Audit as key element of system management improvement in company

• Autorzy: Wojtynek L.
• Języki publikacji: EN

Abstrakty

EN

This article presents what is an audit for a company, tries to regularize the quality audits, presents main differences between separate types of audits and between audit and control. There are also some exemplary types of nonconformance in a company. Each system has a risk of deficiencies. They can result from material defects or human imperfection. A good quality system should allow the company to detect them in an organized and systematical manner. It guarantees that the irregularities will be removed before they cause a defective production. Quality management consists of planning the quality via quality plans, control and research plans, and supervision and verification by audits and controls. The objective of this paper is to present a special message of audit for organizations which is the improvement of management system in company. Quality audit is used with reference to quality system and its elements, to process, products and services. It compares the real values with expected ones with reference to the activities connected with quality and their results, and planned data. Thanks to quality audits, it is possible to state if the quality management instruments achieve the desired effect. Quality audit can be conducted for the internal and external purposes. One of the quality audit purposes is to estimate if the improvement is necessary or to take corrective actions. The universality of audit, which is completed by periodic system review preformed by head management, allows the use of its application effects both on the strategic and operational effects. Audit is often misled with quality monitoring or control, i.e. activities which aim to control the process or accept the product. Therefore this paper shows the differences between the notions. The information used to conduct an audit is only based on facts (evidence objective, which really exist, independent on emotions or prejudice). They can be documented, declared, based on observed phenomena.

Słowa kluczowe

EN

quality management; system management; control systems; nonconformance; audit

PL

zarządzanie jakością; system zarządzania; audyt

• Wydawca: Komisja Odlewnictwa Polskiej Akademii Nauk Oddział w Katowicach
• Czasopismo: Archives of Foundry Engineering
• Rocznik: 2007
• Tom: Vol. 7, iss. 3
• Strony: 199--204
• Opis fizyczny: Bibliogr. 9 poz., rys., tab.

Twórcy

autor

Wojtynek L.

• Politechnika Śląska, Katedra Zarządzania Procesami Technologicznymi, 40-019 Katowice, ul. Krasińskiego 8,

Bibliografia

• [1] Auditor ISO 9000:2000. Internal Materials, Lloyd's Register Assurance, 2004 (in Polish).
• [2] Guideliness for quality and/or environmental management systems auditing (ISO 19011:2002).
• [3] Ligarski M.J.: The Process of Constructing the Quality Management System for Public Services Versus the Effectiveness of this System, Proc. Of the 8th International Commodity Science Conference, Current Trends in Commonidity Science, vol. I, Poznań 2005, p. 147-153 (in Polish).
• [4] Tabor A., Rączka M.: Modern management quality, t.2, Kraków 2004, (in Polish).
• [5] Pieczonka A., Tabor: Hand-book of quality, Kraków 2003 (in Polish).
• [6] Russel J.P.: Auditing ISO 9001:2000, "Quality Progress", July 2001.
• [7] Noaker P.M.: When a good process goes bad, "Manufacturing Engineering", t.112, No 4, 1994.
• [8] Jedynak P.: Audit in management enterprise, Kraków 2004, (in Polish).
• [9] Kleniewski A.: Internal auditor - External auditor, "Problems of Quality", 2002, No 2, p.30 (in Polish).