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Noise at Workplaces in the Call Center

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Treść / Zawartość
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Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
In the last years the number of new forms of workplaces, such as call centers, increases. It is defined as a workstation where the basic tasks of a worker are carried out with the use of a phone and a computer. According to statistics, about 1.3–4% of workers are employed in call centers in the European countries. The noise is one of the harmful and annoying hazards of call center workstations. The paper presents the noise sources in call center rooms, assessment criteria of noise and results of noise measurements in call center workstations. The results of measurements show that the noise at call center workstations (during the use of handset receiver phone by operators) can be harmful (causing the risk of hearing loss) and annoying, as it makes it difficult to carry out the basic work activities and causes additionally auditory disadvantageous changes in health.
Słowa kluczowe
EN
Rocznik
Strony
253--264
Opis fizyczny
Bibliogr. 17 poz., fot., tab., wykr.
Twórcy
autor
  • Central Institute for Labour Protection –National Research Institute Departament of Vibroacoustic Hazards Czerniakowska 16, 00-701 Warszawa, Poland, bosma@ciop.pl
Bibliografia
  • 1. Chiusano S.V., Lees P.S.J., Breysse P.N. (1995), An occupational noise exposure assessment for headset-wearing communications workers, Appl. Occup. Environ. Hyg., 10, 476-481.
  • 2. Dajani H., Kunov H. (1996), Real-time method for the measurement of noise exposure from communication headsets. Applied Acoustics, 49, 3, 209-224.
  • 3. Gavhed D., Toomingas A. (2007), Observed physical working conditions in a sample of call centers in Sweden and their relations to directives, recommendations and operators' comfort and symptoms, Int. J. Ind. Erg., 37, 790-800.
  • 4. EN-ISO 9612:2004 Acoustics - Guidelines for the measurement and assessment of exposure to noise in a working environment.
  • 5. EN ISO 11904-2:2005 Acoustics - Determination of sound immission from sound sources placed close to the ear - Part 2: Technique using a manikin.
  • 6. EN ISO 11904-1:2008 Acoustics - Determination of sound immission from sound sources placed close to the ear - Part 1: Technique using a microphone in a real ear (MIRE technique).
  • 7. Jankowska E., Smagowska B. et al. (2004), Indoor environmental quality in office buildings, Ergonomia IJE&HF, 26, 4, 305-319.
  • 8. Jankowska E., Posniak M. et al. (2007), Sick building syndrome. Assessment of work environmental parameters, [in Polish: Zespół chorego budynku. Ocena parametrów środowiska pracy], CIOP-PIB, Warszawa.
  • 9. Kaczmarska A., Mikulski W., Smagowska B. (2004), Noise in office rooms, ICSV11, Petersburg 2004, paper ID: 689.
  • 10. Lawton B.W. (2003), Audiometric findings in call centre workers exposed to acoustic shock, Proceedings of the Institute of Acoustics, 25, 249-258.
  • 11. Ordinance of the Minister of Environment dated 14 June 2007, concerning admissible values of sound pressure levels in the work environment (Journal of Laws No. 120, item 826) [in Polish].
  • 12. Ordinance of the Minister of Labour and Social Policy dated 29 November 2002, concerning maximum admissible concentrations and intensities of hazardous factors in the work environment (Journal of Laws No. 217, item 1833), as amended: Journal of Laws No. 212 item 1769 as of 28 October 2005) [in Polish].
  • 13. Patel J.A, Broughton (2002), Assessment of the noise exposure of call centre operators, Am. Occup. Hyg., 46, 653-661.
  • 14. Planueu V. (2005), Noise hazards associated with the call centre industry, INRS, 12/12/2005.
  • 15. Peretti A, Pedrielli F., Baiamonte M., Mauli F., Farina A. (2003), Headphone noise: occupational noise exposure assessment for communication personnel, Euronoise, Naples 2003, paper ID: 365-IP/p.1.
  • 16. PN-N-87/B-02151/02, Building acoustics. Protection from noise of rooms in the building. Maximum admissible intensities values of sound pressure level in the room, [in Polish: Akustyka budowlana. Ochrona przed hałasem pomieszczeń w budynkach. Dopuszczalne wartości poziomu dźwięku w pomieszczeniach].
  • 17. PN-N 01307:1994, Noise. Maximum admissible intensities values of noise in a working environment. Guidelines for the measurement, [in Polish: Hałas. Dopuszczalne wartości hałasu w środowisku pracy. Wymagania dotyczące wykonywania pomiarów
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-article-BUS8-0019-0060
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