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A review on an employee empowerment in TQM practice

Wybrane pełne teksty z tego czasopisma
Identyfikatory
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
Purpose: This paper discusses the issues of employee’s empowerment, their training needs, suggestions and other issues related to it. Total quality management (TQM) is a management technique adopted by the most manufacturing organizations. TQM in general is viewed as organization set up which will help to manufacture products at lowest cost by the following various management techniques through continuous improvement. Employee empowerment is providing decision making powers to a team or an individual. Design/methodology/approach: Employee empowerment is providing decision making powers for a team or individual. Findings: Employee empowerment is good for an organization and employee is empowered to make specific decision for the interest of the organization. Empowerment helps to play a wider role in an organization as a process owner. Research limitations/implications: This is a conceptual study, and hence, there is no hypothesis tested as an empirical study. It does provide a good foundation for future research. Originality/value: The paper is a conceptual design and more elaborative requirements can be done. This is an input to create awareness among the organizations.
Rocznik
Strony
204--210
Opis fizyczny
Bibliogr. 16 poz., rys., tabl.
Twórcy
autor
  • Faculty of Mechanical and Manufacturing Engineering, University Tun Hussein Onn Malaysia, 86400, Parit Raja, Batu Pahat, Johor, Malaysia., thamizhmaniis@yahoo.com
Bibliografia
  • [1] M. Milflora Gatchalian, People empowerment: the key to TQM success, The TQM magazine 9/6 (1997) 429-433.
  • [2] L. A. Dobrzański and M. T. Roszak, Implementation and functioning of quality management in the research centre, Journal of Achievements in Materials and Manufacturing Engineering 30/2 (2008) 197-203.
  • [3] A. F. Kennedy, L. Schleife, Team performances measurement: A system to balance innovation and empowerment with control, Advances in Management 16 (2007) 261-285.
  • [4] M. Dudek-Burklikowska, D. Szewieczek, The Poka-Yoke method as an improving quality tool of operations in the process, Journal of Achievements in Materials and Manufacturing Engineering 36/1 (2009) 95-102.
  • [5] J. Michalska-Ćwiek, Enterprises’ evaluation according to the polish quality awards, Journal of Achievements in Materials and Manufacturing Engineering 36/2 (2009) 199-206.
  • [6] R. Jagadeesh, Total quality management in India - perspective and analysis, TQM Magazine 11/3 (1999) 321-327.
  • [7] J. Mehta, Business excellence through quality: Indian experience, Total Quality Management 10/4-5 (1999) 647-652.
  • [8] C. Kay Tan, H. Hsien Khoo, Indian society, total quality and the Rajiv Gandhi National Quality Award, The Journal of Management Development 21/6 (2002) 417-426.
  • [9] O. Isaiah Ugboro, Kofi Obeng, Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study, Journal of Quality Management 5/2 (2002) 247-272.
  • [10] A. F. Kennedy, L. Schleifer, Innovation: Achieving balance among empowerment, Accountability and control, Advances in Interdisciplinary Studies of Work Teams 12 (2006) 113-135.
  • [11] Y. A. Hamburger, K. Y. A. Mckenna, S. A. Tal, E-empowe-rment: Empowerment by the internet, Computer in Human Behaviour 24 (2008) 1776-1789.
  • [12] S. Ramasamy, Total Quality Management, Tata McGraw Hill, (2005).
  • [13] J. Michalska, Using EFQM excellence model to the process assessment, Journal of Achievement in Materials and Manufacturing Engineering 27/2 (2008) 203-206.
  • [14] D. E. Bowen, E. Lawler, Empowering service employees, Slogan Management Review (1995) 73-88.
  • [15] Yahya Melham, Antecedents of customer contact employee’s empowerment, Employees relations 26/1 (2004) 72-93.
  • [16] D. L. Goetsch, S. B. Davies, Quality Management, Prentice Hall International Inc, 1997.
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-article-BOS2-0022-0050
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