The empirical quality management practices study of industrial companies in the Czech Republic

• Autorzy: Ondra P. , Tuček D. , Rajnoha R.

Identyfikatory

DOI

10.17512/pjms.2018.17.2.16

Warianty tytułu

PL

Empiryczne studium praktyk zarządzania jakością przedsiębiorstw przemysłowych w Republice Czeskiej

• Języki publikacji: EN

Abstrakty

EN

Monitoring, managing and sustaining the quality are crucial to the competitiveness of companies. In order to manage the quality, a variety of Quality Management tools and techniques can be used. The main objective of this study is to identify the use of selected Quality Management tools and techniques in industrial companies in the Czech Republic. This study summarizes the results of the online questionnaire survey (research sample of 200 industry companies). It has been found that the most commonly used Quality Management tools and techniques are Checksheets, Total Quality Management and Pareto Chart. Total Quality Management is currently the most commonly single-used Quality Management technique. Research findings also provide information about the quality tools using. The survey shows that basic (classical) Quality Management tools are used more than new Quality Management tools. The relationship between industrial specializations of companies and used Quality Management tools and techniques are found (The Pearson’s Chi-square Test of Independence and the G-Test of Independence were used). Other relationships have been identified between the type of production and Quality Management tools and techniques.

PL

Monitorowanie, zarządzanie i utrzymanie jakości mają kluczowe znaczenie dla konkurencyjności przedsiębiorstw. W celu zarządzania jakością można stosować różnorodne narzędzia i techniki zarządzania jakością. Głównym celem tego badania jest identyfikacja wykorzystania wybranych narzędzi i technik zarządzania jakością w przedsiębiorstwach przemysłowych w Republice Czeskiej. Niniejsze badanie podsumowuje wyniki ankiety internetowej (próbka badawcza 200 firm z branży). Stwierdzono, że najczęściej używanymi narzędziami i technikami zarządzania jakością są arkusze kontrolne, kompleksowe zarządzanie jakością i wykres Pareto. Kompleksowe zarządzanie jakością jest obecnie najczęściej używaną techniką zarządzania jakością. Wyniki badań dostarczają również informacji o wykorzystywanych narzędziach jakości. Badanie pokazuje, że podstawowe (klasyczne) narzędzia do zarządzania jakością są częściej wykorzystywane niż nowe. Stwierdzono związek między specjalizacjami przemysłowymi firm a używanymi narzędziami i technikami zarządzania jakością (wykorzystano test niezależności chi-kwadrat Pearsona i test niezależności G). Zidentyfikowano inne zależności między rodzajem produkcji a narzędziami i technikami zarządzania jakością.

Słowa kluczowe

EN

management; quality management; quality management tools and techniques; manufacturing and processing industry; Czech Republic

PL

zarządzanie; zarządzanie jakością; narzędzia i techniki zarządzania jakością; przemysł wytwórczy i przetwórczy; Republika Czeska

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2018
• Tom: Vol. 17, No. 2
• Strony: 180--196
• Opis fizyczny: Bibliogr. 39 poz., rys., tab.

Twórcy

autor

Ondra P.

• Tomas Bata University in Zlín, Faculty of Management and Economics

autor

Tuček D.

• Tomas Bata University in Zlín, Faculty of Management and Economics

autor

Rajnoha R.

• Tomas Bata University in Zlín, Faculty of Management and Economics

Bibliografia

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Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2018).