Ocena metod pomiaru jakości usług

• Autorzy: Urban W.

Warianty tytułu

EN

Measurement of service quality - methodology evaluation

• Języki publikacji: PL

Abstrakty

EN

The author presents the results of his survey (involving a sample of 230 businesses) of the level of awareness and practical application of various methods of service quality measurements. They are then used to draw some conclusions about the usefulness of those methods.

Słowa kluczowe

PL

metody pomiaru jakości usług; pomiar percepcji klientów

EN

measurement; service; quality; measuring consumer perception

• Wydawca: Wydawnictwo SIGMA-NOT
• Czasopismo: Problemy Jakości
• Rocznik: 2008
• Tom: R. 40, nr 4
• Strony: 23--27
• Opis fizyczny: Bibliogr. 21 poz.

Twórcy

autor

Urban W.

• Wydziale Zarządzania Politechniki Białostockiej

Bibliografia

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• 21. Yang K., Design for Six Sigma for Service, McGraw-Hill, 2005.