Integration of logistic services quality in telematics

• Autorzy: Figura J.
• Języki publikacji: EN

Abstrakty

EN

Article is present talk away integration quality services telematics. Presentation of result of author research is purpose of article over quality of logistical services at utilization of instrument among chosen operators of logistical functioning services in the area of Poland telematics. That takes be object of consideration author analysis of character and it takes a stand among quality of logistical services essence of rate that but telematics, but particularly, it part, which forms level of competitiveness in conditions of markets of logistical services.

Słowa kluczowe

EN

telematics; quality; services logistics

PL

telematyka; jakość; usługi logistyczne

• Wydawca: Polskie Stowarzyszenie Telematyki Transportu
• Czasopismo: Archives of Transport System Telematics
• Rocznik: 2008
• Tom: Vol. 1, iss. 1
• Strony: 8--13
• Opis fizyczny: Bibliogr. 6 poz.

Twórcy

autor

Figura J.

• Department of Transport, University of Economics in Katowice, 1 Maja 47, 40-287 Katowice, Poland,

Bibliografia

• [1] DOYLE P.: Based Marketing. Marketing Strategies for Corporate Growth and Shareholder Value. Translation copyright by Publishing house Felberg SJA, Warsaw 2003.
• [2] FLEJTARSKI S., PANASIUK A., PERENC J., ROSA G.: Modern economics of services, Scientific publishing house, PWN, Warsaw 2005, (in Polish).
• [3] JANIUK J.: Strategic fitting of Polish small and medium enterprise for European competition, Publishing house Difin, Warsaw 2004, (in Polish).
• [4] STONEHOUSE G., HAMILL J., CAMPBELL D., PURDIE T.: Global and Transnational Bussines. Strategy and Management, John Wiley & Sons, New York 2001.
• [5] www.arrowce.com
• [6] Management by quality. Concepts, methods, studies of cases, Edited by Konarzewska–Gubała E. Publishing house of Economic Academy in Wroclaw. Wroclaw 2003, (in Polish).