Methods and means for analysis of crew communication in the maritime domain

• Autorzy: Pyne R. , Koester T.

Warianty tytułu

PL

Metody i środki analizy porozumiewania się załóg sektora morskiego

• Konferencja: European Safety and Reliability Conference, ESREL 2005 (16 ; 27-30.06.2005 ; Gdynia-Sopot-Gdańsk)
• Języki publikacji: EN

Abstrakty

EN

The "Human Element", among a group of maritime human factors terms, is used widely within the commercial maritime environment to incorporate many issues being addressed by maritime research institutions and industry bodies. In accident investigation losses are attributed frequently to "Human Error", which itself has a variety of identifiable categories e.g.: Human Communicative Error. This paper describes an analysis of a number of maritime accident reports in which a failure of effective crew communication played a central role in the causal chain. The analysis is based on an aviation industry accident investigation taxonomy, "ADREP 2000 Taxonomy" [8] and psychological theories of professional communication [13]. The paper discloses, accentuates and exemplifies the structure of problems related to maritime crew communication and problems related to different cultures and languages. It aIso explores the value, contribution and limitations of formalised taxonomies and analysis systems to maritime training authorities, when they are applied as tools in the analysis of accident reports. It also looks to highIight the need for further research into the sociolinguistic aspects of shipboard operation within the "shipboard society" not just during times of restricted manoeuvrabiIity, but during everyday working and social communications in pursuit of recommendations to aid the reduction of occurrences of "Human Communicative Error".

PL

Artykuł opisuje i analizuje kilka raportów z wypadków morskich, w przypadku których brak efektywnej komunikacji pomiędzy członkami załogi odegrał główną rolę w łańcuchu przyczyn ich wystąpienia. Analiza ta jest oparta na metodach badawczych stosowanych przy wypadkach w sektorze lotniczym. Analizowana i egzemplifikowana została struktura problemów związanych z komunikowaniem się personelu zatrudnionego w sektorze morskim oraz problemów związanych z występującymi różnymi cechami kulturowymi i językowymi. Poruszono także zagadnienie systemu szkoleń załóg zatrudnionych w sektorze morskim oraz naświetlono potrzebę badań w socjolingwistycznym aspekcie operacji wykonywanych na pokładach statków w celu zmniejszenia ryzyka popełniania błędów podczas porozumiewania się ludzi.

Słowa kluczowe

PL

wypadek morski; komunikowanie się załóg

• Wydawca: Warsaw University of Technology, Faculty of Transport
• Czasopismo: Archives of Transport
• Rocznik: 2005
• Tom: Vol. 17, iss.3-4
• Strony: 193--208
• Opis fizyczny: Bibliogr. 17 poz., rys.

Twórcy

autor

Pyne R.

• The University of Plymouth Business School, The University of Plymouth, Devon, England

autor

Koester T.

• FORCE Technology, Hjortekaersvej 99, Lyngby, Denmark

Bibliografia

• 1. Engestrom Y.: Developmental Studies of Work as a Testbench of Activity Theory: The Case of Care Medical Practice. Cambridge University Press, New York, USA, 1996.
• 2. European Union-DG VII. MARCOM Project: The Impact of Multicultural and Multilingual Crews on Maritime Communication Final Report - Volume 1. Transport RTD Program, Brussels, Belgium.
• 3. Hofstede G.: Cultures and Organisations, Software of the Mind - Intercultural Co-Operation and Its Importance for Survival. McGraw Hill, London, UK, 1997.
• 4. Horck J.: An Analysis of Decision-Making Processes in Multicultural Maritime Scenarios. Maritime Policy and Management, 31, 15-2, 9, 2004.
• 5. Hughes E.: Human Element Strategy - Draft. Maritime and Coastguard Agency, Southampton, UK, 2003.
• 6. Hughes T. H.: The Use of English as a Standard Marine Language in Ship to Ship and Ship to Shore Communications. Vainio, J. (Ed) The Second International Conference on Maritime Terminology. Turku, Finland. Centre for Maritime Studies - University of Turku, 2000, p. 17-23.
• 7. Hutchins E.: Learning to Navigate. Cambridge University Press, New York, USA, 1996.
• 8. ICAO. (2004). Eccairs 4 Data Definition Standard. Explanatory Factors. International Civil Aviation Organisation (ICAO), ADREP 2000 Taxonomy. http://eccairs-www.jrc.it/Support/Downloads/Files/Documentation/Release40Taxonomy/R4CDExplanatoryFactors.pdf. 28-th June, 2004, (Sep 2004), PDF.
• 9. Koester T.: Den menneskelige faktor (The Human Factor). Vedligehold, drift & ekonomi (Maintenance, Operation & Economy), No. 9, December 2005, p. 28-29.
• 10. Koester T.: Human Factors in the Maritime Domain (Draft). PhD Dissertation in preparation. Aarhus University and FORCE Technology, Denmark, 2005.
• 11. Koester T.: Menneskelige faktorer (Human Factors). [In:] Koester T., Frandsen K.: Introduktion til psykologi - teori, anvendelse, praksis (Introduction to Psychology - theory, application, practice). Copenhagen, Frydenlund, 2005.
• 12. Lutzhoft M.: “Technolgy Is Great When It Works”. Maritime Technology and Human Integration on the Ship’s Bridge. PHD, University of Linkoping, Sweden, 2004.
• 13. Metze and Nystrup: Samtaletrning: Handbog i praecis kommunikation [Discourse Training: Handbook in Precise Communication]. Munksgaard., Copenhagen, DK, 1984.
• 14. Squire D.: He Alert! 2004. http://www.he-alert.org/faq.aspx.
• 15. RINA. Human Factors in Ship Design, Safety and Operation, 2004.
• 16. http://www.rina.org.uk/showarticle.pl?id=7524&n=406.
• 17. Valentine D.: Prevention through People, http://www.uscg.mil/hq/g-m/nmc/ptp/. March 2003 (January 2004), web page.