Logistyka zwrotów - perspektywa zarządcza i badawcza

• Autorzy: Jeszka A. M.

Warianty tytułu

EN

Reverse logistics - the perspective of management and research

• Języki publikacji: PL

Abstrakty

PL

Temat zwrotów produktów w zarządzaniu logistycznym jest niedostatecznie rozpoznany. Zarządzanie procesem zwrotów wpływa bezpośrednio na koszty logistyki, a pośrednio na wynik finansowy przedsiębiorstwa. Zwroty w łańcuchu dostaw są niepożądane, ale są też nieuniknione. Artykuł odpowiada na pytania: skąd się biorą zwroty towarów na różnych etapach przepływu w łańcuchu dostaw, jakie są przyczyny nasilenia zjawiska oraz czy i jak można ograniczać wolumen zwrotów.

EN

Product returns issues in logistics management is insufficiently recognized. Reverse logistics process directly affects the cost of logistics and, indirectly, the financial result of the company. Returns in the supply chain are undesirable, but there are also inevitable. Article answers the questions: what are the causes of returned products at different stages of the flow in the supply chain, why the phenomenon is increasing and whether and how to limit the volume of returns.

Słowa kluczowe

PL

logistyka; logistyka zwrotów

EN

logistics; reverse logistics

• Wydawca: Polskie Wydawnictwo Ekonomiczne SA
• Czasopismo: Gospodarka Materiałowa i Logistyka
• Rocznik: 2013
• Tom: nr 2
• Strony: 2--8
• Opis fizyczny: Bibliogr. 23 poz., rys.

Twórcy

autor

Jeszka A. M.

• Uniwersytet Ekonomiczny w Poznaniu

Bibliografia

• 1. D.S. Rogers, R.S. Tibben-Lembke, An Examination of Reverse Logistics Practices, „Journal of Business Logistics” 2001, Vol. 22, s. 129–151.
• 2. D.S. Rogers, R.S. Tibben-Lembke, Going Backword. Reverse Logisitcs Trends and Practices, Reverse Logistics Executive Council, University of Nevada, Reno 1998.
• 3. G.R. Richey, H. Chen, S.E. Genchev, P.J. Daugherty, Developing Effective Reverse Logistics Programs, „Industrial Marketing Management” 2005, Vol. 34, s. 830–840.
• 4. D.F. Blumberg, Introduction to Management of Reverse Logistics and Closed Loop Supply Chain Processes, Taylor & Francis, Gladwyne, Pennsylvania 2004.
• 5. M. Brito, R. Dekker, Reverse Logistics — a Framework. Report El 2002-38, Econometric Institute, Erasmus University, Rotterdam 2002
• 6. M. Bernon, J. Cullen, An Integrated Approach to Reverse Logistics, „International Journal of Logistics: Rearch and Applications” 2007, Vol. 10, No. 1, s. 41–56.
• 7. J.A. Petersen, V. Kumar, Are Product Returns a Necessary Evil? Antecedents and Consequences, „Journal of Marketing” 2009, Vol. 73, May, s. 35–51.
• 8. M. Bernon, J. Cullen, J. Gorst, Reverse Logistics Self Assessment Workbook, Department for Transport, Cranfield University, University of Sheffield, 2008.
• 9. A.M. Jeszka, Sektor usług logistycznych, Difin, Warszawa 2009.
• 10. M. Bernon, S. Rossi, J. Cullen, Retail Reverse Logistics. A Call and Grounding Framework for Research, „International Journal of Physical Distribution and Logisitcs Managament” 2011, No. 5, Vol. 41, s. 484–510
• 11. J. Stock, J.P. Mulki, Products Returns Processing. An Examination of Practices of Manufacturers, Wholesalers/Distributors and Retailers, „Journal of Business Logistics” 2009, No. 1, Vol. 30, s. 33–62.
• 12. C.W. Autry, Formalization of Reverse Logistics Programs: A Strategy for Managing Liberalized Returns, „Industrial Marketing Management” 2005, No. 3, Vol. 34, s. 749–757.
• 13. S.E. Genchev, G.R. Richey, C.B. Gabler, Evaluating Reverse Logistics Programs: A Suggested Process Formalization, „The International Journal of Logistics Management” 2011, Vol. 22 (2).
• 14. M. Fleischmann, Quantative Models for Reverse Logistics, SpringerVerlag, Berlin 2001.
• 15. S.K. Srivastava, R.K. Srivastava, Managing Product Returns for Reverse Logistics, „International Journal of Physical Distribution and Logistics Management” 2006, No. 7, Vol. 36, s. 524–536.
• 16. P.J. Daugherty, M. Myers, R. Richey, Information Support for Reverse Logistics Commitment, „Journal of Business Logistics” 2002, No. 1, Vol. 23, s. 85–106.
• 17. P. Rao, D. Holt, Do Green Supply Chains Lead to Competitiveness and Economic Performance, „International Journal of Operations and Production Management” 2005, No. 9, Vol. 25, s. 898–916
• 18. A.M. Jeszka, Miejsce logistyki zwrotnej w koncepcji łańcucha dostaw, „Gospodarka Materiałowa i Logistyka” 2011, nr 1, s. 18–23.
• 19. H. Min, H. Ko, The Dynamic Design of a Reverse Logistics Network from the Perspective of Third Party Logistics Serviece Provider, „International Journal of Production Economics” 2008, No. 1, Vol. 113, s. 176–192.
• 20. L. Skinner, P. Bryant, R. Richey, Examining the Impact of Reverse Logistics Disposition Strategies, „International Journal of Physical Distribution and Logistics Management” 2008, No. 7, Vol. 38, s. 518–539.
• 21. D. Yao, X. Yue, X. Wang, J. Liu, The Impact of Information Sharing on a Returns Policy with the Addition of a Direct Channel, „International Journal of Production Economics” 2005, No. 2, Vol. 97, s. 196–209.
• 22. D. Rogers, D. Lambert, K. Croxton, S. Garcia-Dastugue, The Returns Management Process, „International Journal of Logistics Management” 2002, No. 2, Vol. 13.
• 23. D. Lambert, T. Pohlen, Supply Chain Metrics, „International Journal of Logistics Management” 2001, No. 1, Vol. 12, s. 1–19.