supply chain research. Therefore, the main purpose of the current study is to examine the role of agile supply chain management in enhancing the external supply chain. In addition to that, the current study is also interested in examining the moderating role of customer responsiveness in the relationship between agile supply chain and external supply chain performance of Indonesian firms. The SEM-PLS is used to analyze the data collected by mean of an adopted questionnaire from operation managers of Indonesian firms. The findings of the study have provided support to the theoretical foundation of the currents study. The direct and indirect relation through structural equation modeling appears significant and positive. In author knowledge this is among the pioneering study on this issue and will provide the policy guideline for policy makers and future research endeavors on the issues related to agile supply chain, customer response and external supply chain performance.

PL

Elastyczne łańcuchy dostaw stały się jednym z kluczowych obszarów badań łańcucha dostaw. Dlatego głównym celem artykułu jest zbadanie roli sprawnego zarządzania łańcuchem dostaw w zwiększaniu zewnętrznej elastyczności łańcucha dostaw. Ponadto, obecne badanie również dotyczy badania moderującej roli reagowania klientów w relacji między sprawnym łańcuchem dostaw a wydajnością łańcucha dostaw w przedsiębiorstwach w Indonezji. SEM-PLS służy do analizy danych zebranych za pomocą przyjętego kwestionariusza od kierowników operacyjnych firm indonezyjskich. Wyniki badania dostarczyły wsparcia dla teoretycznych podstaw badania trendów. Relacja bezpośrednia i pośrednia poprzez modelowanie równania strukturalnego wydaje się istotna i pozytywna. Wiedza autora jest jednym z pionierskich badań w tej kwestii i zapewni wytyczne dla polityków i przyszłych badań w kwestiach związanych ze zwinnym łańcuchem dostaw, reakcją klientów i wydajnością zewnętrznego łańcucha dostaw.

Słowa kluczowe

EN

SCI; flexibility supply chain management; Indonesia

PL

SCI; zarządzanie łańcuchem dostaw elastyczności; Indonezja

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2019
• Tom: Vol. 19, No. 2
• Strony: 206--217
• Opis fizyczny: Bibliogr. 28 poz., rys., tab.

Twórcy

autor

Jermsittiparsert Kittisak

• Department for Management of Science and Technology Development, Ton Duc Thang University, Ho Chi Minh City, Vietnam

autor

Sutduean Jutamat

• College of Innovative Business and Accountancy, Dhurakij Pundit University, Bangkok, Thailand

autor

Sriyakul Thanaporn

• Faculty of Business Administration, Mahanakorn University of Technology, Bangkok, Thailand

autor

Khumboon Rachata

• College of Innovative Business and Accountancy, Dhurakij Pundit University, Bangkok, Thailand

Bibliografia

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Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2019).