Concept of the dealer-service network management on the system approach basis

• Autorzy: Makarova I. , Khabibullin R. , Buyvol P. , Belyaev E
• Języki publikacji: EN

Abstrakty

EN

In article the method of improvement of automobile service quality within the limits of a dealer-service network limits, by building of information-logistical system and feedback mechanism adjustment is considered. As operating influence application of the discounts` system calculated on the basis of forward orderings on spare parts arriving from the service centers is offered.

Słowa kluczowe

EN

automobile service; logistics information system; service network

PL

serwis samochodowy; informacyjny system logistyczny; obsługa sieci

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Transport Problems
• Rocznik: 2011
• Tom: T. 6, z. 4
• Strony: 135--140
• Opis fizyczny: Bibliogr. 4 poz.

Twórcy

autor

Makarova I.

autor

Khabibullin R.

autor

Buyvol P.

autor

Belyaev E

• Kama State Academy of Engineering and Economic Mira prosp., 68/19, 423810, Naberezhnye Chelny, Russian Federation,

Bibliografia

• 1. Substantive provisions of the Russian Federation motor industry development strategy to 2020. The Ministry of the Industry and Trade of the Russian Federation. ?: 2010, p. 76, http://www.minprom.gov.ru/press/release/showNewsIssue?url=activity/auto/news/189. Reference date – 11.03.2010.
• 2. Mirotin L.B., Tashbaev Y.E.: Logistics: customer service. M: INFRA-M, 2002, p. 190.
• 3. Mirotin L.B.: Management of automobile service. Publishing house "Examination", 2004, p. 320.
• 4. Enterprise standard of OJSC "KAMAZ" 37.104.43.05-2010 «Procedure of the order reception and industrial planning», 2010, p. 71.