Symptoms and Clinical Findings From the Musculoskeletal System Among Operators at a Call Centre in Sweden-A 10-Month Follow-Up Study

• Autorzy: Toomingas A. , Nilsson T. , Hagberg M. , Hagman M. , Tornqvist E. W.
• Języki publikacji: EN

Abstrakty

EN

The musculoskeletal health among 57 operators at 1 call centre in Sweden was studied with 10 monthly follow-ups, parallel to a reference group of 1,226 professional computer users in other occupations. Operators at this call centre were more symptom-loaded than the other professional computer users in spite of their younger age and shorter exposure to computer work. Symptoms were long-lasting or recurrent. Muscle tenderness and nerve affections in the neck-shoulder region were the most common specific findings and diagnoses at medical examination of incident symptom cases. More extensive studies should be done on the working conditions and health status among call centre workers.

Słowa kluczowe

EN

symptoms; clinical findings; musculoskeletal; call centre; follow-up study

PL

choroby narządów ruchu; układ kostny; ból mięśniowy; komputer; fizjologia pracy; uraz kręgosłupa; pozycja przy pracy; zagrożenia zdrowia; praca przy komputerze

• Wydawca: Taylor & Francis
• Czasopismo: International Journal of Occupational Safety and Ergonomics
• Rocznik: 2003
• Tom: Vol. 9, No. 4
• Strony: 405--418
• Opis fizyczny: Bibliogr. 22 poz., tab., wykr.

Twórcy

autor

Toomingas A.

• Department for Work and Health, National Institute for Working Life, Stockholm, Sweden

autor

Nilsson T.

• Section for Occupational Medicine, Department of Public Health and Clinical Medicine, Umea Univeristy, Umea, Sweden

autor

Hagberg M.

• Occupational and Environmental Medicine, Sahlgrenska University Hospital, Gothenburg, Sweden

autor

Hagman M.

• Department for Work and Health, National Institute for Working Life, Stockholm, Sweden

autor

Tornqvist E. W.

• Department for Work and Health, National Institute for Working Life, Stockholm, Sweden

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