The alternative model for quality evaluation of health care facilities based on outputs of management processes

• Autorzy: Rajiani I. , Bačík R. , Fedorko R. , Rigelský M. , Szczepańska-Woszczyna K.

Identyfikatory

DOI

10.17512/pjms.2018.17.1.16

Warianty tytułu

PL

Alternatywny model oceny jakości obiektów ochrony zdrowia oparty na wyjściach procesów zarządzania

• Języki publikacji: EN

Abstrakty

EN

This article presents a summary of the scientific view of the quality of health care facilities in dimensions reflecting the quality of certain device management. The main objective is to construct an alternative model that will reflect the quality of the health care device using the minimum inputs. The authors have selected inputs from four areas to evaluate the quality. The study has selected the area of marketing-management to the recommendations of the patient, from the field of crisis management in the dimension of preventive activity with the output of the number of extraordinary events. The third area captures the quality of the services provided as a prerequisite for minimizing sanctions and of course, the area of financial management has not been omitted, and so the model also includes the variable ability to generate own resources. The study can be characterized as secondary since the data were collected from the INEKO databases and the Health Care Surveillance Office with a sample of 65 health care facilities in the territory of Slovakia during the period of 2009-2016. The before mentioned dependent variables at the outputs of the correlation analysis significantly approximated all independent variables. If dependent variables were to be considered separately, the “recommending the hospital” variable correlated with more than 50% of the independent variables. Variable of sanctions is more than 30% and the variable of the ability to generate own resources is more than 20% of independent variables. Significant correlation with the variable of extraordinary events has occurred in almost 20% of cases. Many other health care quality-evaluating models have a common feature, which is cumbersome and complex, on contrary, the proposed model is easy to apply, and it is useful when “fast” evaluation is needed.

PL

W artykule przedstawiono podsumowanie naukowego poglądu na jakość placówek służby zdrowia w wymiarach odzwierciedlających jakość zarządzania. Głównym celem było stworzenie alternatywnego modelu, który odzwierciedlałby jakość urządzeń medycznych przy użyciu jak najmniejszej ilości danych wejściowych, w celu oceny jakości wybraliśmy dane wejściowe z czterech obszarów. Z obszaru zarządzania marketingowego do obszaru zaleceń pacjenta, z obszaru zarządzania kryzysowego w wymiarze działania profilaktycznego z wynikiem zdarzeń nadzwyczajnych. Trzeci obszar określa jakość świadczonych usług. Model obejmuje również zmienną zdolność do generowania własnych zasobów. Przeprowadzone badania scharakteryzować można jako wtórne, zebrane zostały z baz danych INEKO i Urzędu Nadzoru Opieki Zdrowotnej w próbie 65 zakładów opieki zdrowotnej na terenie Słowacji w latach 2009-2016. Wspomniane wcześniej zmienne zależne na wyjściu analizy korelacji znacznie przybliżyły wszystkie zmienne niezależne. Jeżeli zmienne zależne rozpatrywano by osobno, zmienna "polecanie szpitala" korelowałaby z ponad 50% zmiennych niezależnych, zmienna sankcji korelowałaby z ponad 30%, a zmienna zdolność do generowania własnych zasobów z ponad 20% zmiennych niezależnych. Istotna korelacja ze zmienną zdarzeń nadzwyczajnych wystąpiła w prawie 20% przypadków. Wiele innych modeli oceny jakości opieki zdrowotnej ma wspólną cechę, są skomplikowane, a przez to trudne do praktycznego wykorzystania, nasz model w przeciwieństwie do pozostałych jest łatwy do zastosowania i przydatny, gdy potrzebna jest "szybka" ocena.

Słowa kluczowe

EN

health care facilities; management of health care facilities; quality of health care facilities; quality model of health care facilities

PL

placówki służby zdrowia; zarządzanie placówkami służby zdrowia; jakość placówek służby zdrowia; model jakości placówek służby zdrowia

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2018
• Tom: Vol. 17, No. 1
• Strony: 194--208
• Opis fizyczny: Bibliogr. 33 poz., rys., tab.

Twórcy

autor

Rajiani I.

• Department of Business Administration & Port Management, STIA Dan Manajemen Kepelabuhan Barunawati, Perak Barat, 173 Surabaya, Indonesia

autor

Bačík R.

• University of Prešov in Prešov, Faculty of Management

autor

Fedorko R.

• University of Prešov in Prešov, Faculty of Management

autor

Rigelský M.

• University of Prešov in Prešov, Faculty of Management

autor

Szczepańska-Woszczyna K.

• WSB University, Faculty of Applied Sciences

Bibliografia

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Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2018).