The impact of the human factor on the functioning of the quality management system in the enterprise

• Autorzy: Sroka Mariusz

Identyfikatory

DOI

10.17402/546

• Języki publikacji: EN

Abstrakty

EN

This article analyzes the expectations of the management board and managerial staff as opposed to the expectations and concerns of regular employees of the company. Communication between the decision-making and executive groups is presented as one of the key elements determining the proper operation of the quality management system in the enterprise. In the practical part, the results of the research covering the management and regular employees were presented and compared. The research is aimed at diagnosing the quality of information flow in the enterprise based on the quality management system in the assessment of both surveyed groups, determining the perception of the importance and scale of participation in the proposed corrective actions among the surveyed groups of respondents, and diagnosing the level of informing rank-and-file employees about the goals and importance of conducting internal and external audits. The research also covered the role of lower-level employees in the effective functioning of the company’s quality management system. An attempt was made to analyze the degree of participation of regular employees in the functioning of the quality management system in the enterprise. The article ends with the conclusions and proposals for future research.

Słowa kluczowe

EN

human factor; communication; quality management system; enterprise; staff; management system; lower-level employees

• Wydawca: Wydawnictwo Naukowe Akademii Morskiej w Szczecinie
• Czasopismo: Zeszyty Naukowe Akademii Morskiej w Szczecinie
• Rocznik: 2022
• Tom: nr 72 (144)
• Strony: 175--182
• Opis fizyczny: Bibliogr. 12 poz., rys., tab.

Twórcy

autor

Sroka Mariusz

• Częstochowa University of Technology 69 J.H. Dąbrowskiego St., 42-201 Częstochowa, Poland

• https://orcid.org/0000-0002-4314-1482

Bibliografia

• 1. Araújo, R., Santos, G., Costa, J. & Sá, J.C. (2019) The quality management system as a driver of organizational culture: An empirical study in the Portuguese textile industry. Quality Innovation Prosperity Journal 23(1), pp. 1–24.
• 2. Barbosa, L., Oliveira, O. & Santos, G. (2018) Proposition for the alignment of the integrated management systems (quality, environmental and safety) with the business strategy. International Journal for Quality Research 12(4), pp. 925–940.
• 3. Boiral, O. (2011) Managing with ISO systems: lessons from practice. Long Range Planning 44(3), pp. 197–220.
• 4. Bravi, L., Murmura F. & Santos, G. (2019) The ISO 9001:2015 quality management system standard: Companies’ drivers, benefits and barriers to its implementation. Quality, Innovation, Prosperity – Technical University of Kosice 23, 2.
• 5. Caridade, R., Pereira, T., Ferreira, L.P. & Silva, F.J.G. (2017) Analyses and optimisation of a logistic warehouse in the automotive industry. Procedia Manufacturing 13, pp. 1096–1103.
• 6. Fonseca, L.M., Domingues, J.P., Machado, P.B. & Calderón, M. (2017) Management system certification benefits: Where do we stand? Journal of Industrial Engineering and Management 10(3), pp. 476–494.
• 7. Marques, C., Lopes, N., Santos, G., Delgado, I. & Delgado, P. (2018) Improving operator evaluation skills for defect classification using training strategy supported by attribute agreement analysis. Measurement 119, pp. 129– 141.
• 8. Micklewright, M. (2010) Lean ISO 9001: Adding Spark to Your ISO 9001 QMS and Sustainability to Your Lean Efforts. Milwaukee, WI: American Society for Quality.
• 9. Nováková, R., Čekanová, K. & Pauliková, A. (2016) Integration management system – new of requirements of ISO 9001:2015 and ISO 14001:2015 standards. Production Engineering Archives 13, 4, pp. 35–40.
• 10. Pacana, A. & Ulewicz, R. (2020) Analysis of causes and effects of implementation of the quality management system compliant with ISO 9001. Polish Journal of Management Studies 21 (1), pp. 283–296.
• 11. Santos, G. & Milán, A.L. (2013) Motivation and benefits of implementation and certification according ISO 9001 – The Portuguese experience. International Journal for Quality Research 7(1), pp. 71–86.
• 12. Zgodavova, K., Hudec, O. & Palfy, P. (2017) Culture of quality: insight into foreign organisations in Slovakia. Total Quality Management & Business Excellence 28 (9–10), pp. 1054–1075.

Uwagi

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu „Społeczna odpowiedzialność nauki” - moduł: Popularyzacja nauki i promocja sportu (2022-2023).