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Outsourcing within airport services

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Języki publikacji
EN
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EN
This article highlights the key issues of outsourcing in the field of airport ground services. Both airlines and airports have gradually started to outsource these services, following governmental decisions in several countries regarding the commercialization and privatization of airports. Our research was based on data available from different airports showing a general trend in service outsourcing. There are particular situations in which both the airports and airlines take measures for insourcing services, mainly those related to passengers’ security in today’s global security conditions with threats of potential terrorist attacks – even when this is known to be a more expensive method of doing business. Modern technology provides conditions in which it is possible to reduce the number of operators, controllers and other staff, which gives the same chance for insourcing and outsourcing. Our contribution provides a general idea of outsourcing applied to the air business. The company cannot do everything – specialisation and differentiation means that an enterprise may carry out its business better and cheaper and can thus offer this service to other enterprises.
Słowa kluczowe
Rocznik
Strony
162--169
Opis fizyczny
Bibliogr. 18 poz., rys., tab.
Twórcy
  • University of Economics in Bratislava, Faculty of Business Economics in Košice 13 Tajovského, 041 30 Košice, Slovakia
  • University of Economics in Bratislava, Faculty of Business Economics in Košice 13 Tajovského, 041 30 Košice, Slovakia
Bibliografia
  • 1. CAA (2000) Civil Aviation Authority. The Use of Benchmarking in Airport. Reviews, Consultation Paper, London: Civil Aviation Authority.
  • 2. CHUNG, T., AHN, W., JEON, S. & THAI, V.V. (2015) A Benchmarking of Operational Efficiency in Asia Pacific International Cargo Airports. The Asian Journal of Shipping and Logistics. 31. 1. pp. 85–108.
  • 3. DOGANIS, R. & GRAHAM, A. (1987) Airport management: the role of performance indicators. Transport Studies Group Research Report 13. London: Polytechnic of Central London.
  • 4. DOGANIS, R. (1978) Airport Economics in the Seventies. Transport Studies Group Research Report 5. London: Polytechnic of Central London.
  • 5. DOGANIS, R. (1983) Economics of European Airports. Transport Studies Group Research Report 9. London: Polytechnic of Central London.
  • 6. DOGANIS, R. (1992) The Airport Business. London: Routledge.
  • 7. DUDUC, V. (2006) Letiskám prichádzajú na pomoc moderné technológie. In VISIONS ľudia, technológie inovácie. Magazín spoločnosti Siemens s. r. o. Bratislava: Vydáva: Siemens s. r.o. Ročník 1/číslo 4. Pre Siemens, s. r.o., pripravuje Samuel Consulting Group, s. r.o. Bratislava: Mediage pre Siemens. p. 20–28. Available from: https:// www.cee.siemens.com/web/sk/sk/siemens_slovensko/Docu ments/visions_04_2006.pdf [Accessed: 30th November 2015]
  • 8. Düsseldorf Airport GmbH (2015) Security services. [Online]. Available from: http://www.dus.com/en/businesspartner/business-place/security-dienstleistungen. [Accessed: 25th November 2015]
  • 9. DZUROVÁ, M. (2007) Úroveň a trendy logistických služieb na Slovensku. Doprava a logistika – odborný mesačník vydavateľstva Ecopress. 1. pp. 14–16.
  • 10. Flughafen Düsseldorf (2015) Flughafen Düsseldorf GmbH & subsidiaries. [Online] Available from: https://www.dus. com/en/corporation/company/subsidiaries. [Accessed: 30 August 2015]
  • 11. KOLESÁR, J. & PETRUF, M. (2011) Logisticko-obslužné procesy v leteckej doprave. Košice: Elfa s.r.o., Technická univerzita v Košiciach.
  • 12. KOZEL, R. et al. (2006) Moderní marketingový výzkum: nové trendy, kvantitativní a kvalitativní metody a techniky, průběh a organizace, aplikace v praxi, přínosy a možnosti, Praha: Grada Publishing.
  • 13. PRŮŠA, J. et. al. 2008. Svět letecké dopravy. Praha: Galileo CEE.
  • 14. SLEVIN, J. (2011) New trend in airport security technology. [Online] February 2011. Available from: http://www. airport-technology.com/features/feature109762. [Accessed: 10th November 2015]
  • 15. T-systems (2015) Service management for Fraport, at Frankfurt Airport: Outsourcing of operational responsibility for IT systems enhances service quality. [Online]. Available from: https://www.t-systems.com/umn/frankfurtairport-hands-over-it-service-management-to-t-systems- /1011036_1/blobBinary/Fraport-Service-Managementps.pdf?ts_layoutId=1010738. [Accessed: 25th November 2015]
  • 16. WILD, J. (2014) Airlines turn to outsourcing to keep lid on costs. [Online] April 2014. Available from: http://www.ft. com/cms/s/0/4a6ead0e-c54f-11e3-89a9-00144feabdc0.html #axzz3saBMusdl. [Accessed: 25th November 2015]
  • 17. YOSHIDA, Y. & FUJIMOTO, H. (2004) Japanese-airport benchmarking with the DEA and endogenous-weight TFP methods: testing the criticism of overinvestment in Japanese regional airports. Transportation Research Part E: Logistics and Transportation Review. 40. 6. pp. 533–546.
  • 18. ŽIHLA, Z. et al. (2010) Provozování podniků letecké dopravy a letišť. Brno: Akademické nakladatelství CERM.
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-b001d9ba-5d4a-42e6-ab79-782546c5a8d8
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