Technical and Regulatory Issues of Emergency Call Handling

• Autorzy: Michalski W.
• Języki publikacji: EN

Abstrakty

EN

The paper presents selected technical and regulatory aspects of emergency call handling in communication between citizens and authorities in case of distress. Among the most important technical aspects of emergency call handling are recognition and treatment of emergency call by originating network, routing of such call to the appropriate public safety answering point (PSAP), delivering call-related information to the PSAP as well as architecture and organization of PSAPs. From the legal point of view, of importance are the obligations for the Member States and stakeholders involved in the E112 project included in the EU directives, actions of European Commission related to providing access to the location information as well as obligations concerning emergency call handling included in Polish national law.

Słowa kluczowe

EN

calling line identity; emergency call; location information; public safety answering point

• Wydawca: Instytut Łączności - Państwowy Instytut Badawczy
• Czasopismo: Journal of Telecommunications and Information Technology
• Rocznik: 2009
• Tom: nr 3
• Strony: 123--129
• Opis fizyczny: Bibliogr. 12 poz., rys.

Twórcy

autor

Michalski W.

• National Institute of Telecommunications, Szachowa st 1, 04-894 Warsaw, Poland,

Bibliografia

• [1] “Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2002 on universal service and users’ rights relating to electronic communications networks and services (Universal service directive)”, http://www.mi.gov.pl
• [2] ETSI SR 002 180: “Requirements for communication of citizens with authorities/organizations in case distress (emergency call handling)”, http://portal.etsi.org
• [3] “3GPP TR 26.967: eCall data transfer – in band modem solution”, http://portal.etsi.org
• [4] “Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications)”, http://eur-lex.europa.eu
• [5] ETSI TS 102 164: “Services and protocols for advanced networks (SPAN); Emergency Location Protocols”, http://portal.etsi.org
• [6] “The Council Decision of 29 July 1991 on the introduction of the single European emergency call number (91/396/EEC)”, http://eur-lex.europa.eu
• [7] “Directive 97/13/EC of the European Parliament and of the Council of 10 April 1997 on a common framework for general authorizations and individual licences in the field of telecommunications services”, http://ec.europa.eu
• [8] “Directive 98/10/ EC of the European Parliament and of the Council of 26 February 1998 on the application of open network provision (ONP) to voice telephony and on universal service for telecommunications in a competitive environment”, http://eur-lex.europa.eu
• [9] “Commission Recommendation of 25 July 2003 on the processing of caller location information in electronic communication net- works for the purpose of location-enhanced emergency call services”, http://eur-lex.europa.eu
• [10] “Telecommunication Law of 16 July 2004” (OJ no. 71 poz. 1800 with changes), http://www.en.uke.gov.pl
• [11] “National Numbering Plan for the Public Telephone Network of the Republic of Poland” (lately modified by the Odinance of the Minister of Infrastructure in April 2008), http://www.en.uke.gov.pl
• [12] “Report on implementation issues related to access to location information by emergency services (E112): Coordination Group on Access to Location Information for Emergency Services (CGALIES) of 28 February 2002”, http://www.telematica.de/cgalies