Using the EFQM excellence model to the process assessment

• Autorzy: Michalska J.
• Języki publikacji: EN

Abstrakty

EN

Purpose: The aim of this paper is showing the EFQM Excellence Model approach. In this paper it was introduced the usage of the EFQM Excellence Model not only in the whole organization but also in the selected processes in the company. Design/methodology/approach: In the frames of own research it has been assessed the selected production process according to the criteria of the EFQM Excellence Model. Findings: The investigated company used the EFQM Excellence Model as a diagnostic tool for assessing the selected process. The best result was obtained in the criteria: Customer Results and the worst in: Society Results. Through this approach the organisation is better able to balance its priorities, allocate resources and generate realistic business plans. Research limitations/implications: The EFQM Excellence Model is a practical tool that can be used in a number of different ways, also as a tool for the process assessment. Practical implications: Own research clearly showed, how to conduct self-assessment in the selected process. Originality/value: The paper provides steps in self-assessment methodology for all who wish to measure achievements and strengths and also identify improvement opportunities in the process.

Słowa kluczowe

EN

quality management; quality improvement; EFQM excellence model

PL

system zarządzania jakością; doskonalenie jakości; model doskonałości EFQM

• Wydawca: International OCSCO World Press
• Czasopismo: Journal of Achievements in Materials and Manufacturing Engineering
• Rocznik: 2008
• Tom: Vol. 27, nr 2
• Strony: 203--206
• Opis fizyczny: Bibliogr. 15 poz., wykr.

Twórcy

autor

Michalska J.

• Division of Materials Processing Technology, Management and Computer Techniques in Materials Science,Institute of Engineering Materials and Biomaterials, Silesian University of Technology, ul. Konarskiego 18a, 44-100 Gliwice, Poland,

Bibliografia

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