Critical factors in organisational effectiveness: The case of Saudi Arabian seaports

• Autorzy: Alghaffari S. , Nguyen H.-O. , Chen P. S.-L.

Identyfikatory

DOI

10.14254/jsdtl.2018.3-2.3

• Języki publikacji: EN

Abstrakty

EN

Seaport management environment has continually changed over the last few decades due to increasing external pressure for seaports to be more competitive, active, dynamic and growing sustainably. These changes have created the need to manage organisational effectiveness in order to monitor port performance and achieve organisational objectives. While organisational effectiveness has been well known in organisational management and important in port management, its application to the seaport sector is limited. This paper presents exploratory research into critical factors of Saudi Arabian seaports’ organisational effectiveness. A Delphi method was applied. Data were collected from a two-round survey of the Saudi Arabian seaports, and interviews of 43 senior staff from Saudi Arabian seaports. A mixed method combining quantitative and qualitative analysis was conducted. A total of thirty-one (31) factors from six different dimensions, namely human resource management, customer service, finance, operation, marketing, research & development, were identified to be influential to OE. The gathered data are no doubt important to seaports because only limited research has been conducted on the application of the organisational effectiveness concept to the seaport sector. Findings of this research regarding selecting and evaluating the most influential factors of OE are relevant to decision makers in managing seaport organisations.

Słowa kluczowe

EN

organisational effectiveness; Saudi Arabia; seaport management; Delphi study; sustainability

• Wydawca: Fundacja Centrum Badań Socjologicznych ; Scientific Publishing House "SciView"
• Czasopismo: Journal of Sustainable Development of Transport and Logistics
• Rocznik: 2018
• Tom: Vol. 3, No. 2
• Strony: 49--65
• Opis fizyczny: Bibliogr. 70 poz., rys., tab.

Twórcy

autor

Alghaffari S.

• Australian Maritime College, The University of Tasmania, 100 Newnham Dr, Newnham TAS 7248, Australia, National Centre for Ports and Shipping
• King Abdulaziz University, Al Ehtifalat St, Jeddah 21589, Saudi Arabia, Faculty of Maritime Studies, Ports and Maritime Transport Department

autor

Nguyen H.-O.

• Australian Maritime College, The University of Tasmania, 100 Newnham Dr, Newnham TAS 7248, Australia, National Centre for Ports and Shipping

autor

Chen P. S.-L.

• Australian Maritime College, The University of Tasmania, 100 Newnham Dr, Newnham TAS 7248, Australia, National Centre for Ports and Shipping

Bibliografia

• Aldehayyat, J., & Al Khattab, A. (2013). Strategic planning and organisational effectiveness in Jordanian Hotels. International Journal of Business and Management, 8(1), 11. doi: http://dx.doi.org/10.5539/ijbm.v8n1p11
• Alghaffari, S., Nguyen, H.-O., Chen, P., & Enshaei, H. (2016). Organisational effectiveness and its implications for seaports. World Academy of Science, Engineering and Technology. International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 10(11), 3459-3463.
• Álvarez, I., Calvo, J. A., & Mora, A. (2014). Involving academics in the accounting standard setting process: An application of the Delphi methodology to the assessment of IASB proposals. Journal of Management & Governance, 18(3), 765-791. doi: 10.1007/sl0997-012-9244-3
• Amah, E., & Ahiauzu, A. (2013). Employee involvement and organizational effectiveness. Journal of Management Development, 32(7), 661-674. doi: 10.1108/jmd-09-2010-0064
• Amah, E., & Baridam, D. (2012). Adaptbility and organizational effectiveness: A study of the Nigerian banking industry. International Journal of Business and Management Tomorrow, 2(3), 1-10.
• Ashraf, F., & Khan, M. A. (2013). Organizational innovation and organizational effectiveness among employees of cellular companies. Pakistan Journal of Psychological Research, 25(1), 1-24.
• Baker, J., Lovell, K., & Harris, N. (2006). How expert are the experts? An exploration of the concept of 'expert' within Delphi panel techniques. Nurse Researcher (through 2013), 14(1), 59.
• Becuwe, H. b. g. c, Roblin, N. P., Tondeur, J., Thys, J., Castelein, E., & Voogt, J. (2017). Conditions for the successful implementation of teacher educator design teams for ICT integration: A Delphi study. Australasian Journal of Educational Technology, 33(2), 159-172.
• Bratnicka, K. (2015). Creativity and effectiveness in organizations. A new approach to an old questionl. Management, 19(1). doi: 10.1515/manment-2015-0003
• Brooks, & Schellinck. (2015). Measuring port effectiveness: What really determines cargo interests' evaluations of port service delivery? Maritime Policy & Management, 42(7), 699.
• Brooks, Schellinck, T., & Pallis, A. A. (2011). A systematic approach for evaluating port effectiveness. Maritime Policy & Management, 38(3), 315-334.
• Bulger, S. M., & Housner, L. D. (2007). Modified Delphi investigation of exercise science in physical education teacher education. Journal of Teaching in Physical Education, 26(1), 57-80.
• Cahoon, S., & Notteboom, T. (2008). Port marketing tools in a logistics-restructured market environment: The quest for port loyalty. Paper presented at the IAME: International Association of Maritime Economists Annual Conference.
• Campbell, J. P. (1973). Research into the nature of organizational effectiveness: An endangered species? Unpublished Manuscript, University of Minnesota.
• Cetin, C. K., & Cerit, A G. (2010). Organizational effectiveness at seaports: A systems approach. Maritime Policy & Management, 37(3), 195-219. doi: 10.1080/03088831003700611
• Chames, A., Cooper, W. W., & Rhodes, E. (1978). Measuring the efficiency of decision making units. European Journal of Operational Research, 2, 429-444.
• Cornuel, E., Thomas, H., Lejeune, C., & Vas, A. (2009). Organizational culture and effectiveness in business schools: A test of the accreditation impact Journal of Management Development, 28(8), 728-741.
• Debecq, A., Van de Ven, A. H., & Gustafson, D. (1975). Group techniques for program planning. Glenview, Illinois: Scott, Foresman and Company.
• Elmousalami, H. H., Elyamany, A. H., & Ibrahim, A. H. (2018). Evaluation of cost drivers for field canals improvement projects. Water Resources Management, 32(1), 53-65. doi: 10.1007/s11269-017-1747-x
• Elmuti, D., Jia, H., & Gray, D. (2009). Customer relationship management strategic application and organizational effectiveness: An empirical investigation. Journal of Strategic marketing, 17(1), 75-96.
• Etzioni, A. (1964). Modern organizations. Foundations of modern sociology series: Prentice-Hall, Englewood Cliffs, NJ.
• Ghorbani, H., & Sedeh, H. A. (2014). An empirical investigation on the impact of internal marketing on organizational effectiveness within human resource capabilities perspective (Case study: Islamic Azad University branches in region 4 of Isfahan municipality). International Journal of Academic Research in Business and Social Sciences, 4(1), 635.
• Gordon, T. J. (1992). The methods of futures research. The Annals of the American Academy of Political and Social Science, 25-35.
• Gracht, H. (2012). Consensus measurement in Delphi studies. Technological Forecasting and Social Change, 79(8), 1525-1536. doi: 10.1016/j.techfore.2012.04.013
• Green, B., Jones, M., Hughes, D., & Williams, A. (1999). Applying the Delphi technique in a study of GPs’ information requirements. Health & Social Care in the Community, 7(3), 198-205.
• Harmsen, A. M., Geeraedts, L. M., Giannakopoulos, G. F., Terra, M., Christiaans, H. M., Mokkink, L. B., & Bloemers, F. W. (2015). Protocol of the DENIM study: A Delphi-procedure on the identification of trauma patients in need of care by physician-staffed Mobile Medical Teams in the Netherlands. Scand J Trauma Resusc Emerg Med, 23, 15. doi: 10.1186/s13049-015-0089-z
• Hasson, F., Keeney, S., & McKenna, H. (2000). Research guidelines for the Delphi survey technique, Journal of Advanced Nursing, 32(4), 1008-1015.
• Hsu, C.-C, & Sandford, B. A. (2007). The Delphi technique: Making sense of consensus. Practical assessment, research & evaluation, 22(10), 1-8.
• Ibrahim, A., Hamatineghad, M., Ramezanineghad, R., & Eydi, H. (2013). Designing organizational effectiveness model of selected Iraq's sporting federations based on competing values framework. Choregia, 9(1). doi: 10.4127/ch.2013.0077
• Iden, J., & Langeland, L. (2010). Setting the stage for a successful ITIL adoption: A Delphi study of IT experts in the Norwegian armed forces. Information Systems Management, 27(2), 103-112. doi: 10.1080/10580531003708378
• Inoue, S. (2018). Realities and challenges of port alliance in Japan - Ports of Kobe and Osaka. Research in Transportation Business & Management 26, 45-55. doi: 10.1016/j.rtbm.2018.02.004
• James, P., Aitken, P., & Bums, T. (2002). Research priorities for primary care mental health: A Delphi. Primary Care Psychiatry, 8(1), 27-30.
• Keeney, S., Hasson, F., & McKenna, H. (2006). Consulting the oracle: Ten lessons from using the Delphi technique in nursing research. Journal of Advanced Nursing, 53(2), 205-212. doi: 10.1111/j.1365-2648.2006.03716.x
• Keeney, S., Hasson, F., & McKenna, H. (2011). The Delphi technique in nursing and health research (pp. 43-68). Chichester, West Sussex, U.K: Wiley-Blackwell.
• Kennedy, E., & Daim, T. U. (2010). A strategy to assist management in workforce engagement and employee retention in the high tech engineering environment Eval Program Plann, 33(A), 468-476. doi: 10.1016/j.evalprogplan.2009.12.001
• Linstone, H. A., & Turoff, M. (2011). Delphi: A brief look backward and forward. Technological forecasting and social change, 78(9), 1712-1719. doi: http://dx.doi.org/10.1016/j-techfore.2010.09.011
• Lira, T. C, Thanopoulou, H. A., Beynon, M. J., & Beresford, A. K. C. (2004). An application of AHP on transhipment port selection: A Global perspective. Maritime Economics & Logistics, 6(1), 70-91. doi: 10.1057/palgrave.mel.9100093
• Lohuis, A. M., van Vuuren, M., & Bohlmeijer, E. (2014). Context-specific definitions of organizational concepts: Defining 'team effectiveness' with use of the Delphi Technique. Journal of Management & Organization, 29(06), 706-720. doi: 10.1017/jmo.2014.10
• Mahoney, T. A., & Weitzel, a. W. (1969). Managerial models of organizational effectiveness. Sage Publications, Inc, 14(3).
• Mendoza, R. (1993). Putting organizational effectiveness into practice the preeminent consultation. Journal of Cunseling & Development, 72(2), 168-177. doi: 10.1002/j.1556-6676.1993.tb00917.x
• Mott, P. E. (1972). The characteristics of effective organizations: Harper Collins Publishers.
• Na, S. (2006). A Delphi study to identify teaching competencies of teacher education faculty in 2015: West Virginia University.
• Neuer Colburn, A. A., Grothaus, T., Hays, D. G., & Milliken, T. (2016). A Delphi study and initial validation of counselor supervision competencies. Counselor Education and Supervision, 55(1), 2-15. doi: 10.1002/ceas.12029
• Okoli, C., & Pawlowski, S. D. (2004). The Delphi method as a research tool: An example, design considerations and applications. Information & Management, 42(1), 15-29. doi: http://dx.doi.org/10.1016/j.im.2003.11.002
• Önden, İ., Acar, A. Z., & Eldemir, F. (2016). Evaluation of the logistics center locations using a multi-criteria spatial approach. Transport, 33(2), 322-334, 1-13. doi: 10.3846/16484142.2016.1186113
• Ononiwu, C. G. (2013). A Delphi examination of inhibitors of the effective use of process industry Enterprise Resource Planning (ERP) systems: A case study of New Zealand's process industry. The Electronic Journal Information Systems Evaluation, 16(2), 114-131.
• Parola, F., Pallis, A. A, Risitano, M., & Ferretti, M. (2018). Marketing strategies of port authorities: A multi-dimensional theorisation. Transportation Research Part A: Policy and Practice, 111, 199-212. doi: 10.1016/j.tra.2018.03.012
• Pham, T. Y., Ma, H. M., & Yeo, G. T. (2017). Application of Fuzzy Delphi TOPSIS to locate logistics centers in Vietnam: The Logisticians' perspective. The Asian Journal of Shipping and Logistics, 33(4), 211-219. doi: 10.1016/j.ajsl.2017.12.004
• National Transformation Program. (2016). National Transformation Program 2020.
• Quinn, R. E., & Rohrbaugh, J. (1981). A competing values approach to organizational effectiveness. Public Productivity Review, 5(2), 122-140. doi: 10.2307/3380029
• Remøy, H. T. (2010). Out of office: A study on the cause of office vacancy and transformation as a means to cope and prevent: Amsterdam: IOS Press.
• Richardson, D. A., de Leeuw, S., & Dullaert, W. (2016). Factors affecting global inventory prepositioning locations in humanitarian operations-A Delphi Study. Journal of Business Logistics, 37(1), 59-74. doi: 10.1111/jbl.12112
• Rutter, R., Chalvatzis, K. J., Roper, S., & Lettice, F. (2017). Branding instead of product innovation: a study on the brand personalities of the UK's electricity market. European Management Review.
• Sadovaya, E., & Thai,V. V. (2015). Impacts of implementation of the effective maritime security management model (EMSMM) on organizational performance of shipping companies. The Asian Journal of Shipping and Logistics, 31(2), 195-215. doi: 10.1016/j.ajsl.2015.06.002
• Saud Mira, M., Chan Kok, T., & Yap Voon, C. (2017). The impact of HRM practices and employees' job satisfaction on employees' performance at Saudi Ports Authority. Annual International Conference on Enterprise Marketing & Globalization, 140-147. doi: 10.5176/2251-2349.HRM&PD17.38
• Sayareh. (2009). A model for organisational effectiveness (oe) assessment in seaport organisations. Paper presented at the IAMEAnnual Conference.
• Sayareh, J. (2007). Benefits of regular organisational effectiveness (OE) assessment in seaport organisations. Proceedings of The International Association of Maritime Economics (IAME). Athens, Greece.
• Schellinck, T., & Brooks, M. R. (2016). Developing an instrument to assess seaport effectiveness in service delivery. International Journal of Logistics Research and Applications, 29(2), 143-157. doi: 10.1080/13675567.2015.1059412
• Shaikh, Z. A., & Khoja, S. A. (2014). Personal learning environments and university teacher roles explored using Delphi. Australasian Journal of Educational Technology, 30(2), 202-226.
• Shoraj, D., & Llaci, S. (2015). Motivation and its impact on organizational effectiveness in Albanian businesses. SAGE Open, 5(2). doi: 10.1177/2158244015582229
• Sitlington, H., & Coetzer, A. (2013). Using the Delphi Technique to identify components of a tertiary strategic HRM curriculum. eCULTURE, 5(1), 1.
• Skulmoski, G. J., Hartman, F. T., & Krahn, J. (2007). The Delphi method for graduate research. Journal of Information Technology Education, 6,1.
• Song, D.-W., & Panayides, P. (2015). Maritime logistics: A guide to contemporary shipping and port management. Retrieved from: http://UTAS.eblib.com.au/patron/FullRecord.aspx?p=2006879
• Steers, & Black. (1994). Organizational Behavior: New York: Harper Collins College Publisher.
• Tharisara, S., Kanchana, R., & Turner, G. D. H. (2016). A policy of informed consent for biobanking in tropical disease research projects, using the Delphi Technique: Principles for good practice. Indian Journal of Public Health Research & Development, 7(4), 282-288. doi: 10.5958/0976-5506.2016.00235.7
• Thibodeaux, M. S., & Favilla, E. (1996). Organizational effectiveness and commitment through strategic management Industrial Management & Data Systems, 96(5), 21-25.
• Tseng, P.-H., & Pilcher, N. (2017). Port governance in Taiwan: How hypocrisy helps meet aspirations of change. Research in Transportation Business & Management, 22 (Supplement C), 38-48. doi: https://doi.org/10.1016/j.rtbm.2016.07.003
• Williams, S. (2016). Chiropractors' perception of occupational stress and its influencing factors: A qualitative study using responses to open-ended questions. Chiropractic & Manual Therapies, 24, 1-7. doi: 10.1186/s12998-016-0083-1
• Wilmsmeier, G., & Sanchez, R. J. (2017). Evolution of national port governance and interport competition in Chile. Research in Transportation Business & Management, 22, 171-183. doi: 10.1016/j.rtbm.2017.01.001
• Wong, K. H. T., Shou, E. C., Zhang, H., & Ng, A. K. Y. (2017). Strategy formulation of new generation ports: A case study of Hong Kong International Terminals Ltd. (HIT). Research in Transportation Business & Management, 22, 239-254. doi: 10.1016/j.rtbm.2016.09.001

Uwagi

PL

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2019).