Methods and tools for higher education service quality assessment (survey)

• Autorzy: Shauchenka H. , Busłowska E.

Warianty tytułu

PL

Metody i narzędzia oceny jakości kształcenia w uczelni wyższej

• Języki publikacji: EN

Abstrakty

EN

The concept of quality of education in education, a number of years ago and is associated with the achievement of agreed standards, as well as consistency between the objectives of the program and the competence of graduates. There is no uniform terminology and definition of ”quality education” is understood as in any field. By E. Deming, ”Quality is what satisfies and even delights the customer”. Customer in college are students who express an opinion on the services received.

PL

Pojęcie jakości kształcenia w edukacji pojawiło sie˛ kilka lat temu i wiąże się z osiągnięciem przyjętych standardów, a także spójności między celami, programem i kompetencjami absolwentów. Nie ma jednolitej terminologii i określenie „jakość kształcenia” jest rozumiane tak jak w każdej dziedzinie. Wg E. Deminga „jakość jest tym, co zadowala, a nawet zachwyca klienta”. Klientem w uczelni wyższej są studenci, którzy wyrażają opinię w zakresie usług otrzymanych.

Słowa kluczowe

EN

quality in education; service quality; Total Quality Management

PL

jakość w edukacji; kompleksowe zarządzanie jakością; jakość usług

• Wydawca: Oficyna Wydawnicza Politechniki Białostockiej
• Czasopismo: Zeszyty Naukowe Politechniki Białostockiej. Informatyka
• Rocznik: 2010
• Tom: Z. 5
• Strony: 87--102
• Opis fizyczny: Bibliogr. 47 poz., tab.

Twórcy

autor

Shauchenka H.

autor

Busłowska E.

• University of Plymouth, School of Computing and Mathematics, Plymouth

Bibliografia

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