Capability studies as a key driver for product and pro-cess quality assurance in industrialization process

• Autorzy: Dian Milan , Vysloužilová Daniela

Identyfikatory

DOI

10.2478/czoto-2023-0036

• Języki publikacji: EN

Abstrakty

EN

Customer satisfaction has long been an important concern for most organizations aiming to provide and ensure excellent quality products. To offer an appropriate level of quality assurance, it is necessary to have implemented a robust quality assurance system. Nowadays, mere customer satisfaction is not sufficient for organizations to sustain a mutually beneficial relationship. There has arisen a necessary requirement to go beyond customer satisfaction, aiming primarily to achieve a level of so-called cus-tomer delight. To attain sustainable product and process quality assurance and, consequently, customer delight, we must address process capability. This includes gauges, machines, and the overall process and product capability, with a specific emphasis on the design and development process, product reali-zation, and the initial flow. This also includes data gathering from the utilization stage of product opera-tion. This article deals with the capability study during the industrialization process of a new product into serial production, using chosen Key Performance Indicators (KPIs), particularly Capability indices and their sequence, to ensure the appropriate level of quality guarantee and customer delight. The article aims to broaden the existing set of Key Performance Indicators (KPIs) by incorporating crucial metrics from the quality domain, with a particular emphasis on Capability indices.

Słowa kluczowe

EN

quality guarantee; quality; customer satisfaction; customer delight; capability study

PL

gwarancja jakości; jakość; satysfakcja klienta; zadowolenie klienta; badania zdolności

• Wydawca: De Gruyter
• Czasopismo: System Safety : Human - Technical Facility - Environment
• Rocznik: 2023
• Tom: Vol. 5, iss. 1
• Strony: 332--341
• Opis fizyczny: Bibliogr. 12 poz., rys., tab.

Twórcy

autor

Dian Milan

• Jan Evangelista Purkyně University in Ústí nad Labem, Czech Republic

• https://orcid.org/0000-0003-2740-7292

autor

Vysloužilová Daniela

• Jan Evangelista Purkyně University in Ústí nad Labem, Czech Republic

• https://orcid.org/0000-0001-7390-4324

Bibliografia

• 1. APQP, 2008. Advanced Product Quality Planning, CSJ Praha
• 2. Cieśla, J., 2021. The Theory and Practice of Testing the Quality Out-sourcing Services in the Automotive Industry, QPI, 3, 63-76, Poland, DOI: 10.2478/cqpi-2021-0007
• 3. Dian, M., 2018. The Quality as Fundamental Pillar of Sustainable Organization Success, Scholars' Press, Mauritius.
• 4. Dian, M., 2017. Process Capability Study in Serial Production of Au-tomotive parts, Zeszyty Naukowe , 1(6), Quality, Production, Improvements, Poland.
• 5. Fabian, F., Horalek, V., Krepela, J., Michalek, J., Chmelik, V., Chodunsky, J., Kral, J., 2007. Statisticke metody rizeni jakosti, CSJ, Praha, Czech Republic.
• 6. Group PSA, 2021. Customer Specific Requirements for use with IATF 16949, Supplier Quality Management Principles, France.
• 7. Chaloupka, J. 2008. Jednoduse kvalita, RedCat, Praha, Czech Republic.
• 8. Simion, C., 2017. Capability studies, helpful tools in process quality improvement, MATEC Web of Conferences, MSE, DOI: 10.1051/matecconf/201712105008.
• 9. Mazur, M., 2019. Quality Assurance Processes in Series Production of Car Elements, QPI, 1(1), 610-617, Poland, DOI: 10.2478/cqpi-2019-0082.
• 10. Mitra, A., 2016. Fundamentals of Quality Control and Improvement, Willey, 2016, NJ, USA.
• 11. Kano, N., 2019. A Total Quality Management (TQM) and Kano Model Focused on Customer Delight Beyond Customer Satisfaction, Bureau Veritas, Ljublana, Slovenia.
• 12. Kozeń, E., 2019. Quality Improvement in Production Process, QPI, 1(1), 596-601, Poland, DOI: 10.2478/cqpi-2019-0080.

Uwagi

Opracowanie rekordu ze środków MNiSW, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2024).