Method for evaluating organizational structure on the basis of social network analysis

• Autorzy: Musiał K. , Juszczyszyn K.
• Języki publikacji: EN

Abstrakty

EN

The appropriate evaluation of the organizational structure in the company is one of the elements that helps to improve the quality of the work that is done within organization. In order to assess this structure a method for building communication-based organizational social network is proposed. Both the formal and informal communication between employees were analyzed in order to extract this network. Further, the built network's structure is compared with organizational structure defined on the basis of the business processes within the company. In the case of detecting differences or inconsistencies a list of changes aiming to improve the effectiveness of organizational structure is generated. A measure for estimating the quality of organizational structure as a whole was also proposed.

Słowa kluczowe

EN

organizational structure; social network; formal communication; informal communication

• Wydawca: Wydawnictwo Politechniki Poznańskiej
• Czasopismo: Foundations of Control and Management Sciences
• Rocznik: 2008
• Tom: No. 9
• Strony: 97--108
• Opis fizyczny: Bibliogr. 17 poz.

Twórcy

autor

Musiał K.

autor

Juszczyszyn K.

• Wrocław University of Technology, Institute of Applied Informatics

Bibliografia

• [1]van der Aalst W. et al., Workflow patterns, Distributed and Parallel Databases, 2003, 14,3,5-51.
• [2]Barr P., Huff. A., Seeing isn't believing: Understanding diversity in the timing of strategic response, Journal of Management Studies, 1997, 34, 3, 337-370.
• [3]Bernus P. et al. (eds.), Handbook on Architectures of Information Systems, Heidelberg, Springer Verlag, 1998, 209-241.
• [4]Cross R., Parker A., The Hidden Power of Social Networks, Boston, Massachusetts, Harvard Business School Press, 2004.
• [5]Dignum V., Dignum F., Understanding Organizational Congruence: Formal model and simulation framework, Norfolk, ADS-2007, 2007.
• [6]Grossi D. et al., Structural Evaluation of Agent Organizations, in: Proceedings of AAMAS’06, ACM Press, 1110-1112.
• [7]Hanneman R., Riddle M., Introduction to social network methods, online textbook,available from: <http://faculty.ucr.edu/~hanneman/nettext/> (01.04.2006), 2005.
• [8]Kazienko P., Musiał K., Social Position of Individuals in Virtual Social Networks, submitted to Journal of Mathematical Sociology, 2007.
• [9]Kazienko P., Musiał K., On Utilising Social Networks to Discover Representatives of Human Communities, International Journal of Intelligent Information and Database Systems, Special Issue on Knowledge Dynamics in Semantic Web and Social Networks, 2007, 1, 3/4, 293-310.
• [10]Krackhardt. D., Graph theoretical dimensions of informal organizations, Computational Organization Theory, Lawrence Erlbaum Associates, 1994, 89-110.
• [11]McDonald D.W., Recommending collaboration with social networks: a comparative evaluation, in: Proceedings of the SIGCHI conference on Human factors in computing systems (CHI'03), New York, ACM Press, 2003, 593-600.
• [12]McDonald D.W., Ackerman M.S., Expertise Recommender: A Flexible Recommendation System and Architecture, in: Proceedings of the ACM 2000 Conference on Computer-Supported Cooperative Work (CSCW'OO), Philadelphia, PA, 2000,231-240.
• [13]Selznick P., Foundations of the theory of organization, American Sociological Review, 1948,13,25-35.
• [14]Sherif K, Hoffman J., Thomas B., Can technology build organizational social capital? The case of a global IT consulting firm, Information & Management, 2006, 43, 795--804.
• [15]Stimson W., The Robust Organization: Transforming Your Company Using Adaptive Design, Chicago, Irwin Professional Publishing, 1996.
• [16]Wasserman S., Faust K, Social network analysis: Methods and applications, New York, Cambridge University Press, 1994.
• [17]Zhu W., Chen C., Allen R.B., Visualizing an enterprise social network from email, in: Proceedings of the 6th ACMJIEEE-CS joint Conference on Digital Libraries, ACM Press, 2006, 383.