Badania systemu zarządzania jakością w placówkach służby zdrowia

• Autorzy: Wojciechowski P.

Warianty tytułu

EN

Researches of management systems in health service

• Języki publikacji: PL

Abstrakty

EN

Effective implementation of management systems in health service should be based on the real expectations of patients and the medical staffs vision of patienfs role. According to this, 18 aspects of the medical personnel's perception of patients needs were minutely analysed. The examined group was composed of doctors and nurses. The quantitative analysis shows the presence of many underestimated issues, e.g. opinion of patients and the medical staff, collective solving problems or professional training of an administrative personnel. The particular problems concern observance of the patients rights, respect to the intimacy rights and the right to participate in making decisions about methods of treatment. The analysis shows also fundamental differences between institutions with certified management systems based on ISO 9001: 2000 standard and institutions without ISO quality system. In the first ones the first- contact teamwork, professional training of a personnel, availability of service and confidentiality of information are far more important than in the second ones.

Słowa kluczowe

PL

zarządzanie jakością w służbie zdrowia

EN

quality management; medical service

• Wydawca: Wydawnictwo SIGMA-NOT
• Czasopismo: Problemy Jakości
• Rocznik: 2008
• Tom: R. 40, nr 6
• Strony: 40--43
• Opis fizyczny: Bibliogr. 3 poz.

Twórcy

autor

Wojciechowski P.

Bibliografia

• 1. Derczyński W., Opinie o stosunku do pacjentów w placówkach opieki zdrowotnej, „Ekspert medyczny", nr 1/2001, str. 38-40.
• 2. Hartwich A. W labiryncie. Przewodnik po prawach pacjenta, Małopolski Oddział Wojewódzki NFZ, Kraków 2005, str. 19.
• 3. http:/portal.unesco.org/shs/en/file download.php (odczyt z dnia 06.02.2006) Universal Declaration on Bioethics and Human Rights of UNESCO.