A measurement of the outcome quality of chosen consulting services

• Autorzy: Branowski M.
• Języki publikacji: EN

Abstrakty

EN

The paper presents the usage of symbolic methods, particularly of the variable-valued logic, to a measurement of the outcome quality of chosen consulting services. The quality is determined by comparing the set of service process outcomes with the set of customer expectations. Three models (dependent on customer expectations structures) of the resemblance of expected and obtained outcomes of the service process are presented.

Słowa kluczowe

EN

consulting; outcome quality; customer expectations

PL

konsultacja; jakość wyników; oczekiwania klientów

• Wydawca: Wydawnictwo Politechniki Poznańskiej
• Czasopismo: Foundations of Control and Management Sciences
• Rocznik: 2009
• Tom: No. 13
• Strony: 19--33
• Opis fizyczny: Bibliogr. 31 poz.

Twórcy

autor

Branowski M.

• Poznan University of Technology, Institute of Management Engineering

Bibliografia

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