Strategy for the implementation of transport processes toward improving services

• Autorzy: Łukasik Zbigniew , Kuśmińska-Fijałkowska Aldona , Olszańska Sylwia

Identyfikatory

DOI

10.20858/sjsutst.2023.118.12

• Języki publikacji: EN

Abstrakty

EN

The current situation in the commodities market has forced suppliers to change their ways of satisfying customer needs. The supply chain aims to deliver raw materials, semi-finished products and finished products to the right place at the right time, incurring the lowest costs. Therefore, high-quality transport services have become indispensable in competing with other entities, enterprises are guided by the timeliness of deliveries in the Just-in-Time and Door-to-Door systems, and the costs incurred. Hence, to ensure that the pursued actions are implemented effectively, it is imperative to apply a process strategy comprising a characteristic component of the transport process management that would have a significant impact on the improvement of the services provided. In this paper, the authors conducted research on a real object of cargo transport on fixed routes and established a concept of streamlining the transport processes carried out at a company. The improvement concept proposed by the authors permits the minimization of the time of loading operations on routes related to a specific load. The result is a reduced total time of cargo transport, which offers the possibility of taking more orders at the studied company.

Słowa kluczowe

EN

shipping process; service quality; transport order; transport fleet

PL

proces wysyłki; jakość usług; zlecenie transportowe; flota transportowa

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Zeszyty Naukowe. Transport / Politechnika Śląska
• Rocznik: 2023
• Tom: z. 118
• Strony: 173--193
• Opis fizyczny: Bibliogr. 25 poz.

Twórcy

autor

Łukasik Zbigniew

• Kazimierz Pulaski University of Technology and Humanities in Radom, Faculty of Transport, Electrical Engineering and Computer Science, Malczewskiego 29, 26-600 Radom, Poland

• https://orcid.org/0000-0002-7403-8760

autor

Kuśmińska-Fijałkowska Aldona

• Kazimierz Pulaski University of Technology and Humanities in Radom, Faculty of Transport, Electrical Engineering and Computer Science, Malczewskiego 29, 26-600 Radom, Poland

• https://orcid.org/0000-0002-9466-1031

autor

Olszańska Sylwia

• University of Information Technology and Management in Rzeszow, Chair of Logistics and Process Engineering, Sucharskiego 2, 35-225 Rzeszow, Poland

• https://orcid.org/0000-0002-0912-4726

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