Zarządzanie zwrotami (return management) w łańcuchu dostaw

• Autorzy: Jeszka A. M.

Warianty tytułu

EN

Return Management in Supply Chain

• Języki publikacji: PL

Abstrakty

EN

Management of returns (return management) attracts the attention of both theorists and practitioners of management. There are important issues related to the effectiveness of the management process, as well as the reasons for returns, effective return policy implementation and its impact on the profitability of sales, customer service and the relationship between these categories. No one disputes the fact that the return of the goods is not a necessary evil and the problem to be avoided. Efficient management of returned products leads to cost savings, and can be a source of additional revenue. Discussed in this article, there are three issues: the reasons for returns in the supply chain management of returns as a process of formal models of SCM and the possibility of reducing returns.

Słowa kluczowe

PL

zarządzanie zwrotami; łańcuch dostaw; produkt

EN

return management; supply chain; product

• Wydawca: Sieć Badawcza Łukasiewicz - Poznański Instytut Technologiczny
• Czasopismo: Logistyka
• Rocznik: 2013
• Tom: nr 6
• Strony: 12--14
• Opis fizyczny: Bibliogr. 9 poz., rys., tab.

Twórcy

autor

Jeszka A. M.

• Katedra Logistyki i Transportu, Wydział Zarządzania Uniwersytetu Ekonomicznego w Poznaniu

Bibliografia

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• 8. Rogers, D. S. i Tibben-Lembke, R. S. (1998), Going Backword. Reverse Logisitcs Trends and Practices. Reno: Reverse Logistics Executive Council, University of Nevada.
• 9. Sadowski, A. (2010), Ekonomiczne i ekologiczne aspekty stosowania logistyki zwrotnej w obszarze wykorzystania odpadów, Łódź, WydawnictwoUniwersytetu Łódzkiego.