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Purpose: A new approach for organization connected with system approach, process approach, quality improvement has been presented. Design/methodology/approach: The possibility of estimation of organization quality is connected with system approach and improvement in organization. Interdependence of quality rules and quality methods in management processes has been taken into account. Findings: At the present time the enterprises should manage and control all its activities in systematic way. Such kind of strategy will enable to achieve success for these companies. Research limitations/implications: Described system approach, quality management principles can be employed in company. The possibility of improvement of organization with certificated Quality Management System has been presented. Practical implications: Analytical Model of the Quality Evaluation of the Business Administration can be used in company for evaluation of the quality indicator of organization directed to the quality. Originality/value: Describing and estimating the level of organization quality with usage of Analytical Model of the Quality Evaluation of the Business Administration has been presented. This method is a propose of new strategy of efficiency and efficiencies activities of all organization.
Słowa kluczowe
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Tom
Strony
101--108
Opis fizyczny
Bibliogr. 23 poz.
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autor
- Division of Materials Processing Technology, Management and Computer Techniques in Materials Science, Institute of Engineering Materials and Biomaterials, Silesian University of Technology, ul. Konarskiego 18a, 44-100 Gliwice, Poland, marta.dudek-burlikowska@polsl.pl
Bibliografia
- [1] H. Bieniok, Basic rule of company management, AE, Katowice, 2003 (in Polish).
- [2] A. Koźmiński, Management. Theory and practice, PWN, Warsaw, 2000 (in Polish).
- [3] T. Karkoszka, D. Szewieczek, Risk of the processes in the aspect of quality, natural environment and occupational safety, Journal of Achievements in Materials and Manufacturing Engineering 20 (2007) 539-542.
- [4] M. Dudek-Burlikowska, D. Szewieczek, Customer's satisfaction the element of proquality strategies of organization, Journal of Achievements in Materials and Manufacturing Engineering 28/1 (2008) 91-94.
- [5] Standard EN ISO 9000:2005, Quality management system - Fundamentals and vocabulary, ISO 2005.
- [6] J. Ketola, K. Roberts, Demystifing ISO 9001:2000 - part 1, "Quality Progress", 34/9 (2001).
- [7] J. Ketola, K. Roberts, Demystifing ISO 9001:2000 - part 2, "Quality Progress", 34/10 (2001).
- [8] M. Dudek, Quality methods as a factor of functionality and improvement preporoduction of organization sphere” Materials of Nationwide Scientific Conference.: „Management of organization of project oriented” UMCS, Lublin, 2004, 89-93 (in Polish).
- [9] M. Dudek-Burlikowska, D. Szewieczek, The of quality modernisms control of preproduction sphere in and company, Journal of Achievements in Materials and Manufacturing Engineering 30/1 (2008) 79-86.
- [10] E. Skrzypek, Quality and efficiency, UMCS, Lublin, 2000. (in Polish).
- [11] A. Hamrol, „Quality management. Science and practice”, PWN, Warsaw -Poznan, 1998 (in Polish).
- [12] A. V. Feigenbaum, Total Quality Control: Engineering and Management, New York: McGraw Hill, 1983.
- [13] M. Dudek-Burlikowska, Quality estimation of sale process with usage of quality methods in chosen company, Journal of Achievements in Materials and Manufacturing Engineering 20 (2007) 531-534.
- [14] I.J. Chen, R.L. Coccari, K.A. Paetsch, A. Paul, Quality managers and the successful management of quality: an insight, Quality Management Journal 7/2 (2000) 46-52.
- [15] S. Tkaczyk, M. Dudek, Methodology research of quality in industry, Proceedings of the 7th International Conference, “Committee of Material Science” PAN, Gliwice - Zakopane, 1998, 513-516 (in Polish)
- [16] E.W. Deming, Quality, Productivity and Competitive Position, University of Cambridge, 1982.
- [17] M. Dudek-Burlikowska, Quality research methods as a factor of improvement of preproduction sphere , Journal of Achievements in Materials and Manufacturing Engineering 18/1-2 (2006) 435-438.
- [18] J. Michalska, D. Szewieczek, The improvement of the quality management by the activity-based costing, Journal of Achievements in Materials and Manufacturing Engineering 21/1 (2007) 91-94.
- [19] K. Ishikawa, Guide to Quality Control, White Plains, NY: Quality Resources, 1982.
- [20] A. Tabor, A. Zając, M. Rączka, Quality Management, Cracow, 2000 (in Polish).
- [21] P. Grudowski, Implementation, monitoring and improvement of processes, Quality problems 5 (2004) (in Polish).
- [22] E. Krzemień, Integrated management, WN, Katowice - Warsaw, 2004 (in Polish).
- [23] Standard EN ISO 9001:2008 Quality management systems - Requirements, ISO 2008.
Typ dokumentu
Bibliografia
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bwmeta1.element.baztech-article-BSL8-0040-0011