Modelling evolution of knowledge-based information technology organization; the concept and perspective

• Autorzy: Chabik J. , Orłowski C.
• Języki publikacji: EN

Abstrakty

EN

Increasing pressure on improving the efficiency of companies' operations leads to transformation of their Information Technology (IT) organizations from technology-oriented to service-oriented, based on the Information Technology Infrastructure Library (ITIL) model. The evolution of these IT organizations can be supported by the knowledge-based systems centered on the rules determined through aggregation and refinement of existing organizations' evolution and fuzzy logic modelling principles. The paper describes details of building such models and describes its applicability in business practice.

Słowa kluczowe

EN

ITIL model; knowledge-based systems; IT organization evolution

• Wydawca: Oficyna Wydawnicza Politechniki Wrocławskiej
• Czasopismo: Systems Science
• Rocznik: 2010
• Tom: Vol. 36, no 1
• Strony: 27--33
• Opis fizyczny: Bibliogr. 14 poz., rys.

Twórcy

autor

Chabik J.

autor

Orłowski C.

• Gdańsk Uniwersity of Technology, Gdańsk, Poland,

Bibliografia

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• [4] Chabik J., Orfowski C., Knowledge-Based Models of the Organization Transformation, [in:] L. Borzemski, A. Grzech, J. Świątek, Z. Wilimowska (eds.), Information Systems Architecture and Technology: Application of Information Technologies in Management Systems, Oficyna Wydawnicza Politechniki Wrocławskiej, Wrocław, 2007, 13-20.
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• [12] Pastuszak J., Stolarek M., Orłowski C., Practice Implementation of Operational Level Agreement, [in:] L. Borzemski, A. Grzech, J. Świątek, Z. Wilimowska (eds.), Information Systems Architecture and Technology: Advances in Web-age Information Systems, Oficyna Wydawnicza Politechniki Wrocławskiej, Wrocław, 2008, 315-327.
• [13] Steinberg B., Randy A., Implementing ITIL, Trafford Publishing, 2005.
• [14] The IT Service Management Forum (Web Page) Self-Assessment Tool, http://www.itsmf.com/trans/sa.asp, last accessed at 2010-06-11.