An integrated system of conscious enterprise resource management

• Autorzy: Tekielak M. , Szpytko J.
• Języki publikacji: EN

Abstrakty

EN

Technical support and management over sales process in enterprise oriented on customer particular technical demands, require new approach in current economic environment. In the face of strong competition and tendency for costs reductions of offered technical solutions, especially with low materials value - the key task is reducing cost of technical support and sales service. It is possible by reduction of time spent by specialist working out typical, simple but time consuming the most popular queries from the customers. To this end, in existing enterprise proper project was undertaken aimed at developing a computer system integrating modules of technical knowledge data base of offered solutions as well sales and customer relationship management. The subject of the paper is the company information structure-oriented integrated system of conscious resource management. Prototype version of system was developed and is running, up to full operational stage of the system, information about exact worked solution are prohibited for publishing. Worked solution is unique on the market in the range of fixing systems what a reason to limit outgoing detailed information is. Achieved prototypes generates impressive output, with reduction of 70 [%] of time necessary to designs the same solutions with traditional tools. Quantity of mistakes on product list is almost gone, and quality of designed solutions also is significantly improved with very precise and detailed drawings. Initial results allow confirming that commence of this project it was right decision.

Słowa kluczowe

EN

management; cost reduction; technical support; technical documentation; ERP; CRM; CAD

• Wydawca: Łukasiewicz Research Network - Institute of Aviation ; European Science Society of Powertrain and Transport KONES Poland ; Wydawnictwo Instytutu Technicznego Wojsk Lotniczych
• Czasopismo: Journal of KONES
• Rocznik: 2011
• Tom: Vol. 18, No. 4
• Strony: 519--525
• Opis fizyczny: Bibliogr. 7 poz., rys.

Twórcy

autor

Tekielak M.

autor

Szpytko J.

• AGH University of Science and Technology, 30 Mickiewicza Av., PL 30-059 Krakow, Poland tel.:[phone], fax: [phone],

Bibliografia

• [1] Booch, G., Rumbaugh, Jacobson, I., UML. Przewodnik użytkownika. WNT, Warszawa 2001.
• [2] Coad, P., Yourdon, E., Analiza obiektowa, Oficyna wydawnicza Read Me, Warszawa 1994.
• [3] Ladeby, K., R., Applying Product Configuration Systems in Engineering Companies – Motivations and Barriers for Configuration Projects, Doctor thesis, Department of Management Engineering, Technical University of Denmark, 2010.
• [4] Schwaber, K., Sutherland, J., The Scrum Guide, Scrum.org, 2010.
• [5] Sutherland, J., Altman, I., Organizational Transformation with Scrum: How a Venture Capital Group Gets Twice as Much Done with Half the Work, 43rd Hawaii International Conference on Software Systems, Kauai, Hawaii 2010.
• [6] Szpytko, J. (red.), Business process re-engineering in global market, Wyd. Oficyna Cracovia, Krakow 2000.
• [7] Takeuchi, H., Nonaka, I., The New New Product Development Game, Harvard Business Review, 1986.