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Warianty tytułu
Języki publikacji
Abstrakty
In the Fourth Industrial Revolution, 4IR, manufacturing firms face more competitive environments, rapidly changing information and communication technologies (ICTs), and customers’ preferences than ever before. This paper analyzes relevant literature and proposes a systemic customer-centric knowledge-based production value chain (KPVC) to leverage distinctive core competencies (DCCs) and create sustainable competitive advantage (SCA) in manufacturing contexts. The paper introduces an integrative customer-centric KPVC model that enables companies to respond to environmental drivers, leverage DCCs, and create SCA. It adopts an exploratory approach to developing a unified and inherently interdisciplinary model based on a review of relevant scholarly literature. The KPVC integrated model comprises production value chain (PVC), knowledge management (KM) processes, and business process re-engineering (BPR) enabling activities. A successful move to KPVC requires a fully integrated and automated system allowing firms to define, track, and manage their work processes. Effective KPVC is a principal approach for leveraging DCCs in the quest for achieving SCA in today’s competitive business world and generating better values for customers and companies.
Słowa kluczowe
Wydawca
Czasopismo
Rocznik
Tom
Strony
27--32
Opis fizyczny
Bibliogr. 40 poz., rys.
Twórcy
autor
- University of Bahrain College of Business Administration Dept. of Management and Marketing Sakhir, Kingdom of Bahrain
Bibliografia
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- [3] A. Tiwana. The Essential Guide to Knowledge Management: E-business and CRM Applications. Upper Saddle River, NJ: Prentice-Hall, 2001.
- [4] C. Park and Y. Kim. “A model of dynamic CRM: Linking marketing with information strategy”, Business Process Management Journal, vol. 9, no. 5, pp. 652-671, 2003.
- [5] E. Awad and H. Ghaziri. Knowledge Management. Upper Saddle River, NJ: Prentice-Hall, 2004.
- [6] R.T. Burlton. Business Process Management: Profiting from Process. Indianapolis. Indiana: Sams Publishing, 2001.
- [7] M. Al-Shammari. “Toward a knowledge management strategic framework in the Arab region”, International Journal of Knowledge Management, vol. 4, no. 3, pp. 44-63, 2008.
- [8] M. Al-Shammari. Customer KnowledgeManagement: People, Processes, and Technology. IGI Global Publisher, Pershey, PA: the U.S.A, 2009.
- [9] F. Buttle. Customer Relationship Management: Concepts and Tools. Oxford, England: Elsevier Publishing, 2004.
- [10] M. Al-Shammari. “The role of people in enabling a knowledge-intensive customer-centric strategy”, International Journal of Information Communication Technologies and Human Development, vol. 1, no. 1, pp. 49-63, 2009.
- [11] J. Konopik, C. Jahn, T. Schuster, N. Hoßbach, and A. Pflaum. “Mastering the digital transformation through organizational capabilities: A conceptual framework”, Digital Business, vol. 2, pp. 1-13, 2022.
- [12] C. Helfat, S. Finkelstein, W. Mitchell, M. Peteraf, H. Singh, D. Teece, and S. Winter, S. Dynamic Capabilities: Understanding Strategic Change in Organizations. John Wiley & Sons, 2009.
- [13] T. Clark, T. and C. Rollo. “Corporate initiatives in knowledge management”, Education & Training, vol. 4, no. 5, pp. 206-41, 2001.
- [14] R.P. Grant. “Toward a knowledge-based theory of the firm”, Strategic Management Journal, vol. 17, Winter, Special Issue, pp. 109-21, 1996.
- [15] P.E. Bierly, E.H. Kessler and E.W. Christensen. “Organizational learning, knowledge and wisdom”, Journal of Organizational Change Management, vol. 13 no. 6, pp. 595- 618, 2000.
- [16] L. Wah. “Making knowledge stick”, Management Review, May, pp. 24-9, 1999.
- [17] D. Bonner. “Knowledge: from theory to practice to a golden opportunity”, American Society for Training & Development, September-October, pp. 12-13, 2000.
- [18] J. Lee. “Knowledge management: the intellectual revolution”, IIE Solutions, October, pp. 34-7, 2000.
- [19] S. Singh. “Role of leadership in knowledge management: A study”, Journal of Knowledge Management, vol. 12, no. 4, pp. 3-15, 2008.
- [20] C.B. Crawford. “Effects of transformational leadership and organizational position on knowledge management”, Journal of Knowledge Management, vol. 9 no. 6, pp. 6-16, 2005.
- [21] T.H. Davenport, D.W. Long, and M. Beers. “Successful knowledge management projects”, Sloan Management Review, vol. 39, no. 2, pp. 43-57, 1998
- [22] S.P. Lopez, J. Peon, and C. Ordas. “Managing knowledge: the link between culture and organizational learning”, Journal of Knowledge Management, vol. 8, no. 6, pp. 93- 104, 2004.
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- [27] M.M. Grant. “Getting a grip on project-based learning: Theory, cases, and recommendations”, Meridian: A Middle School Computer Technologies Journal, vol. 5, pp. 1- 17, 2002.
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- [29] T.A. Stewart. Intellectual Capital: The New Wealth of Organizations. Doubleday/Currency, New York, 1997.
- [30] S. Kluge, W. Stein, and T. Licht. Knowledge Unplugged, Bath Press, Bath, 2001. [31] T.H. Davenport and L. Prusak. Working Knowledge: How Organizations Manage what they Know. Boston, MA: Harvard Business School Press, 2000.
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- [33] M. Hammer. “Deep change: How operational innovation can transform your company”, Harvard Business Review, vol. 82, no. 4, pp. 84-93, 141, 2004.
- [34] K. Pearlson and C.S. Saunders. Managing and Using Information Systems: A Strategic Approach. New York: Chichester: Wiley, 2006.
- [35] M. Abdellatif, M. Farhan and N. Shehata. “Overcoming business process re-engineering obstacles using ontology-based knowledge map methodology”, Future Computing and Informatics Journal, vol. 3, pp. 7-28, Jan. 2017.
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- [38] W. Zikmund. Business Research Methods. 7 th edition, Cengage Learning, 2002. [39] S. Alter. Information Systems: Foundation of E-Business. 4 th edition, Upper Saddle River, NJ: Prentice-Hall, 2002.
- [40] S. Paquette. “Customer knowledge management”, in The Encyclopedia of Knowledge Management, D. Schwartz (Ed.), Hershey, PA: IGI Global, 2005, pp. 90-96.
Uwagi
Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu „Społeczna odpowiedzialność nauki” - moduł: Popularyzacja nauki i promocja sportu (2022-2023).
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-c5dee96e-715f-4999-b61b-6458aac253c6