Dealer-service center competitiveness increase using modern management methods

• Autorzy: Makarova I. , Khabibullin R. , Belyaev A. , Belyaev E.

Warianty tytułu

PL

Poprawa konkurencyjności dealerskiego centrum serwisowego przy wykorzystaniu nowoczesnych metod zarządzania

• Języki publikacji: EN

Abstrakty

EN

In article the method of a management automotive company dealer -service network by application of decision-making allowing support system on the basis of network subjects functioning indicators analysis and comparison of their values during the previous and present periods to develop the decision in the field of spare parts deliveries optimization is offered.

Słowa kluczowe

EN

dealer-service center; BSC method; system analysis

PL

dealerskie centrum serwisowe; metoda BSC; analiza systemu

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Transport Problems
• Rocznik: 2012
• Tom: T. 7, z. 2
• Strony: 53--59
• Opis fizyczny: Bibliogr. 8 poz.

Twórcy

autor

Makarova I.

autor

Khabibullin R.

autor

Belyaev A.

autor

Belyaev E.

• Kama State academy of engineering and economic, Mira prosp., 68/19, 423810, Naberezhnye Chelny, Russian Federation,

Bibliografia

• 1. Yanchenko V., Ivanov S.: The role of the company logistics in product (service) quality support and competitiveness increasing. In: http://bigc.ru/publications/bigspb/logistics/rlcqms/.
• 2. Gludkin O.P., Gorbunov N.M., Gurov A.I., Zorin Y.V.: Total quality management: the textbook for high schools. Radio and communication, Moscow 2005.
• 3. Lapidus V.A.: Total quality management in the Russian companies. Typography „News”, Moscow 2010.
• 4. Scheer A.W.:. ARIS: Business Process Modeling. Williams, Moscow, 2009.
• 5. Yanchenko V.: The quality management in service. The system-logistical approach. Monograph, RGPU, S-Petersburg 2001.
• 6. Kamennova, М.: Business modeling. ARIS methodology. Practical guide / Kamennova М., Gromov А.; Ferapontov М. и др. Vest-meta, Moscow 2001.
• 7. Marca, D.A., McGowan C.L.: SADT: structured analysis and design technique. McGraw-Hill Book Co., Inc.: New York 1988.
• 8. Banks J. (ed.): Handbook of Simulation, Principles, Methodology, Advances, Applications, and Practice. J. Wiley & Sons, Inc., 1998.