Managerial challenges for software houses related to work, worker and workplace : stress reduction and sustenance of human capital

• Autorzy: Haque Adnan Ul , Oino Isaiah

Identyfikatory

DOI

10.17512/pjms.2019.19.1.13

Warianty tytułu

PL

Wyzwania menedżerskie firm przygotowujących dedykowane oprogramowanie internetowe związane z pracą, pracownikiem i miejscem pracy : zmniejszenie stresu i zrównoważenie kapitału ludzkiego

• Języki publikacji: EN

Abstrakty

EN

The study aims to assess work, worker and workplace challenges for software houses’ management in Canada and Pakistan, specifically exploring stress reduction and sustenance of human capital through social support programme. Study focuses to attain the gender and contrasting management level perspective. The managerial literature from four decades about organisational commitment, occupational stress, and social support at workplace was included to gain qualitative perspective. Total 67 respondents from private IT firms in Karachi and Toronto were interviewed using purposive and convenience sampling technique. It is evident that stress reduction and employee retention are the biggest challenges for IT firms. It has been evaluated that females are less vulnerable to stress as compared to males due to effective use of social support programme. Findings revealed that females received and perceived emotional support better than their counterparts do. Additionally, managerial position employees have lower stress and higher overall commitment as compared to non-managerial positioned workers. In terms of economies, Toronto has lower stress than Karachi workforce. Interestingly, female managers have higher normative and continuance commitment; while, male managers have higher affective commitment. The findings confirmed that overall stress level, causes, and effects vary in terms of gender in both countries. However, in contrast to Canada (developed economy); higher stressors exist in Pakistan (developing economy).

PL

Badanie ma na celu ocenę wyzwań związanych z pracą, pracownikami i miejscem pracy w zarządzaniu domami wytwarzania programowania w Kanadzie i Pakistanie, a zwłaszcza zbadanie redukcji stresu i utrzymania kapitału ludzkiego poprzez program wsparcia społecznego. Studium koncentruje się na osiągnięciu perspektywy zarządzania na poziomie płci i kontrastu. W celu uzyskania jakościowej perspektywy uwzględniono literaturę menedżerską z czterech dekad na temat zaangażowania organizacyjnego, stresu zawodowego i wsparcia społecznego w miejscu pracy. W sumie 67 respondentów z prywatnych firm informatycznych w Karachi i Toronto przeprowadziło wywiady z wykorzystaniem celowej techniki doboru próby badawczej. Oczywiste jest, że zmniejszenie stresu i zatrzymanie pracowników to największe wyzwania dla firm IT. Oceniono, że kobiety są mniej podatne na stres w porównaniu z mężczyznami ze względu na efektywne wykorzystanie programu wsparcia społecznego. Wyniki ujawniły, że kobiety otrzymywały i postrzegały wsparcie emocjonalne lepiej niż mężczyźni. Ponadto pracownicy na stanowiskach kierowniczych mają niższy poziom stresu i większe ogólne zaangażowanie w porównaniu z pracownikami na stanowiskach innych niż kierownicze. Jeśli chodzi o gospodarkę, w Toronto zaobserwowano niższy poziom stresu niż u pracowników w Karaczi. Co ciekawe, kobiety na stanowiskach kierowniczyc mają większe zaangażowanie normatywne i kontynuacyjne; podczas gdy mężczyźni menedżerowie mają większe zaangażowanie afektywne. Wyniki potwierdziły, że ogólny poziom stresu, przyczyny i skutki różnią się pod względem płci w obu krajach. Jednak w przeciwieństwie do Kanady (gospodarka rozwinięta); wyższe przyczyny stresu występują w Pakistanie (rozwijająca się gospodarka).

Słowa kluczowe

EN

affective commitment; continuance commitment; cormative commitment; organisational stress; social support

PL

zobowiązanie afektywne; zobowiązanie do kontynuacji; zobowiązanie normatywne; stres organizacyjny; wsparcie społeczne

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2019
• Tom: Vol. 19, No. 1
• Strony: 170--189
• Opis fizyczny: Bibliogr. 58 poz., rys., tab.

Twórcy

autor

Haque Adnan Ul

• Business Administration, University of Wales Trinity Saint David, United Kingdom, Faculty of Business and Management, DBA

autor

Oino Isaiah

• Coventry University, United Kingdom, School of Economics, Finance and Accounting

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Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2019).