ChatGPT in communication: a systematic literature review

• Autorzy: Batubara Muhammad Hasyimsyah , Nasution Awal Kurnia Putra , Nurmalina , Rizha Fachrur

Identyfikatory

DOI

10.35784/acs-2024-31

• Języki publikacji: EN

Abstrakty

EN

This systematic literature review examines the role of ChatGPT in communication. ChatGPT's ability to imitate human-like interactions has broad implications in various sectors, such as education, healthcare, and customer service in the digital-based economy. The authors used a systematic and structured manuscript selection method in this research to collect and analyze literature on the use of ChatGPT in a communication context. A systematic literature review (SLR) method was used, involving an extensive search through the Scopus and Google Scholar databases with the keywords "ChatGPT" and "communication." Manuscript selection required strict inclusion and exclusion criteria. Of the 623 articles found, 30 were selected for further review. The research results show that using ChatGPT in communication has had both positive and negative impacts. Positive impacts involve increasing the efficiency and effectiveness of communications, especially in education, marketing, ethics, and health. However, challenges such as ethical considerations, the risk of plagiarism, and a limited understanding of context and emotional interactions were also identified. The use of ChatGPT in education, health, and various other fields has demonstrated great potential to improve communication processes, decision-making, and work efficiency. However, to ensure responsible and sustainable use, we must address specific ethical challenges and risks. This study provides a comprehensive overview of recent developments in using ChatGPT in communications, while also highlighting the practical and ethical implications that must be considered. With careful consideration of the advantages and limitations, ChatGPT in communications can significantly contribute to various fields.

Słowa kluczowe

EN

ChatGPT; communication; systematic literature review; healthcare; efficiency

• Wydawca: Polskie Towarzystwo Promocji Wiedzy ; Lublin University of Technology
• Czasopismo: Applied Computer Science
• Rocznik: 2024
• Tom: Vol. 20, no. 3
• Strony: 96--115
• Opis fizyczny: Bibliogr. 77 poz., fig.

Twórcy

autor

Batubara Muhammad Hasyimsyah

• STAIN Mandailing Natal, Faculty of English, Department of English, Indonesia

• https://orcid.org/0000-0003-2709-7802

autor

Nasution Awal Kurnia Putra

• Aceh Tengah, Faculty of Tarbiyah, IAIN Takengon, Department of Tarbiyah, Indonesia

• https://orcid.org/0000-0003-2791-1982

autor

Nurmalina

• Aceh Tengah, Faculty of Tarbiyah, IAIN Takengon, Department of Tarbiyah, Indonesia

• https://orcid.org/0009-0001-5623-7109

autor

Rizha Fachrur

• IAIN Takengon, Faculty of Communication Science, Department of Communication Science, Indonesia

• https://orcid.org/0009-0007-1447-4679

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa nr POPUL/SP/0154/2024/02 w ramach programu "Społeczna odpowiedzialność nauki II" - moduł: Popularyzacja nauki (2025).