Assessment of Quality Policy in the Social and Cultural Area of Selected Industrial Enterprises

• Autorzy: Molenda Michał

Identyfikatory

DOI

10.2478/mape-2020-0044

• Języki publikacji: EN

Abstrakty

EN

The objective of this article is to present the results of research concerning the assessment of the actually implemented Quality Policy in social and cultural area of selected industrial enterprises. In the first part of the article, the essence of the Quality Policy and its implicational meaning for the functioning of the enterprise in the scope of quality were described. What is more, the study also contains the problems associated with analyzing the quality policy. The main part of the article contains the results of research carried out in the years 2015-2019 among 166 industrial enterprises carrying out their activity in Poland. The objective of the research was the assessment of the actually implemented quality policy in the enterprises. The data was obtained on the basis of survey carried out among representatives of middle management in each enterprise. Statistical analysis of the results allowed to assess the quality policy in groups of enterprises depending on their size, management system and the so-called level of independence in management.

Słowa kluczowe

EN

quality; quality policy; quality management; quality management system; QMS; TQM; quality culture

• Wydawca: STE GROUP ; De Gruyter
• Czasopismo: Multidisciplinary Aspects of Production Engineering
• Rocznik: 2020
• Tom: Vol. 3, Iss. 1
• Strony: 527--536
• Opis fizyczny: Bibliogr. 17 poz., fig.

Twórcy

autor

Molenda Michał

• Silesian University of Technology, Poland

Bibliografia

• 1. Calvo-Mora A., Pico´n A., Ruiz C., Cauzo L. (2014). The relationships between soft-hard TQM factors and key business results. International Journal of Operations & Production Management, vol. 34, no. 1, 2014, pp. 115-143.
• 2. Chen, C.K., Lee, J.D., Dahlgaard, J.J. (2016). A stepwise ISO-based TQM implementation approach using ISO 9001:2015. Management and Production Engineering Review, 4, pp. 65-75.
• 3. Hysa B. (2004). TQM in logistics. Zesz. Nauk. PŚl., Org. Zarz. 2004, z. 20, cz. 2, pp. 39-43.
• 4. Ligarski M. (2020) Study on disruptions in the quality management system in compliance with ISO 9001:2015. Scientific papers of Silesian University of Technology Organization and Management Series no.142, pp.195-204.
• 5. Midor K. (2013). An innovative approach to the evaluation of a quality management system in a production enterprise, Scientific Journals Maritime University of Szczecin, 2013, nr 34, pp. 73-79.
• 6. Miller J., Wroblewski M., Villafuerte J. (2014). Kultura KAIZEN. Budowanie i utrzymywanie kultury ciągłego doskonalenia. MT Biznes sp. z o. o., Warszawa 2014.
• 7. Molenda M. (2009). Rola Polityki Jakości w organizacji; W: Nowoczesność przemysłu i usług. Konkurencja i kooperacja w strategiach zarządzania organizacjami. Praca zbiorowa. Pod red. J. Pyki. Towarzystwo Naukowe Organizacji i Kierownictwa. Oddział w Katowicach. pp. 512-518.
• 8. Molenda M. (2019) Assessment of chosen aspects of Quality Policy in selected industrial enterprises, Scientific papers of Silesian University of Technology Organization and Management Series no.136.
• 9. Molenda M. (2015). Quality policy in the intelligent quality management system. Management Systems in Production Engineering. 2015, R. 5, nr 4, pp. 219-224.
• 10. Mourougan S., Sethuraman K. (2017). Understanding and Implementing Quality Management System. IOSR Journal of Business and Management, Vol. 19, 2017, pp. 41-51.
• 11. Sharma P., Jain N., Pruthi K. (2013). TQM: Implementation, Scope and Myths - A Review. Research Journal of Engineering Sciences, Vol. 2(6), 2013, pp. 40-44.
• 12. Silva G., Gomes P., Lages L., Pereira Z. (2014). The role of TQM in strategic product innovation: an empirical assessment. International Journal of Operations & Production, vol. 34, issue 10, 2014, pp. 1307-1337.
• 13. Skrzypek E. (2013). Podstawowe wymiary efektywności [red:] Skrzypek E., [w:] Dojrzałość jakościowa a wyniki przedsiębiorstw zorientowanych projakościowo. Difin, Warszawa 2013, pp. 64-86.
• 14. Standard ISO 9001:2015. Quality management systems – Requirements.
• 15. Sułkowski M., Wolniak R. (2016). Przegląd stosowanych metod oceny skuteczności i efektywności organizacji zorientowanych na ciągłe doskonalenie. Zeszyty Naukowe Politechniki Śląskiej. Seria Organizacja i Zarządzanie, 67, pp. 63-74.
• 16. Wojtaszak M., and Biały W. (2015). Problem solving techniques as a part of implementation of six sigma methodology in tire production Case study. Management Systems in Production Engineering, 5(3), pp. 133-137.
• 17. Zasadzień M. (2020). Using lean manufacturing tools to improve logistics processes – case study Scientific papers of Silesian University of Technology Organization and Management Series no.142, pp.129-152.