Analityczny proces sieciowy w zarządzaniu jakością

• Autorzy: Gręda A.
• Języki publikacji: PL

Abstrakty

EN

The objective of the present study is to demonstrate the application of multicriteria decision making methods in selecting the most efficient option of quality management system in food industry. Most studies concentrate on single aspects of quality management, instead of looking at the problem more holistically by analysing all factors and often complex relations between them. In response to this shortage, the present study proposes a more holistic model of successful quality management of food products. The Analytic Network Process (ANP) were applied to build and analyse the problem. The successful quality management has been defined here as a goal of improving the quality of food products and increasing the company management effectiveness. The overall model comprises Benefits, Opportunities, Costs and Risks and consider a range of various factors influencing the decision problem. The ANP results are based on empirical survey (questionnaire interviews) carried out with managers in three leading food enterprises in Poland. The problem presented in this paper is very important not only in Poland. B,0,C,R models of improving the quality of food products and increasing the company management effectiveness can be successfully applied by food enterprises to choose the most appropriate quality management systems. Other methods applied to solve this problem would likely fail to analyse these dependencies so thoroughly. Last but not least, the rules of building the B,0,C,R models to select the best option of quality management system in food industry can also be applied in other than food companies.

Słowa kluczowe

PL

zarządzanie jakością; przemysł spożywczy; analityczny proces sieciowy; metodologia

• Wydawca: Wydawnictwo SIGMA-NOT
• Czasopismo: Problemy Jakości
• Rocznik: 2010
• Tom: R. 42, nr 7
• Strony: 16--28
• Opis fizyczny: Bibliogr. 7 poz., rys.

Twórcy

autor

Gręda A.

• Katedra Zarządzania Jakością, Wydział Towaroznawstwa, Uniwersytet Ekonomiczny w Krakowie,

Bibliografia

• 1. Adamus W., Gręda A. [2005], Wspomaganie decyzji wielokryterialnych w rozwiązywaniu wybranych problemów organizacyjnych i menedżerskich. Badania Operacyjne i Decyzje, Nr 2, s. 5 - 36.
• 2. Gręda A., [2009], Application of the AHP/ANP in food quality management, [w:] ISAHP 2009, Conference Handbook, July 29 - August 1, 2009, Pittsburgh, Pennsylvania, USA.
• 3. Kleniewski A. [2007]: Integracja systemów zarządzania - specyfikacja PAS 99:2006. Problemy Jakości. Nr 10, s. 14.
• 4. Saaty T.L. [2001], Decision Making for Leaders. The Analytic Hierarchy Process for Decisions in a Complex World. RWS Publications. Pittsburgh PA.
• 5. Saaty T.L. [2004 a], Fundamentals of the Analytic Network Process. Dependence and Feedback in Decision-Making with a Single Network. Journal of Systems Science and Systems Engineering, published at Tsinghua University, Beijing, (to appear] Vol. 13, No. 2, June.
• 6. Saaty T.L. [2004 b]: The Analytic Hierarchy and Analytic Network Processes for the Measurement of Intangibles and for Decision Making, 67 page chapter in Multiple Criteria Decision Analysis: The State of the Art Surveys. Kluwer Academic Publishers, Dordrecht, edited by Figueira, J., Greco, S. and Ehrgott, M.
• 7. Tabor A., Rączka M. [2004], Nowoczesne zarządzanie jakością. Tom III. Planowanie, wdrażanie, utrzymywanie i doskonalenie systemów zarządzania jakością. Wyd. Politechniki Krakowskiej. Kraków.