Quality management in university education

• Autorzy: Dobrzański L. A. , Roszak M. T.
• Języki publikacji: EN

Abstrakty

EN

Purpose: The purpose of the study was to present a view of problems of quality management in university education and to indicate the validity of applied methods verified and used in the productive industry and services. Design/methodology/approach: In the paper there was presented an approach to quality management in university education and associated requirements and purposes. Findings: The paper presents an opinion about validity of introduction quality management system based on standard ISO 9001:2000 with reference to the other means of assurance of quality in education. Research limitations/implications: Limitations associated with the presented in the article approach can concern quality awareness of persons involved in the processes of quality management system and costs of certification. Practical implications: Presented in the paper opinion should acquaint with advantages of introduction in the universities the quality management system based on standard ISO 9001:2000. Originality/value: The paper is based on personal experience of the authors in introduction of the quality management system in educational units with usage of standard ISO 9001:2000.

Słowa kluczowe

EN

quality management; education; university

PL

zarządzanie jakością; edukacja; uniwersytet

• Wydawca: International OCSCO World Press
• Czasopismo: Journal of Achievements in Materials and Manufacturing Engineering
• Rocznik: 2007
• Tom: Vol. 24, nr 2
• Strony: 223--226
• Opis fizyczny: Bibliogr. 15 poz., rys.

Twórcy

autor

Dobrzański L. A.

autor

Roszak M. T.

• Division of Materials Processing Technology, Management and Computer Techniques in Materials Science, Institute of Engineering Materials and Biomaterials, Silesian University of Technology, ul. Konarskiego 18a, 44-100 Gliwice, Poland,

Bibliografia

• [1] L.A. Dobrzański, R. Honysz, Z. Brytan, Application of interactive course management system in distance learning of material science, Journal of Achievements in Materials and Manufacturing Engineering, 17 (2006) 429-432.
• [2] K. Lisiecka, About need of assurance and evaluation of quality of educational services, Problems of Quality 2 (2000) 14-19.
• [3] B. Zduńczyk, M. Nigot, M. Roszak, Introduction of the quality management system in the chosen division of the technical university, Works of Student's Scientific Circles, 2, Gliwice, 2006, 3-8.
• [4] T. Wawak, M. Recha, W. Modliński, J. Majterski, Education - look at the future, Problems of Quality 1 (2006) 5-9.
• [5] M. Wójcicka, Quality of education in university education. Thematic dictionary. CBPNiSW, Publishing House of the University of Warsaw, Warsaw, 2001.
• [6] J. Maciąg, Standard of quality of educational services, Problems of Quality 2 (2005) 23-27.
• [7] E. Skrzypek, Quality of education in the society of knowledge, Proceedings of the Scientific Conference "Quality of Education in the society of knowledge" UMCS'2006, Lublin, 2006, 38-48.
• [8] http://www.menis.gov.pl/porces-bolonski/aktualnosci.php
• [9] J. Łańcucki, Quality of services, Problems of Quality 8 (1997) 4-5.
• [10] A.I. Vroeijenstijn, Improvement and Accountability: Navigating between Scilla and Charybdis, Guide for External Quality, Assesment in Higer Education, series 30, Jessica Kingsley Publishers, Higher Education Policy, 1995, 15-20.
• [11] R.E. Wright, Quality factors in higher education: the students viewpoint, Student Journal 30/2 (1996) 269-272.
• [12] Norm PN EN ISO 9001:2000 Quality management systems. Basics and terminology, PKN, Warsaw, 2001 (in Polish).
• [13] Z. Godzwon, Quality systems in university education - chosen examples, Proceedings of the Scientific Conference "Quality of Education in the society of knowledge" UMCS'2006, Lublin, 2006, 79- 86.
• [14] A. Krajewska, Quality in university education – pedagogic approach, Trans Humana, Białystok, 2004, 191-192.
• [15] T. Kloze, Quality management system in education and health service, ABC of Quality, Accreditation, Researches, Certification, Quality Review 3/39 (2004) 57-65.