Role of remote transformational leadership on service performance: evidence in Indonesia

• Autorzy: Muafi Muafi , Johan Ahmad

Identyfikatory

DOI

10.2478/emj-2022-0032

• Języki publikacji: EN

Abstrakty

EN

This study examined and analysed the role of remote transformational leadership in business strategy consensus by considering the contingency of competitive intensity and organisational learning culture. The population of this study are owners or service managers of start-up business companies in the provinces of DIY and East Java. The sampling technique used was a purposive sampling method with a sample size of 231 managers. The data was collected through the distribution of questionnaires and interviews with several key service managers who represent their companies. Euclidean Distance Simple Regression and Euclidean Distance Simple Regression Moderation were used as the statistical processing tools. The results of this study proved a fit between each business strategy typology with each contingency variable examined in this study. It was also found that transformational leadership could strengthen the relationship pattern. The contingency approach is crucial because situations and conditions between organisations may vary depending on the company’s internal (organisational learning culture) and external (competitive intensity) environment, especially in the era of the Covid-19 pandemic. Contingency fit in the organisational strategy needs to be assessed so that the service performance can be improved and sustainable in the long term. This situation and condition will improve when strengthened by the role of remote transformational leadership.

Słowa kluczowe

EN

competitive intensity; organisational learning culture; remote transformational leadership; service performance

PL

intensywność rywalizacji; organizacja uczenia się; zdalne przywódźtwo; wydajność usług

• Wydawca: Oficyna Wydawnicza Politechniki Białostockiej
• Czasopismo: Engineering Management in Production and Services
• Rocznik: 2022
• Tom: Vol. 14, no. 4
• Strony: 77--93
• Opis fizyczny: Bibliogr. 110 poz., tab., wykr.

Twórcy

autor

Muafi Muafi

• Universitas Islam Indonesia, Indonesia

• https://orcid.org/0000-0002-5078-4670

autor

Johan Ahmad

• Sekolah Tinggi Ilmu Administrasi Bandung, Indonesia

• https://orcid.org/0000-0003-1251-6728

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Uwagi

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023).