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Badanie mechanizmu transferu wiedzy w pięciogwiazdkowych hotelach
Języki publikacji
Abstrakty
Current theorization cannot conclusively explain how knowledge is used to improve performance and organizational competitiveness. The study aimed to examine the relationship among trust, knowledge transfer, and performance, and to explain the mechanism underlying such association. The study adopted a quantitative design with a population comprised 63 five-star hotels in Bali Province, Indonesia. The sampling technique employed was proportional random sampling resulting in 54-unit, and the number of respondents was 216 employees. The data were analyzed with smart pls 3.0 software. The results revealed that trust had a significant effect on knowledge transfer and performance. It was also found that knowledge transfer played an essential role as a mediating variable. Theoretical implications pertain to the position of knowledge transfer as a mediating path of trust role to improve job performance, while the practical implications concern the importance of building trust, knowledge transfer mechanism, and the impact on performance. Research limitations are discussed in the paper.
Aktualna teoria nie może jednoznacznie wyjaśnić, w jaki sposób wykorzystuje się wiedzę do poprawy wydajności i konkurencyjności organizacyjnej. Badanie miało na celu zbadanie związku między zaufaniem, transferem wiedzy i wynikami oraz wyjaśnienie mechanizmu leżącego u podstaw takiego powiązania. W badaniu przyjęto projekt ilościowy obejmujący 63 pięciogwiazdkowe hotele w prowincji Bali w Indonezji. Zastosowana technika próbkowania polegała na proporcjonalnym losowym pobraniu próbek, w wyniku czego otrzymano 54 jednostki, a liczba respondentów wynosiła 216 pracowników. Dane analizowano za pomocą oprogramowania smart pls 3.0. Wyniki wykazały, że zaufanie miało znaczący wpływ na transfer wiedzy i wydajność. Stwierdzono również, że transfer wiedzy odegrał istotną rolę jako zmienna pośrednicząca. Teoretyczne implikacje dotyczą pozycji transferu wiedzy, jako pośredniczącej ścieżki zaufania w celu poprawy wydajności pracy, a praktyczne implikacje dotyczą znaczenia budowania zaufania, mechanizmu transferu wiedzy i wpływu na wydajność. Ograniczenia badawcze zostały omówione w artykule.
Słowa kluczowe
Czasopismo
Rocznik
Tom
Strony
22--32
Opis fizyczny
Bibliogr. 48 poz., rys., tab.
Twórcy
autor
- Department of Business Administration, Bali State Polytechnic, Indonesia
autor
- College of Business Administration and Port Management Barunawati Surabaya
autor
- Faculty of Economic and Business, Udayana University, Indonesia
Bibliografia
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- 5. Akram T., Lei S., Haider M.J., Hussain S.T., 2018, Exploring the Impact of Knowledge Sharing on the Innovative Work Behavior of Employees: A Study in China, “International Business Research”, 11(3).
- 6. Anttila J., Jussila K., 2018, Organizational Learning in Developing the Integrated Quality Management, “Production Engineering Archives”, 18
- 7. Arsawan I.W.E., Sanjaya I.B., Putra I.K.M., Sukarta I.W., 2017, The effect of expatriate knowledge transfer on subsidiaries’ performance: a moderating role of absorptive capacity, IOP Conf. Series: “Journal of Physics”: Conference Series 953 (012082).
- 8. Chen I.Y.L., Chen N.S., Kinshuk, 2009, Examining the factors influencing participants knowledge sharing behavior in virtual learning communities, “Educational Technology & Society”, 12(1).
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- 10. Chuang M.Y., Chen C.J., Lin M.J.J, 2016, The Impact of Social Capital on Competitive Advantage: The Mediating Effect of Collective Learning and Absorptive Capacity, “Management Decision”, 54(6).
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- 12. Cuevas-Rodríguez G., Cabello-Medina C., Carmona-Lavado A., 2014, Internal and external social capital for radical product innovation: do they always work well together? “British Journal of Management”, 25(2).
- 13. Gaur A.S., Ajai S. Gaur, Mukherjee D., Gaur S.S., Schmid F., 2011, Environmental and firm level influences on inter-organizational trust and SME performance, “Journal Management Studies”, 48(8).
- 14. Geisser S., 1971, The Inferential Use of Predictive Distributions. In Foundations of Statistical Inference, Toronto, Montreal: Holt, Rinehart & Winston.
- 15. Geneste L.A, Galvin P., 2013, Trust and knowledge acquisition by small and medium-sized firms in weak client-firm exchange relationships, “International Small Business Journal”, 33.
- 16. Hair J.F., Black W.C., Babin B.J., Aderson R.E., 2010, Multivariate Data Analysis, Seventh, Prentice Hall, Englewoods Cliffs.
- 17. Hajidimitriou Y.A., Sklavounos N.S., 2006, The Importance of Trust for the Success of International Strategic Alliances, Proceedings of Management of International Business and Economics Systems Conference (MIBES) 2006, Larissa, Greece.
- 18. Hamdoun M., Jabbour C.J.C., Othman H.B., 2018, Knowledge transfer and organizational innovation: Impacts of quality and environmental management, “Journal of Cleaner Production”, 193.
- 19. Hsu C., Sabherwal R., 2012, The relationship between Intellectual Capital and Knowledge Management: An Empirical Investigation, “Decision Sciences”, 43(3).
- 20. Hughes M., Rigtering J.C., Covin J.G., Bouncken R.B., Kraus S., 2018, Innovative Behaviour, Trust and Perceived Workplace Performance, “British Journal of Management in press”, 4.
- 21. Johnson G., Scholes K., Whittington R., 2008, Exploring Corporate Strategy: Text & Cases, 8th edition, Prentice Hall.
- 22. Kasasbeh W., 2015, The Impact of Knowledge Management in the Development of a Culture of Excellence: An Empirical Study of the Commercial Banks Operating in the City of Tabuk, “Dirasat: Administrative Sciences”, 42(2).
- 23. Keh H.T., Nguyen T.T.M., Ng H.P., 2007, The effect of entrepreneurial orientation and marketing information on the Performance of SMEs, “Journal of Business Venturing”, 22(4).
- 24. Kianto A., Vanhala M., Heilmann P., 2016, The impact of knowledge management on job satisfaction, “Journal of Knowledge Management”, 20(4).
- 25. Korsgaard M.A., Brower H.H., Lester S.W., 2014, It isn’t always mutual: a critical review of dyadic trust, “Journal of Management”, 41(1).
- 26. Krylova K.O., Vera D., Crossan M., 2016, Knowledge transfer in knowledge-intensive organizations: the crucial role of improvisation in transferring and protecting knowledge, “Journal of Knowledge Management”, 20(5).
- 27. Lakner Z., Kiss A., Merlet I., Oláh J., Máté D., Grabara J., Popp J., 2018, Building coalitions for a diversified and sustainable tourism: Two case studies from Hungary, “Sustainability”, 10(4), art. no. 1090.
- 28. Lewicki R.J., Wiethoff C., 2000, Trust, Trust Development, and Trust Repair, [In:] Deutsch M., Coleman P.T. (Eds.), The handbook of conflict resolution: Theory and practice, San Francisco, CA: Jossey-Bass.
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- 33. Nonaka I., Takeuchi H., 1995, The Knowledge-Creating Company: How Japanese Companies Create the Dynamic of Innovation, New York: Oxford University Press.
- 34. Ofobruku S.A., Yusuf B.M., 2016, Effect Of Knowledge Transfer On Employees’ Performance In Selected Small Business In Asaba, Nigeria, “Arabian Journal Of Business And Management Review” (Oman Chapter), 6, 2.
- 35. Papa A., Dezi L., Gregori G.L., Mueller J., Miglietta N., 2018, Improving innovation performance through knowledge acquisition: the moderating role of employee retention and human resource management practices, “Journal of Knowledge Management”.
- 36. Park B.I., Giroud A., Mirza H., Whitelock J., 2008, Knowledge Acquisition and Performance: The Role of Foreign Parents in Korean IJVs, “Asian Business & Management”, 7(1).
- 37. Park J., Im K.S., Kim J.S., 2011, The role of IT human capability in the knowledge transfer process in IT outsourcing context, “Information & Management”, 48(1).
- 38. Parkhe A., 1998, Building Trust in International Alliances, “Journal of World Business”, 33(4).
- 39. Ren H., Gray B., Kim K., 2009, Performance of International Joint Ventures: What Factors Really Make a Difference and How?, “Journal of Management”, 35(3).
- 40. Sankowska A., 2016, Trust, knowledge creation and mediating effects of knowledge transfer processes, “Journal of Economics & Management”, 23.
- 41. Siljanen M., 2010, An Employee Perspective to Performance Measurement and Management: A Public Sector Case Study, Lappeenranta University of Technology, Russia.
- 42. Sklavounos N.S., Hajidimitriou Y.A., 2011, The Contextual Factors that Affect the Development of Trust at the Initial Stages of International Joint Ventures, “Management of International Business and Economics Systems (MIBES) Transactions”, 5(2).
- 43. Squire B, Cousins P.D., Brown S., 2009, Cooperation and knowledge transfer within buyer-supplier relationships: the moderating properties of trust, relationship duration, and supplier performance, “British Journal of Management”, 20(4).
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- 45. Taylor M.E., Stone P., Liu Y., 2005, Value functions for RL-based behavior transfer: A comparative study, “American Association for Artificial Intelligence”, Conference on Artificial Intelligence, 05.
- 46. Tho N.D., 2017, Knowledge transfer from business schools to business organizations: the roles absorptive capacity, learning motivation, acquired knowledge and job autonomy, “Journal of Knowledge Management”, 21(5).
- 47. Ulewicz R., 2018, Outsorcing quality control in the automotive industry, R. Ulewicz and B. Hadzima, eds. MATEC Web of Conferences, 183.
- 48. Yu M.C., Mai Q., Tsai S.B., Dai Y., 2018, An Empirical Study on the Organizational Trust, Employee-Organization Relationship and Innovative Behavior from the Integrated Perspective of Social Exchange and Organizational Sustainability, “Sustainability”, 10(3).
Uwagi
Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2018).
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-b3820679-abd3-45f4-9608-d4a1d2ec3d40