Quality estimation of sale process with usage of quality methods in chosen company

• Autorzy: Dudek-Burlikowska M. , Szewieczek D.
• Konferencja: 12th International Scientific Conference CAM3S'2006, 27-30th November 2006, Gliwice-Zakopane
• Języki publikacji: EN

Abstrakty

EN

Purpose: A new approach for estimation of sale process in production company with usage of quality research methods has been presented. Design/methodology/approach: The possibility of usage of quality research methods are connected with monitoring and improvement of all processes in organization. Interdependence of the quality control and quality research methods in management processes has been taken into account. Findings: At the present time the enterprises should integrate management processes and their continuous improvement with quality management, knowledge management and intellectual capital. Such kind of strategy will enable to achieve success for these companies. Research limitations/implications: Described management processes, quality methods and quality analysis of product modernity can be employed in companies, in which quality control has been implemented. Practical implications: Pareto Analysis, Ishikawa Diagram, Internal Audit, Analytical Model of Process Coretness can be used in companies for estimation of quality sale process modernity. Usage of these methods can improve functionality of chosen process. Originality/value: Describing and comparing possibilities of different estimations of sale process inside company with usage of Pareto Analysis, Ishikawa Diagram, Internal Audit, Analytical Model of Process Corectness has been presented. This method of estimation is a propose of new strategy for increase of effectivities and efficiencies activities of sale process.

Słowa kluczowe

EN

quality management; quality research methods; internal audit

PL

zarządzanie jakością; metody pomiaru jakości; audyt wewnętrzny

• Wydawca: International OCSCO World Press
• Czasopismo: Journal of Achievements in Materials and Manufacturing Engineering
• Rocznik: 2007
• Tom: Vol. 20, nr 1-2
• Strony: 531--534
• Opis fizyczny: Bibliogr. 20 poz., rys., tab.

Twórcy

autor

Dudek-Burlikowska M.

autor

Szewieczek D.

• Division of Materials Processing Technology, Management and Computer Techniques in Materials Science, Institute of Engineering Materials and Biomaterials, Silesian University of Technology, ul. Konarskiego 18 a, 44-100 Gliwice, Poland,

Bibliografia

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