Quality tools - systematic use in process industry

• Autorzy: Paliska G. , Pavletic D. , Sokovic M.
• Języki publikacji: EN

Abstrakty

EN

Purpose: The paper is dealing with one segment of broader research of universality systematicness in application of seven basic quality tools (7QC tools). The research was carried out in different areas that include power plant, process industry, government, health and tourism services. The aim of the research was to show on practical examples that there is real possibility of application of 7QC tools. Furthermore, the research has to show to what extent are selected tools in usage and what reasons of avoiding their broader application are. The simple example of successful application of one of quality tools are shown on selected company in process industry. Design/methodology/approach: In the research each of 7QC tools have been tested and its applicability in the frame of selected business has been shown. Systematic approach is explained on the example of selected company in process industry which is ISO 9000:2000 certified. Findings: Conducted research has shown that there is possibility of systematic application of all of the 7QC tools in the frame of companies' overall quality management system. The research has also shown that 7QC tools are not so wide spread as expected, although they are quite simple for application and easy to interpret. The further investigation should be carried out in order to find reasons for such condition, and, in accordance, to define appropriate corrective actions to eliminate or minimize that problem. Practical implications: The partners in research were from different area of business, as stated above. To each partner has been shown in what manner can quality tools are applied and how formal quality management system can help in process improvement on day-to day basis. Originality/value: The main value of conducted research is, in author's opinion, to show to each partner in research that all of 7QC tools can be successfully applied within their own business. Also, the correlation between formal quality management system and 7QC tools has been research and shown that formal quality management system has positive influence and is supportive to application of 7QC tools.

Słowa kluczowe

EN

quality management; quality tools; process industry

PL

zarządzanie jakością; narzędzia jakości; przemysł procesowy

• Wydawca: International OCSCO World Press
• Czasopismo: Journal of Achievements in Materials and Manufacturing Engineering
• Rocznik: 2007
• Tom: Vol. 25, nr 1
• Strony: 79--82
• Opis fizyczny: Bibliogr. 9 poz., rys., tab.

Twórcy

autor

Paliska G.

autor

Pavletic D.

autor

Sokovic M.

• Holcim (Hrvatska) d.o.o. 52222 Koromacno, Koromacno bb, Croatia

Bibliografia

• [1] G. Paliska, Universality and systematicness of quality tools, M.Sc. thesis, Supervisor D. Pavletic, Faculty of Engineering, University of Rijeka, Croatia, 2007.
• [2] Z. Kondic, Quality and ISO 9000 - application, Tiva, Varazdin, Croatia, 2002 (in Croatian).
• [3] I. Bakija, Quality assurance according ISO 9000, Privredni Vjesnik, Zagreb, Croatia, 1991 (in Croatian).
• [4] N.N. Johanson, Application of quality management system, Seminar, Austrian association for quality assurance, Zagreb, Croatia, 2003 (in Croatian).
• [5] N.N. Johanson, TQM - improvement of business processes, Oskar - Centar za razvoj i kvalitetu, Zagreb, Croatia, 2002 (in Croatian).
• [6] N. Injac, Small encyclopaedia of quality, I-III parts, Oskar, Zagreb, Croatia, 2002 (in Croatian).
• [7] J.G. Pimblott, Managing Improvement - Where to start, Quality Forum 16 (1990) 165-173.
• [8] M. Sokovic, Quality assurance, Manuscripts of lecture, Faculty of Mechanical Engineering, University of Ljubljana, Slovenia, 2001.
• [9] P. Keller, Six Sigma, Demystified - A self-teaching guide, McGraw-HILL, New York, 2005.