Investigating knowledge transfer mechanism in five star hotels

• Autorzy: Arsawan I. W. E. , Rajiani I. , Suryantini S. N P.

Identyfikatory

DOI

10.17512/pjms.2018.18.2.02

Warianty tytułu

PL

Badanie mechanizmu transferu wiedzy w pięciogwiazdkowych hotelach

• Języki publikacji: EN

Abstrakty

EN

Current theorization cannot conclusively explain how knowledge is used to improve performance and organizational competitiveness. The study aimed to examine the relationship among trust, knowledge transfer, and performance, and to explain the mechanism underlying such association. The study adopted a quantitative design with a population comprised 63 five-star hotels in Bali Province, Indonesia. The sampling technique employed was proportional random sampling resulting in 54-unit, and the number of respondents was 216 employees. The data were analyzed with smart pls 3.0 software. The results revealed that trust had a significant effect on knowledge transfer and performance. It was also found that knowledge transfer played an essential role as a mediating variable. Theoretical implications pertain to the position of knowledge transfer as a mediating path of trust role to improve job performance, while the practical implications concern the importance of building trust, knowledge transfer mechanism, and the impact on performance. Research limitations are discussed in the paper.

PL

Aktualna teoria nie może jednoznacznie wyjaśnić, w jaki sposób wykorzystuje się wiedzę do poprawy wydajności i konkurencyjności organizacyjnej. Badanie miało na celu zbadanie związku między zaufaniem, transferem wiedzy i wynikami oraz wyjaśnienie mechanizmu leżącego u podstaw takiego powiązania. W badaniu przyjęto projekt ilościowy obejmujący 63 pięciogwiazdkowe hotele w prowincji Bali w Indonezji. Zastosowana technika próbkowania polegała na proporcjonalnym losowym pobraniu próbek, w wyniku czego otrzymano 54 jednostki, a liczba respondentów wynosiła 216 pracowników. Dane analizowano za pomocą oprogramowania smart pls 3.0. Wyniki wykazały, że zaufanie miało znaczący wpływ na transfer wiedzy i wydajność. Stwierdzono również, że transfer wiedzy odegrał istotną rolę jako zmienna pośrednicząca. Teoretyczne implikacje dotyczą pozycji transferu wiedzy, jako pośredniczącej ścieżki zaufania w celu poprawy wydajności pracy, a praktyczne implikacje dotyczą znaczenia budowania zaufania, mechanizmu transferu wiedzy i wpływu na wydajność. Ograniczenia badawcze zostały omówione w artykule.

Słowa kluczowe

EN

trust; knowledge transfer; performance; mediation

PL

zaufanie; transfer wiedzy; wyniki; mediacja

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2018
• Tom: Vol. 18, No. 2
• Strony: 22--32
• Opis fizyczny: Bibliogr. 48 poz., rys., tab.

Twórcy

autor

Arsawan I. W. E.

• Department of Business Administration, Bali State Polytechnic, Indonesia

autor

Rajiani I.

• College of Business Administration and Port Management Barunawati Surabaya

autor

Suryantini S. N P.

• Faculty of Economic and Business, Udayana University, Indonesia

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Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2018).