The impact of total quality management, supply chain management practices and operations capability on firm performance

• Autorzy: Saragih Jopinus , Tarigan Adrian , Pratama Ikbar , Wardati Jumadiah , Silalahi Elba Frida

Identyfikatory

DOI

10.17512/pjms.2020.21.2.27

Warianty tytułu

PL

Wpływ totalnego zarządzania jakością praktyk zarządzania łańcuchem dostaw i odpowiedzialności operacyjnej na jednolite wyniki

• Języki publikacji: EN

Abstrakty

EN

The main objective of the study is to examine and explain the structural relationship between and among the operational capability, Total quality management, supply chain practices, and operational performance. Enterprise can achieve a high level of performance, depending on their internal capabilities. The result is crucial as it not just supports managers in recognizing the way to leverage their internal capabilities through establishing relationships with partners in the supply chain but also signifies the need to sharpen these capabilities for expertise. Inimitable resource base could be created through the support of key partners and integration of internal capabilities. This resource base is crucial for achieving competitive advantage. Empirical support has been provided by this study about the mediating influence of TQM on the relation of supply chain operations capability and performance. The findings are in line with the competence-based, resource-based perspective of the firm and resource advantage theory (linked with the success of manufacturing). Firms are allowed by SCM practices to benefit from manufacturing capabilities by coordination with key supply chain members and leveraging expertise. The SEM-PLS is used as an analysis tool, which is among the most robust structural equation modelling technique. The study has used the survey-based methodology to achieve the objectives of the current study. The random sampling is used, and the response rate is 54 percent which is considered higher than the minimum response rate. The findings reveal that sustainable competitive advantage could be achieved through supply chain management. Further, evidence has been provided by the study for the direct influence of SCM practices and operations capability on the firm’s performance.

PL

Głównym celem badania jest zbadanie i wyjaśnienie strukturalnego związku między zdolnością operacyjną, zarządzaniem całkowitą jakością, praktykami łańcucha dostaw i wydajnością operacyjną. Przedsiębiorstwo może osiągnąć wysoki poziom wydajności, w zależności od ich wewnętrznych możliwości. Wynik jest kluczowy, ponieważ nie tylko wspiera menedżerów w rozpoznaniu sposobu na wykorzystanie ich wewnętrznych zdolności poprzez nawiązywanie relacji z partnerami w łańcuchu dostaw, ale także oznacza potrzebę zaostrzenia tych umiejętności w celu uzyskania wiedzy specjalistycznej. Niepowtarzalną bazę zasobów można stworzyć dzięki wsparciu kluczowych partnerów i integracji wewnętrznych możliwości. Ta baza zasobów ma kluczowe znaczenie dla osiągnięcia przewagi konkurencyjnej. Badanie to zapewniło wsparcie empiryczne dotyczące pośredniczącego wpływu TQM na stosunek zdolności i wydajności operacji łańcucha dostaw. Ustalenia są zgodne z opartą na kompetencjach, opartą na zasobach perspektywą firmy i teorią przewagi zasobów (związaną z sukcesem produkcji). Firmy mogą dzięki praktykom SCM korzystać z możliwości produkcyjnych poprzez koordynację z kluczowymi członkami łańcucha dostaw i wykorzystanie wiedzy specjalistycznej. SEM-PLS jest wykorzystywany jako narzędzie analityczne, które należy do najbardziej niezawodnych technik modelowania równań strukturalnych. W badaniu wykorzystano metodologię opartą na ankiecie, aby osiągnąć cele obecnego badania. Wykorzystywane jest losowe próbkowanie, a odsetek odpowiedzi wynosi 54 procent, co uważa się za wyższe niż minimalny odsetek odpowiedzi. Ustalenia pokazują, że trwałą przewagę konkurencyjną można osiągnąć poprzez zarządzanie łańcuchem dostaw. Ponadto badanie dostarczyło dowodów na bezpośredni wpływ praktyk SCM i zdolności operacyjnych na wyniki firmy.

Słowa kluczowe

EN

total quality management; firm performance; supply chain management; operational capabilities

PL

kompleksowe zarządzanie jakością; wydajność firmy; zarządzanie łańcuchem dostaw; możliwości operacyjne

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2020
• Tom: Vol. 21, No. 2
• Strony: 384--397
• Opis fizyczny: Bibliogr. 43 poz., tab.

Twórcy

autor

Saragih Jopinus

• Faculty of Economics, Universitas Efarina, Pematang Siantar, Indonesia

autor

Tarigan Adrian

• Faculty of Management, Universitas Efarina, Pematang Siantar, Indonesia

autor

Pratama Ikbar

• School of Accountancy, College of Business, Universiti Utara Malaysia, Sintok, Malaysia

autor

Wardati Jumadiah

• Faculty of Health, Universitas Efarina, Pematang Siantar, Indonesia

autor

Silalahi Elba Frida

• Faculty of Teachers Training and Education, Universitas Efarina, Pematang Siantar, Indonesia

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2021).