Managing information technology services in e-business environment

• Autorzy: Lotko A.
• Języki publikacji: EN

Abstrakty

EN

One of the main components of so called new economy is Internet. This fact brings a bit of confusion into the concepts of managing information technology (IT) services. So far, these services were delivered and supported locally or in corporate networks. However, growing popularity of Internet-based services (e-services) brings new challenges. In the paper, author tries to answer the question how the mentioned phenomena influence a modern organization and what changes in information technology and services management should be considered as best practices for e-services. First, the role of IT services is characterized. Then, a brief argument on necessary changes in managing e-services environment in comparison to the "traditional" IT services is shown, with special emphasis put on business-IT alignment. Then, possible benefits from deploying them are talked over.

Słowa kluczowe

EN

information technology services; management; e-business; IT-business alignment; benefits

• Wydawca: Wydawnictwo Politechniki Poznańskiej
• Czasopismo: Foundations of Control and Management Sciences
• Rocznik: 2005
• Tom: No. 4
• Strony: 37--45
• Opis fizyczny: Bibliogr. 11 poz.

Twórcy

autor

Lotko A.

• Technical University of Radom, Poland

Bibliografia

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